Snap Surveys Arvostelua 

I got asked questions I didn’t have to think about I knew the answers straight away. I love the way that people think sometimes questions are answered easily but they just aren’t

I have to say, the quality of the product and the level of customer service I’ve received from you both has been honestly one of the best experiences I’ve ever had.

Snap support have always been excellent providing a prompt and helpful response when I contact them, and today have helped me quickly re-install Snap Desktop and gain access to the software when my old laptop failed. Thank you.

Very pleased with Snap as a survey tool and customer service is excellent - quick and efficient help even with the smallest issue.

After upgrading my computer, I had an issue with Excel which resulted in me not being able to import csv files into Snap. Although it was not directly a Snap problem, the people at Snap did not leave a stone unturned to help me solve this.

Snap Surveys is another survey company that uses the CINT platform, suffering the same reliability problems as others. I've also noticed that SNAP use a "bait & switch" technique - high value surveys are offered on their consumer website and by direct email, but on clickthrough the high value survey is "no longer available" and a redirection to low value surveys occurs. I've also calculated that 96% of email invitations to surveys also end up as zero-value with a "you have not qualified" pop-up. SNAP Surveys may work well for corporate clients but for consumers answering surveys it is a poor option.

Extremely helpful support and excellent customer service especially from Carly Button.

Very helpful in overcoming any issues I have had. The customer service team were prompt in responding with solutions.

Superb customer support. Great platform both in terms of survey design features and analysis capability. The customer and technical support service is absolutely superb, very quick to reply and really helpful. The fact that you can easily get hold of someone over the phone or via email has been amazing. Very impressed.

I have been using Snap professionally since version 4 in the late 90s - it is absolutely the best survey software. Lots of others make equally nice looking surveys, but Snap's analysis powers are far superior. Their customer service, training and resources are also excellent!
Please ignore all of the 1 star reviews on here, complaining about surveys that others create using Snap is like complaining to a farm that the supermarket was closed!

Of all the software I use, the technical support for Snap Survey is the best. They are very responsive, make sure my questions get answered and I am talking/emailing with a real person.

Excellent service would recommend to anyone ...

I just did a well functioning survey that used Snap Survey software, and I would use Snap if I needed to create a survey.
Many of the reviews on Snap's Trustpilot page are slagging off another company that uses Snap software.
If Trustpilot were doing an ADEQUATE job, they'd dismiss ALL the reviews that were incorrectly lowering Snap's Rating because the reviewer was rating a different company !!
Personally, I think Snap (and lots of other companies) should sue Trustpilot for misrepresentation !!!

The support team at SNAP provided outstanding assistance in navigating the development of a particularly challenging derived variable. Their responsiveness and unwavering support were instrumental throughout every stage of the process. From the initial query to the final implementation, their guidance was invaluable, ensuring a smooth and successful completion of the task at hand.

This is a waste of time, time that i will never get back. Wants you to do a deal before you can receive the reward which you probably will not receive SCAM……do not waste time!!!!

Cint, as a platform, does not give a good service. Surveys are generally poorly remunerated, and I find I am often disqualified after several minutes' work. Cashing in rewards is problematic; in the past it went fairly smoothly; this last one took six weeks. There are far better survey companies out there.

I was able to receive the $250 visa gift card reward. You have to read the fine print. It says you only have 60 days to complete all the deals.

I spent so much time into getting the reward but when it came to their verification process it kept saying cannot verify which they only let you do 3 times before they disqualify you !!! The camera they make you use to take the photos does it too fast

I am now a longstanding customer of SNAP and have worked with them for a few years. I have been supported by the same researcher with various projects throughout my time. The researcher has impressed me so much – and has helped me again and again over the years that we have worked together. I came to her with no idea how I was going to implement my project (I have to periodically survey people in around a hundred locations which are in eight 'areas' across the UK and Republic of Ireland) She has designed a system so that we can see what each setting is saying, what each area is saying and then the whole of the UK and the ROI. She has made great suggestions about how to phrase questions, present findings and layout our surveys. She has also been very flexible, is very responsive to emails and just incredibly nice to work with. Tonight she has gone out of her way to help me get the information that I need – and on a Friday night when she should be spending time with her friends and family. I am sure I won’t be the only customer that she will have helped like this, out of hours, and for no personal gain. She is an absolute blessing and has helped me so much. I don't normally bother completing reviews but I felt in this instance the company - and this particular researcher especially -really deserve a good write up. My experience of working with SNAP Surveys has been incredibly positive.