I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than e... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I... Näytä lisää
Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused... Näytä lisää
Yritys on vastannut
Beautiful high quality frames and smooth transaction. Very competitive pricing. My glasses were exactly what I wanted. Packaging was first class. Thanks for using UPS. Communication was excellent rega... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.
Yhteystiedot
11138 Del Amo Boulevard, Unit #128, 90715, Lakewood, Yhdysvallat
- 2099207732
- info@specscollective.com
- www.specscollective.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Best service ever
Best service ever! I had a question about shipping since they were coming from Paris. Oliver Omura got back to me in minutes. Very pleased all around!
Personalized, caring, attentive customer service
I had a wonderful experience with Specs Collective. Oliver was extremely attentive, answering all of my questions quickly and thoroughly. Buying glasses completely online can be stressful but I felt confident throughout the entire process. I did a "virtual" try on which proved to be very accurate and helped speed up the entire process. The Garrett Leight frames I chose are a perfect fit. The production and shipping time estimates were communicated clearly and accurately so I was never in the dark about the status of my order. I will definitely shop here again.
Oliver’s customer service is top notch
Oliver’s customer service is top notch! I had issues with my frames after some wear and tear. He was super attentive and very involved in the process of getting me a replacement. Highly recommend!
Perfection
Amazing customer service. The attention to detail is top-notch and perfection. Oliver and team have made me a loyal customer.
Great Customer Service
I broke my glasses and needed a new pair.
I found a pair of sunglasses and called to see if clear lenses could be used.
We decided to correspond through email for the rest of the transaction.
The customer service was great, they humored all of my ideas when comparing frames, and they turned around a rendering with the frames on me to preview extremely quickly.
They also allowed me to split the cost with an HSA and upgrade my shipping to overnight.
The lenses are spot on with my prescription and the AR coating that comes by default is nice.
I would absolutely recommend working with them, just reach out to them and I imagine you'll receive a similar experience.
Quality Selection. Easy tracking. No hassle.
Up to date notifications of my orders status, fast shipping and the product arrived in perfect condition. Specs Collective had the exact pair of Garrett Leight Wilson’s I needed to replace a pair I lost a year ago and I couldn’t be happier to have them back in my life within a week of placing my order. 5/5 would recommend and will be returning for my future optical needs!
Not thrilled with them
Not thrilled with them. Shipping took over a week and then I had to pay my own return which ran almost $20. It's ridiculous that charge your customers for products like these especially when no brick and morter overhead is involved.
Easy, quick, beautiful service
Easy quick service - beautiful frames!
So pleased with my new glasses
So pleased with my new glasses. Oliver was available and prompt to answer any questions I had. I will be purchasing my next pair of glasses from this site.
Excellent products and very fast…
Excellent products and very fast shipping. Very satisfied with my order.
The Best Customer Service Experience
I had the most incredible customer service experience with Specs Collective and would not hesitate to shop with them again or recommend family & friends! They offered me multiple options to customize my glasses to get them just the way I wanted. Shipping was delayed due to Covid-19 but they communicated with me throughout the entire experience. I wish I had known about them sooner! Will definitely be shopping with them again.
Great Selection and Customer Service
Oliver O was very responsive and great at answering all my questions. He went above and beyond my expectations and had my sunglasses delivered ASAP. Couldn't ask for better service and will definitely be coming back again!
RSF FAST
communication on point, thanks for the discount!
I’m 75 and have been wearing glasses…
I’m 75 and have been wearing glasses since I was 5. This is the first time I’ve ordered glasses online. This required an enormous leap of faith. Would the size be right? How about the color? Would I look like a goof? Would the prescription be correct? Everything that would normally be answered by a visit to my neighborhood eyeglass store would have to wait until the finished product showed up in the mail. To my great relief and pleasure the glasses came today and they’re perfect. Thanks to Oliver O. who guided me through the purchase.
Awesome
Great products and outstanding customer service. 100% recommended.
Oliver O
Oliver O. has shown nothing but excellent customer service and a friendly attitude. His performance is one of the best I have seen in a very long time. This member of the Specs Collective team shows great pride in his work and ya'll are very lucky to have him on the Specs Collective team.
Love my new Sunnies
Love my new Sunnies. Great service and very quick worldwide delivery. Thanks
First-rate eye-wear purveyor
Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get!
Item arrived, perfectly wrapped, by mail. Prompt, efficient, polite service.
Many thanks-
Great experience
Reliable store, efficient communication thanks to Oliver. I am happy with everyone, I recommend!
Specs Collective Fantastic Customer Service
I was terrified to buy the frames I wanted so badly Retrosuperfuture Numero26. I had ordered these very frames from another on-line company who after 2 months of waiting, I had to cancel my order and wait for my refund.
Oliver at Specs Collective is awesome! He checked stock with RSF told me they were in fact available and just how long it would take. Naturally I would be skeptical however I ordered the frames and to my surprise not only did the glasses arrive earlier than I was told I was able to watch their progress to my door. Oliver is truly awesome and so are my RSF Numero26 Tortoise Rim frames I love them! Thank you Oliver!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.








