Sosoftbeds Arvostelua 

There was a fault with the bed but attempts to contact the company were met with silence. Eventually I had to go through a S75 claim with my credit card supplier to get the money back.

Lovely bed and great customer service, thank you 😊

I started off with ordering some fabric samples which was easily done via the website and they arrived very quickly, which made tying in other colour and fabric choices very easy.

Once I'd made the final decision of exactly what I wanted, ordering it up was just as straightforward. I did have a query regarding one of my possible fabric choices, but this was very quickly and easily resolved with the online chat facility – so often these are just a gimmick, but this one was properly monitored and so I got my answers pretty much instantly.

Having ordered the bed, it was about a 10 day wait for delivery and the actual delivery process was as smooth as you like. The guys called ahead and arrived bang on time, then manoeuvred it into the house with any dramas at all.

I'd chosen to put the bed bed together myself – it's an ottoman with end lift. The instruction on the website were nice and clear and the whole thing was done in just a few minutes. The only tricky bit I found was locating the holes for attaching the headboard – a sticker or two might have been of help here! All in all though, it was a very easy and quick process.

The guys were spot on from ordering to delivery. I’ve got a heavy US queen mattress which is slightly larger than a king size frame. The salesman was patient with me to talk me through design options for the custom made ottoman so it wouldn’t overhang the frame. Placed the order then had a change of heart with the headrest, called up and it was no problem for them. Simple update and move on. Delivery guys were great too and appeared to be tried and tested by sosoft beds which was good. They called in advance to give an eta heads up and got on with the delivery when the arrived sorted the balance payment without any fuss. This was exactly what you think should happen when buying and having a bed delivered but often lacking with other equivalents.

Beautiful bed made to order so it’s exactly what you expect. Excellent quality very pleased with ours

The bed is excellent quality extra deep base faultless finish, i ordered another bed and headboard they made and delivered it within days. Thank you

Pleased with workmanship of my bed base, good quality and looks great
The delivery was absolutely spot on
Lads were very polite and courteous
Thank you for a great service

Adam and the team have been very polite and professional at all times dealing with our order this is the second bed frame we have ordered with them and have been extremely pleased both times

Great choice of beds, storage options, style and fabrics.

Samples received quickly, so I could make an informed choice.

2 weeks later the bed was delivered and it meets all expectations. Beautiful bed.

There was a slight hiccup with the payment on delivery due to bed being delivered on a Sunday as I only received a text the day before, so could not not sort out cash on delivery.

However with all of that, delivery men were great and accommodating and we worked around this issue.

Would definitely recommend this company and their beds.

There were a few parts missing but the Sosoftbeds team send them very quickly so we were generally very satisfied!

Well what can I say, Umar contacted me after seeing my review. I sent the photos of the bed again, now I've not even got a response. Ombudsman here I come.
-------------------------------------------------------------
Unfortunately the ottoman bed I paid for was over a £1000 and it was not as expected. The workmanship of my bed is not the best, it's unacceptable and I would like someone to respond to my emails.

I have written to the company quite a few times regarding the issue I raised some months ago and I have been ignored.

I requested compensation and nothing has transpired. I am now going to take this matter further.

Customer service isn't great. Had to chase for an update on the delivery, when it did come, it was missing 2 bolts, of which I am still waiting for delivery of 4 weeks later. I was told these were sent out next day on 3 different occasions but are still yet to arrive. This has meant we have not been able to use the ottoman function since having the bed, which was the sole reason for the purchase so very disappointed. Besides the above, the other aspects of putting the bed together were very easy, just a shame we can't use it to its full potential!

Easy to order ottoman bed base on line. Delivery very quick. Excellent quality

As yet I haven't placed a order for my new bed, it's only fabric swatches that I've received since I am still having work done; however my swatches arrived promptly and my queries asked via WhatsApp were also answered in a timely fashion therefore there's nothing to fault to date.

Bed selection and ordering were fairly straightforward - slight issue when buying an ottoman base, you need to check weight of mattress and upgrade gas struts if necessary. Mattress weight is not listed on website so had to make separate enquiry before order could be placed. Very prompt service and super pleased with bed and mattress.

Unbelievable that I am even being asked to make a review. I paid 50 deposit for a bespoke size bed and received one phone call wherein asked them to make sure the dimensions were correct. I have yet to receive any further response and no idea if the bed is even coming.

High quality purchase, delivered in a timely fashion and very helpful delivery drivers.

After purchased we were told delivery to Isle of wight (which ISNT the channel islands or anywhere close) would be £300 even though on thier delivery map it was zone 4 which was £60 for delivery. They refunded stating g they would let us know when they could get someone to deliver. No courier found we stated not to bother and went else where.

I placed an order well over a month ago now, not heard anything since and they have taken the money out my account! Rang and left countless voicemails, lots of emails in unanswered! Managed to get hold of Adam on WhatsApp who said my delivery would arrive at the end of the week! Obviously it never arrived and now I can’t get a hold of anyone?

I would really appreciate if someone from Sosoftbeds would contact me, otherwise I am going to have to report this seller to trading standards and contact my bank too!