I live in Perth Australia and love everything about Sosandar in particular nobody has what I have they fit me perfectly I'm 5.10 and the long leg is my favourite the only thing i dislike is i like to... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted customer services as I had to return a jacket for which the full description was not indicated online. I would not have ordered if the description had included the fact the jacket had sew... Näytä lisää
Came across this brand via Facebook and I’ve not been disappointed. Lovely dresses and fast delivery. I was sent a discount code with my last order that didn’t work but Customer Services rectified t... Näytä lisää
Yritys on vastannut
Qualtuy does not match the price! The quality of the clothing is comparable to that of other fast fashion retailers; however, the pricing is positioned at the level of high-end, premium brands.
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Yhteystiedot
Water Lane 40, SK9, Wilmslow, Yhdistynyt kuningaskunta
- customerservice@sosandar.com
- www.sosandar.com
4,6
Erinomainen
2 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Annie was very prompt in replying to my…
Annie was very prompt in replying to my email and assuring me my parcel was out for delivery that day.
The dress is lovely, the colours are so bright , I am very happy with my purchase.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Jayne,
Thank you for your kind words and 5-star rating!
Providing excellent customer service is our top priority, so it’s great to hear Annie met your expectations. We truly appreciate your support.
Team Sosandar x
Un-delivered item
I had received an empty bag with the item missing, so contacted customer service and I received an email back very quickly just confirming what had happened. Faye and Sophia were dealing with the issue and kept me informed throughout with a good outcome.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Natalie,
Thank you so much for your 4-star review!
We’re really sorry to hear about the issue with the missing item, but we’re delighted that our team was able to resolve it quickly for you. It’s great to know that Faye and Sofia kept you informed and provided a positive outcome.
Your feedback means a lot to us, and we truly appreciate your patience and understanding. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!
Team Sosandar x
Gift Card
I asked for my gift card expiry date to extended because unfortunately the date had expired by two months and Annie replied to my e-mail very promptly and extended my card by 28days which is very much appreciated so that I can know place my order.
Thank you again Sosandar.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Christine,
Thank you so much for your lovely 5-star review!
We’re really glad you got in touch with us, and it’s great to hear that Annie was able to respond promptly and help extend your gift card so you could place your order.
We truly appreciate your kind words and your support. We hope you enjoy your purchase, and if there’s anything else we can help with, please don’t hesitate to reach out.
Thank you again for choosing Sosandar!
Team Sosandar x
Good Customer Care
Customer Service were very good, dealing with an issue promptly. Sofia in Customer Care was very helpful.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hello,
hank you so much for your 5-star review!
We’re really pleased to hear that your issue was handled promptly and that you had a positive experience with our Customer Care team. We’ll be sure to pass your kind feedback on to Sofia—she’ll be delighted to hear it.
We truly appreciate your support and are always here if you need anything further!
Team Sosandar x
Annie was great
Annie was great. Really friendly and helpful and quickly identified the problem and gave me a refund. I love the clothes and the customer service is second to none
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hello
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Annie was able to quickly identify the issue and resolve it for you. It’s great to know you found her friendly and helpful — we’ll be sure to pass on your kind words to her.
We’re also so pleased to hear you love our clothes and feel our customer service is second to none — that truly means a lot to us.
Team Sosandar xx
Annie was extremely helpful
Annie at the Marlow branch was very helpful when I wanted to return goods ordered online.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Viv
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie at our Marlow branch was so helpful in assisting with your return. We’ll be sure to pass on your kind words to her.
Thank you again for your support.
Team Sosandar xx
Faye was very helpful regarding my…
Faye was very helpful regarding my enquiry and the issue was resolved very efficiently! Amanda
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Amanda,
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help with your enquiry and resolve everything so efficiently. We’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Excellent customer…
Annie provided excellent customer service.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie provided excellent customer service — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
I had an issue with some sandals I had…
I had an issue with some sandals I had ordered Annie quickly resolved this .
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Kay
Thank you so much for taking the time to leave your lovely review ⭐
We’re delighted to hear that Annie was able to quickly resolve the issue with your sandals. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Many thanks to Sofia for the prompt…
Many thanks to Sofia for the prompt response and swift payment. I sent an email in the morning, and an hour later, I received a response from Sofia, who apologized for the delay in processing the refund. The refund was credited to my account immediately. I greatly appreciate the excellent customer service and highly recommend Sosandar's customer support team.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Larisa
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia was able to respond so quickly and get your refund processed straight away. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
It means a lot to know you’d highly recommend our customer support team. Thank you again for your support.
Team Sosandar xx
Fantastic service!
