I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a sofa on the Friday, there was a 5 weeks estimated wait time on the website. I received a call on Wednesday to say that it was being delivered Saturday, only 8 days! I went for the Fratti... Näytä lisää
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Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Näytä lisää
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This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
351 Purley way, CR0 4NW, Croydon, Yhdistynyt kuningaskunta
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4,8
Erinomainen
636 arvostelua
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On vastannut 71 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Sofa
I am really happy with this purchase.
It’s a high quality, solid sofa with wonderful fabric and electric function.
Efficient delivery within a week.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you for your wonderful review! We're delighted to hear that you're so pleased with the quality of your sofa and its electric functionality. It's also great to know that your delivery experience was smooth and efficient.
Sofa is amazing
Sofa is amazing, high-quality and comfortable. The delivery service was fantastic. Wish i'd purchased much sooner!
3. kesäkuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you for your lovely review! We're delighted to hear that you're pleased with your sofa and that our delivery team provided a great service.
Excellent from order to delivery
Excellent from order to delivery. And the sofa is amazing, everyone is commenting on how amazing it is. Thanks you sofa and friends, we will be back for more
4. kesäkuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you for your wonderful review! We're delighted to hear that you're so pleased with your sofa and that the whole experience, from ordering to delivery, met your expectations.
It's great to know that everyone is admiring your new sofa. We look forward to welcoming you back in the future!
Kind regards,
Very good quality and confertable sofa…
Very good quality and confertable sofa also very good staff to deal with it and the Delivery on the time with 2 grate man .
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you for your lovely review! We're delighted to hear that you're happy with the quality and comfort of your sofa. It's also wonderful to know that you found our team helpful and that your delivery arrived on time. We'll be sure to pass your kind comments on to the delivery team.
Great company with beautiful sofas
Great company with beautiful sofas
Brilliant customer service from all staff and the Tignes sofa is fab!
Also the delivery company used is excellent with lovely friendly guys and super helpful.
All the way to the Scottish Highlands
Took away my own sofa and unpacked everything and helped me check it over
All in all a great experience
Highly recommend
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your lovely review! We're delighted to hear you're happy with your Tignes sofa and that you had such a positive experience with our team and delivery service. It’s great to know everything went smoothly all the way to the Scottish Highlands. We really appreciate your recommendation!
The most comfortable sofa
The most comfortable sofa! Very stylish, amazing cushions. It feels solid and can be used as a sofa bed. Great value for the price!
2. kesäkuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you for your lovely review! We're delighted to hear you're enjoying the comfort, style, and versatility of your sofa. Your kind words and support mean a lot to us!
From start to finish amazing service
From start to finish amazing service. Great quality sofa. So So comfortable. Fast delivery. Kept u informed throughout. Highly recommended
29. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with your sofa and that you found it comfortable and of great quality. It's also great to know that our delivery and communication kept you informed every step of the way. We truly appreciate your recommendation.
Exceptional Customer Experience
I found the customer service at Sofa and Friends exceptional. I felt so overwhelmed about buying the right sofa to meet my families needs. They went over and above to make sure I got the right sofa for me, I found them very helpful and I highly recommend them.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you for your lovely review. We're so pleased we could help you find the right sofa for your family. Your recommendation means a lot to us, and we hope you enjoy your new sofa for many years to come!
This is actually another sofa we’ve…
This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Customer service was lovely and delivery was super quick too. Would definitely order again!
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your continued trust and support! 😊
We’re delighted to hear that you’re once again happy with your new sofa and the overall experience with SOFAS and FRIENDS. It’s wonderful to know that the comfort, quality, and design exceeded your expectations, and that our customer service and delivery team made the process smooth and enjoyable.
We truly appreciate your kind words and look forward to helping you again in the future!
Absolutely brilliant
Absolutely brilliant. Great products at affordable price point. Customer service is outstanding and so is their delivery partner. Would highly recommend to anyone looking for a new sofa.
22. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with both our products and customer service. It’s wonderful to know our delivery partner also met your expectations. We truly appreciate your recommendation.
Sofas so comfy I fell asleep in the…
Sofas so comfy I fell asleep in the shop they gave me a blanket and told me to sleep well. Great customer service and quality sofas I would recommend.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for the lovely review! We’re glad our sofas were comfy enough for you to drift off 😄 It was our pleasure to make sure you were comfortable. We really appreciate your recommendation and hope to see you again soon!
I was really concerned about ordering a…
I was really concerned about ordering a sofa that I’d never seen or sat on but I wasn’t disappointed I’m over the moon. The whole ordering process was simple and it was delivered within 4 weeks like promised and the 2 delivery guys did a fantastic job everything went perfectly.
22. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your wonderful review! We completely understand how worrying it can be ordering a sofa without seeing it in person, so we’re delighted to hear you’re over the moon with your choice. It’s great to know the ordering process was smooth, delivery was on time, and our delivery team looked after everything so well. We really appreciate your support and hope you enjoy your new sofa for many years to come!
Outstanding customer service from start…
Outstanding customer service from start to finish, amazing sofa and chair top quality and amazing delivery service the guys were spot on, shout out to Claire for getting this delivered in under a week for me x appreciate you all
20. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your sofa and chair, and that the whole experience met your expectations from start to finish.
