Speedy Hire Arvostelua 2 181

We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advice and to make sure we were able to take delivery of the vacuum after we failed to get it into our car. Their help was really appreciated.

Twice now I’ve ordered and speedy have not delivered what I’ve hired.
They’ve not kept in touch although their email says they will.
I ordered through 3 separate companies who use speedy to deliver (if I’d known after the first company I wouldn’t have ordered from anymore that use this company).
They just do not respond, nor deliver! So much for being “speedy” avoid avoid avoid. Wasted so much time and money!

I can only repeat what i said on another review site;
I know times have changed since the days I used hire centres regularly, but I was really taken aback by the customer service I received. The staff acted in a very professional way while at the same time being helpful, informative and cheerful.
The whole experience, from wording on the Internet through collection and return was a pleasure.
While queuing I saw that your staff were treating everybody the same, nothing was too much trouble.
Equipment was in good condition and a reasonable price.
Well done Speedy!

Collection Driver was extremely cheeky when collecting. When I advised that I could not understand what he was saying he then said "would you like me to spell it"

Excellent service from the staff at the Cardiff Branch.

All the staff are super helpful and knowledgeable.

all the orders are correct and off hires a pleasure

The Bristol branch staff never answer the phone
the service the Bristol branch gives is ABISMAL

Alfie is a very good man. Very helpful polite and respectful. 👍

Hired a compactor. Delivery driver turned up with no trolley, so ended up dragging and scraping the machine across my path creating rust marks all the way into my side alley. Machine instructions were printed so faint I couldn’t read them, so had no idea what I was doing with the machine. Exhaust deflector was missing so the petrol fumes just blew onto me the whole time meaning I could not breathe and had to take breaks due to light headedness. Machine broke down. It was also creating excessive smoke from the off as well. Also it’s not very clear what off hire means etc. would be good if you could just book a delivery and collection at the same time. Bad and confusing experience. Still waiting for a refund. Submitted video evidence of machine turning off after a few seconds and deflector plate missing. Once it got it picked up, after speaking to customer service, they arranged another pickup a week later, so they had no idea the machine had already been picked up. A lot needs fixing, don’t think I’d use them again unless I had no alternative.

Product : Altrad Belle PCLX320 320mm Plate Compactor Petrol 62kg

Great service from start to finish .will be definitely using this company in the future

Ordered a Genie Lift for one day also paid £25 delivery fee, following day no one appeared for collecting it, phoned up and was told they would pick it up next day. Rang up to get my £200 deposit back only for them to try and charge for an extra days hire sorted that out then they charged £30 for it to be collected. Never had to pay two lots for fees for collection and delivery always classed it as one transaction. I also found it very strange it was £25 to delivery and £30 to pick it up. Now deleted my trade account with them

the delivery was later than expected so had to pay guys on site to stay longer, they put on the invoice I had a £100 refundable deposit but don’t make it very clear that they take a collection fee out of that so you don’t get your full deposit back. Also if you don’t ring and ask for your deposit to be refunded they will keep it, I was told it’s because they don’t store your card details, so if you are unlucky enough you do have to use speedy hire then make sure you call up for your deposit back!!!!
The staff were very unhelpful too saying that is basically the way it works.

The worst company I had deal with, they took 5 days to delivery the product and after the machine doesn’t work. Looks funny but they don’t care about the people shame company.

Hired equipment from Speedy Hire over the weekend as only time I had available to do the job. Petrol Compacting Plate didn’t run properly. Called customer services only to be told that they won’t help cash customers over the weekend and unable to rectify with refund etc until Monday.

I booked a floor scrubber 1 week in advance, they took the money. I heard nothing, had to chase for any updates and then had to cancel as I was told, the day after I had hoped to collect it, that it might be available 4 days later. Poor.

The entire procedure was a shambles.
From opening account to 2 depots cancelling orders and regional managers not responding.
They take the money for the delivery and cancel the order.
Meanwhile a plasterer is waiting for the boards and no one offers any explanations.
No explanations no refund and no compensation

Hired a saw with dust extraction as need to cut a hole in the wall, 2 very helpful and friendly staff members at reception George and Mark, Birmingham branch. Had a few issues with the blade I purchased not fitting and the transformer playing up. George was very knowlegable they went out of their way to help. I can't thank them enough for their kind help. I will definitely hire from their again.

Speedy Derby - I've known the manager Jack a long time. His customer service and knowledge is brilliant. Ordered kit for my site and it was delivered just over 12 hours later. Fantastic service. Keep up the great work team Derby.

Absolutely shocking service.

I went in person to Speedy Hire (Old Kent Road, London) to place an order for a tool to be delivered to my site on Monday. Before even going there, I called several times to make sure the machine was available. I was assured it was.

While in the branch, they gave me a contract with all my details, prices, and delivery confirmed. I was explicitly told the machine was already in the warehouse and ready.

Monday comes — no delivery. I called on Thursday to ask what happened and was told someone (Keith) would check and call me back. Of course, no one did.

I then called again and was casually told they will not be supplying the machine at all. No explanation, no apology, no accountability — after wasting my time, delaying my job, and giving written confirmation.

This is easily some of the worst customer service I’ve ever experienced. Completely unreliable and unprofessional. Never again. AVOID!

Poor service! No communication whatsoever!
for my too hire, order was made via HSS, but fulfilled by their partner firm Speedy, who refuses to speak to me! screw your bereaucracy under the name of data protection! companies should be grateful when end customer made the effort to come to solve problem by contacting them directly. I have informed HSS multiple times to remove the tool since the day of initial delivery, for which they told me Speedy was made aware. but tools still lying around on our site, causing huge inconvenience for access. Get your fingers out of pocket, people!

update: i have read your reply below. please don't pretend your sincerity with such non sense template replies. You are only fooling yourselves. customer and the readers of this post are not stupid. saying 'sorry' in public is FREE and making customer to reach out to you again is just sheer laziness!! I already said in my original remark that you refused to deal with me when i trie! if you have half aunce of sincerity, you can locate my order details from your upstream partner HSS and reach out to me directly.

I had written a bad review on speedy hire and with in half an hire I was given a replacement stump grinder the blade was much sharper and was a much bigger and better machine I was able to finish my job got a great amount of work finish and was very please. I would now recommend this company I did my hire through B and Q.

well organised nice place. Good facilities. Easy parking.