Sofia in your Customer Support Department was just lovely. Professional, efficient and friendly sorting my issue out as we spoke 👌
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Patricia
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Sofia was able to resolve your issue so efficiently while you were on the call. It’s wonderful to know you found her professional and friendly — we’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Love Sosandar!
Love Sosandar - been shopping with them for a few years now. Quality clothes, great prices and fantastic customer service.
Just recently had an issue and Sofia was fantastic helping to resolve. All round lovely company.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve been shopping with us for a few years and love our clothing, pricing and customer service — that truly means a lot to us.
It’s also lovely to know Sofia was able to help resolve your recent issue. We’ll be sure to pass on your kind words to her.
Thank you again for your continued support!
Team Sosandar xx
Fantastic customer service
I tried to order a jacket online on a bank holiday. I couldn't get the discount code to work so emailed Sosandar not expecting a reply on the day. Within 5 minutes I had a very cheerful and helpful e-mail from Charlie giving me the discount code, which I used. I then managed to put the wrong postcode in for delivery of my item and had to e-mail Charlie again. Again they replied within minutes and resolved the issue. On both occasions I felt like nothing was too much trouble and I thought the customer service was fantastic, especially given that it was a bank holiday.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Helen
Thank you so much for taking the time to write your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to help you so quickly — especially on a bank holiday! It’s great to know both your discount code and delivery details were sorted without any hassle.
We love hearing that you felt nothing was too much trouble, as that’s exactly the level of service we strive to provide. We’ll be sure to pass on your kind words to Charlie — they’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
Let op: retourkosten!
Let op: retourkosten!
Op de levering zelf valt niets aan te merken. Ik had een jurkje besteld, maar toen ik het ontving, bleek de pasvorm anders dan verwacht. De kwaliteit is wel goed.
Het aanmaken van een retourlabel lukte in eerste instantie niet, maar na een bericht kreeg ik snel reactie en kon ik het alsnog regelen. Echter… let op: de retourkosten bedragen €20. Dit heb ik zelf nog nooit meegemaakt en vind ik erg hoog.
Dit heb ik ook per mail aangegeven. Voor mij is dit een reden om hier niet meer te bestellen. Daarom geef ik één ster.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Alicia
So sorry to hear you are so disappointed with the returning costs.
It was kind of you to say the quality of our clothing is so good and that we do connect and email . But unfortunately we are a UK based company and do try to show all details on our help pages and it is the cost currently for a return from Germany to the UK is 20 euro .
Many thanks for your feedback it will be reviewed within the wider business .
Kindest regards
Team Sosandar x
Amazing clothes and excellent customer service
I have used this company many times, the clothes are fab and very good quality. I have always experienced excellent customer service.
I recently sent an email with an enquiry and within hours I had a reply off Charlie, who answered my question straight away. Thank you again, excellent products and customer service from Charlie.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve had such consistently positive experiences with both our clothing and customer service. It’s great to know Charlie was able to respond so quickly and answer your query straight away — we’ll be sure to pass on your kind words to her.
Thank you again for your continued support — it really means a lot to us.
Team Sosandar xx
I needed to get in touch with Sosander…
I needed to get in touch with Sosander with 2 questions I had to ask about. The reply was quick and very helpful on both questions. By a lovely lady called Faye. Very good customer service. I have also rang them in the past and a quick response.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hello Miss Bailey
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to answer both your questions quickly and helpfully. It’s also great to know you’ve had positive experiences when calling us too — that really means a lot.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service from Faye with regards to a return.
Rectified very quickly, top class service.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to resolve your return quickly and provide such top class service. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Amazing customer service
I needed to return an item and did not have my order number. I contacted customer service and got an instant response from Sofia who sent me the number and link to the returns page.
Excellent customer service, cannot fault and special thanks to Sofia.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to respond instantly and get everything you needed to complete your return. We’ll be sure to pass on your special thanks to her — she’ll be so pleased!
It means a lot to know you can’t fault our service. Thank you again for your support.
Team Sosandar xx
Fantastic customer service
Fast efficient replies to my questions. Charlie quickly sorted out my return and sent a QR code. If only other companies had such a fantastic customer service team. Well done Charlie and Sosander.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Lynn
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Charlie was able to sort your return so quickly and provide the QR code for you. We’ll be sure to pass on your kind words — she’ll be so pleased!
It really means a lot to hear such positive feedback about our team — thank you for your support.
Team Sosandar xx
Excellent customer service
Excellent customer service. Sofia was extremely helpful
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Claire
Thank you so much for your lovely review ⭐
We’re delighted to hear you received excellent customer service and that Sofia was so helpful. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.