We’ll be sure to pass your kind words on to Claire and the delivery team, they’ll really appreciate it. Enjoy your new furniture, and thank you again for choosing us .
Fantastic service and beautiful custom Movida,, Tignes sofa & chair
We recently ordered a custom Movida, Tignes sofa (which everyone who comes over loves) and matching chair & Stool (which we love) from Sofa & Friends and honestly couldn’t be happier with the whole experience.
From start to finish, the communication was excellent, we were kept updated throughout the delivery process and the team was always helpful, responsive, and easy to deal with.
The quality of the furniture is fantastic, and the customisation turned out exactly as we’d hoped. It’s clear they really care about both the product and customer experience.
Great service all round and we’d definitely recommend them to anyone looking for high-quality sofas and genuinely good customer support. Many of our family and friends are in the middle of placing orders
18. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your amazing feedback.
We are absolutely delighted to hear how happy you are with your Movida and Tignes sofa, along with the matching chair and stool. It’s wonderful to know that both you and your guests love them.
Your kind comments about our communication, service, and furniture quality truly mean a lot to the whole team.
We also really appreciate your recommendation and support it means so much to hear that your family and friends are now placing orders with us as well.
Thank you again for choosing Sofa & Friends. We hope you continue enjoying your furniture for many years to come.
Kind regards,
Sofa is perfect so cosy and great…
Sofa is perfect so cosy and great quality and the 2 delivery men were lovely very polite on time and took all packaging away
13. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re so pleased to hear you’re happy with the sofa and that the delivery team provided such a great service. Enjoy getting cosy on your new sofa!
Have just received my Beautiful sofa…
Have just received my Beautiful sofa and chairs, the material is lovely so comfortable firm as we wanted but not to firm. Definitely recommend Sofa & friends and there customer service.
15. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your wonderful feedback! We’re delighted to hear you love your new sofa and chairs and that the comfort is just right for you. It means a lot to hear you’d recommend Sofa & Friends and our customer service.
My sofa is amazing!!!!
15. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for taking the time to share your feedback with us.
I'm super happy with this company and…
I'm super happy with this company and the service provided. My sofa was pristine and the team are so helpful. A pleasure to deal with. Thankyou sofas and friends. I've had my sofa for 6 months now and I just wanted to extend my gratitude!
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your kind words and continued support! We’re absolutely delighted to hear you’re still loving your sofa after 6 months. It’s wonderful to know you were happy with both the quality and the service from our team. Your feedback truly means a lot to us thank you again for choosing Sofas & Friends!
Couldn’t recommend this company more
Couldn’t recommend this company more. Got lots of samples of material amazing customer service fast delivery delivery man put the sulfate where it needed to be took all the rubbish with them very polite. ⭐️⭐️⭐️⭐️⭐️
15. toukokuuta 2026
Vastaus yritykseltä SOFAS and FRIENDS
Thank you so much for your amazing review! We’re delighted to hear you had such a positive experience from choosing your fabric samples right through to delivery. It’s great to know the delivery team were helpful, polite, and left everything tidy for you. We truly appreciate your recommendation and your 5 stars thank you for choosing Sofas & Friends!
Sofa looks the part at the beginning…
Sofa looks the part at the beginning but after a while the cheap material starts to disintegrate and cause sagging material, I was offered compensation for the area affected and told it was a small issue to now see the whole sofa has now collapsed in materials and looks sagged, I was told this is because of using to much !! I use this sofa very little Abd it’s only 9 months old !! I dread to think how it would look at 2 years old , I was never given an apology & basically made to feel the issues are from over use . Looks a good sofa but the material don’t last & they use cheap piping causing it to disintegrate rapidly . Don’t buy your sofa from them unless you want a long stressful situation on your hands . Ohh yeah and the ottoman turned up broken and that was quickly sorted but still it’s been nothing but hell!! I was asking for it to get fixed but apparently this isn’t something they offer as it’s time consuming & very expensive. Yes they give me compensation but only because they made me have time off work to get the ottoman part fixed and for the small issue which is now covered half my sofa . 3 cm fault now turned into 90 cos I mark it & it’s getting worse each day, like I say nice to look at but won’t last long !!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOFAS and FRIENDS
We are truly sorry to hear that you remain dissatisfied with your sofa. When your initial concerns were raised, we offered you the option of a return and a full refund, however, you explicitly chose to keep the sofa. At that time, as a gesture of goodwill, a substantial compensation payment was agreed upon and accepted by you as a full and final resolution to the matter.
While we understand you have since reached out to us again, we have carefully reviewed the history of your case. As we have already provided a financial settlement intended to resolve this matter permanently, our position remains unchanged.
We always aim to address complaints fairly and reasonably, and we are disappointed that you are unhappy with the outcome, especially given that the compensation was accepted as a final settlement after your decision to retain the sofa. Please understand that we cannot continue to offer further financial compensation for the same issue once a final agreement has been reached and accepted. We firmly believe this matter was handled appropriately and in line with our previous agreement.
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