Spear & Jackson UK Arvostelua 

While in use I lost the bolt holding my folding saw together.
A quick phone call, part despatched (free!), saw repaired and back in use.
👏👏👏

Bought their sand paper. Absolute rubish. Spend more time changing the sheet on my sander than I was sanding. Rips very, very easily. Paper is really too thin. Cheap but useless...

Border fork started to crack purchased in 2923 contacted customer services very helpful Tracy sorted a replacement and delivered by DX cannot fault the service I received Thank You Tracy

Brought the slate grey decking stain tried it on a small section of the decking which turned out to be a wise decision as after it rained most of it was washed off. Don't bother it's to expensive to waste!

Last weekend I painted my new fences with spear and Jackson charcoal paint,3 coats very happy with it,this morning after lots of rain last night,this morning, it has washed some of it off,back down to bare wood???anyone else had this problem,???

I have found Spear & Jackson fence pain excellent, much better than Ronseal and easily equal to Cuprinol, its such a pity it is not more widely available and by the way its much cheaper than either of these brands.

I bought grass trimmer yesterday. Came home put it in the charger battery burn Even my house plug as burn plz Aviod to buy this item plz I'm really disappointed to spend my £98. Really painful.. Avoid the items

Had a "Neverbend"stainless border fork with a 10 year guarantee and a prong broke after 4 years use. Contacted Spear and Jackson and sent proof of purchase and photo of broken item. A replacement was agreed and sent within 2 weeks.
Very pleasant staff on phone and very efficient

purchased one of their hover mowers feb this year, 12 month guarantee. Because the mower is too big and heavy to use , for me, I decided to sell it. But i needed to enquire whether the guarantee would be valid if i sold it on. I tried ringing one of their depts friday Recorded voice said open till 5pm,this was at 4.25pm then sorry we are now closed.!! Then rang them this morning.got an extremely rude person on other end of phone who did not allow me to finish a sentence without interrupting , very offhand, very rude. told me the guarantee is NOT valid on the mower if its sold to another person.That I will check with trading standards.the machine itself should carry the guarantee not who ownes it surely. May i suggest to spear and jackson they recruit staff capable of a professional and polite manner when talking to customers on the phone.
Will not buy your products again, god help customers who have to deal with their rude unhelpful staff!!!

2nd lawnmower now gone within 3 years / summers

I bought the 24V Cordless Grass Trimmer in November 2022. I was using the strimmer a few days ago for the first time this year, and after about 10 minutes of use it cut out and wouldn't start. After looking online for potential issues, I unscrewed the casing on the motor and spotted the problem fairly quickly. One of the two contacts to the motor has snapped and detached from the circuit board. I don't expect a product that's 16 months old to break like this. And given I bought it in November 2022, in reality it's had one summers use and that's it.

To make it worse, Spear and Jackson told me to take it back to Argos. Then Argos tell me it's not their problem as it's over 12 months since I bought it. What a joke. I won't be buying anymore products from Argos again after this, and obviously won't be wasting my money on Spear and Jackson tat either.

I had to come here today to review the excellent after-service I received from Spear & Jackson sales in Sheffield S4.
I called and spoke to a lovely lady (unfortunately, I forgot to ask her name) on Friday, March 22nd, regarding losing a bolt and wingnut of my pruner while in the garden. She took my name and address, and behold, today, Saturday, March 23rd, at 11 a.m., I had a parcel in my letterbox, which happened to be the part at no cost to me.
I want to say thank you to the lady and I appreciate the kindness and efficiency of the service, especially in these days of companies charging ridiculously for anything and everything. Thank you, guys, and you have a customer for life!

Despite my pressure sprayer being out of warranty, S&J provided a replacement part for this both speedily and at zero cost. Their brand remains as strong as ever to me.

Bought a Jackson & spear garden fork from Lidl lasted less than 10 seconds snapped fork clean off. I’m no muscle man but a granny so not through brute force. Disappointed especially with the price of it.

Great products and customer service. 10/10...

I’ve bought a lot in the past from Spear & Jackson and have never had an issue so haven’t needed to contact them. However, this time around I bought a very cheap and cheerful 5l sprayer for one job. Annoyingly on its first use which was about a month or so after purchase the pressure valve broke rendering the item faulty. I called Spear & Jackson and spoke to a very helpful person who sent out the replacement part which arrived a couple of days later. Fitted and fully working - much appreciated.

An update, Joyce in customer Services promised a replacement pair of rachet secateurs. As promised a new pair arrived today just in time for Spring. I am very satisfied with the service and the product it's so nice when a big company looks after the 'little people' Thank you again.

Must be the worst weed killer I have used wouldn’t kill time go and get salt and vinegar do a better job cheaper

I contacted Spear and Jackson Yesterday 30th January after the Cap on my garden sprayer lost a securing lug. I received a reply from a Lady called Joyce. she asked for a picture which I duly sent. a few minutes later she replied too say she had found a cap in the warehouse and it would be dispatched complimentary if I supplied my details. Today 31st January the said Cap arrived. Took a few moments too swap over and now my garden sprayer is once again complete. THANKYOU S&J superb customer service and the ultimate example of how other should treat their customers, Old and new.

Really helpful people
Thanks