sososwim.com Arvostelua 

TERRIBILE customer service

Was super excited about receiving my bikini until I realised that I had been sent the wrong bottoms. The customer service team are impossible to get in contact with and haven’t been helpful at all despite this being their error, not mine. This is especially disappointing as the swimwear is expensive. Won’t be ordering again from this brand and I would advise anyone else against it unless you’re happy with random items turning up instead

I returned a swimsuit on 26th November and the tracking confirmed it was received by the warehouse on 3rd December, however I have still not received my refund, over a month later.

I have sent multiple emails and provided proof of return but have had very minimal contact from your customer service team. The return has obviously been lost once it arrived at the warehouse, which is not my responsibility. I would have expected the refund to have been issued once I provided proof of return, but still nothing.

I would appreciate a response and refund asap.

Absolutely love it!! Iʻve been looking for a one piece for so long and this is the first one Iʻve ever really loved.

My bikini was so high quality and flattering. It fits me perfectly and I would definitely reccomend

such a smooth / comfy material and so flattering <3

Their one pieces are absolutely amazing! The fabric is so soft and the fit is fantastic! Can’t wait for the Bandeau Cut to come back to purchase a new style!

Had been eyeing the swimmers up for ages before purchasing and so happy I did. I have the v-neck orange swimsuit and it is such great quality and such a flattering fit. They arrived within 2 days and I had no issues. Would 100% recommend getting your hands on a pair of these. I will definitely be purchasing more in the future

Customer service is slow and unhelpful. I was sent the wrong bikini - was offered a 15% off voucher, but then after having to repay for delivery, I lost more money. I then returned my items and only received one refunded item back. The swimsuit shape and material is nice, but the service is poor.

I loved the colours, however the sizing is not true, I got a smaller sizing to what I was truly expecting. The top does not feel super supportive too, which was sad. However I hope they place padding and maybe make the bikini bottoms a bit more coverage.

I’m so disappointed in this brand! After eyeing up their swimwear on TikTok, I finally saved up to afford a few of their pieces only to be completely disheartened by their appallingly bad sizing.
Both their swimsuits and bikinis run way too small. I ordered a large in the bikini top and a small in bikini bottom because I have a small frame and larger bust but alas the bikini bottoms were tiny and barely covered anything in the front and the bikini top was somehow also tiny and barely covered half a boob! The swimsuit was also poorly sized and I couldn’t get it past my hips and was not long enough despite getting a regular fit which is labelled as 5’9 and I am 5’6 and 55kg.
I always prefer skimpy, small and thong type swimwear however these were just really bad sizing. It’s a shame because their pieces are actually really good quality and gorgeous! I might try again knowing that they run way smaller than stated but I was just taken aback at how inaccurate the sizing was!

absolutely shocking- avoid at all costs if you have larger bust size. so not inclusive, impossible customer service not helpful at all. arrogant and useless. I had no direction at all and no help through the process, tried to get them to swap sizes before they sent off because they XL and the L are the same size. Apparently they can’t change it, expensive and not worth your time or money

In love with my swimsuit. I always buy cheap swimwear and never really invested in a high quality piece before, but I'm so glad I did. The quality and fit is so worth it, I loved the shape of my body when wearing it, it hugged in all the right places. I felt very comfortable and confident wearing it, which I never do when wearing swimwear. Majority of the time I wore it surfing and the quality is just great, I wore it nearly every day and no sign of wear or anything. Great product, great marketing, great ethos. Thank you!

Bad returns/exchange process and uncommunicative customer service. Had an exchange that was marked delivered by AusPost for two months, and after chasing customer service multiple times for updates about it they told me the tracking number I provided didn’t have any information attached (the info had timed out because it had been delivered for so long) and that I should follow up with AusPost. Had to open a case with AusPost and was forwarded the same delivery date by Royal Mail and also a picture of its delivery. Soso sent my exchange without any communication or apology for the wait, even though the process took so long because their team obviously couldn’t find the parcel that had been safely delivered. I understand smaller businesses don’t want to lose money, but the whole process left a sour taste in my mouth. Hope their process has improved now that they ship out of Aus

Love the bottoms of the two I have and the one piece. But Damn the wires bra, is entirely 2D no where for you boobs to go they squish out every, tried to return but the process was iterating and after a month I believe it was lost (has been rectified since aussie store) gonna try the triangle one 😭

Worst customer service ever. I have returned an item more than a month ago. They just said a couple of weeks ago I didn't send it in its original state which for me is not right but okay. So I asked for some proof or that they send back the item they deemed not in its original state. It's been over 5 weeks and nothing has been solved, they won't reply on any of their platforms. I regret buying this as this is the worst experience I had.

Thank you for your reply. It took me a lot of efforts and 5 weeks to get an answer from you. I do accept if there is a picture that was taken indeed on the day of return. Looking at all the reviews here though it seems this is happening quite often and a lot of people are left without answer or like me have to send loads of emails and messages on Instagram. The lack of support was still the worst experience I had and it looks like other shared the same experience

My favourite kini ever. I purchased a set in ‘sky’ a few months ago and have since worn it DAILY (not kidding). From the Great Barrier Reef to countless waterfalls, it’s kept its colour and shape. Will be purchasing more in future, so flattering and good for the planet, what’s not to love.

Sizing is terrible - runs super small, the bra cup part is non existent, the material runs straight across so no give to put your biddies in there. So unflattering and disappointing for a wire swim top

Ive contacted customer service about my parcel being lost in the mail twice and no one has gotten back to me to this day, and i ordered it months ago. money down the drain.

The customer service is really poor - I have had to send multiple emails to chase a return that I made nearly two months ago. The swimsuit is beautiful, but not at all supportive.