Skyscanner Arvostelua 

Vastaus yritykseltä Skyscanner

8.10.2024

Hej Benjamin, 

Tak for din anmeldelse, og vi er endnu en gang kede af at høre om den oplevelse, du har haft med MyTrip. 

Vores supportteam kontaktede MyTrip på dine vegne og blev informeret om, at din booking ikke blev foretaget fra en Skyscanner-søgning, men fra en anden platform. På grund af strenge privatlivslove kunne vi derfor ikke hjælpe dig yderligere med din klage. 

Jeg vil tilføje for kontekst, at når klager rejser sig til os angående vores rejsepartnere som MyTrip, vil vi altid gøre, hvad vi kan for at undersøge problemet med vores partner. Vi tager alle de tilbagemeldinger, vi modtager om vores partnere, seriøst og bruger disse tilbagemeldinger til at overvåge vores løbende forhold til dem. 

Vi er endnu en gang kede af at høre om denne oplevelse, og vi håber, du kan løse dette med MyTrip. 

Venlig hilsen, 

Rob

Vastaus yritykseltä Skyscanner

11.9.2024

Hello Bar,

Thank you for your review and we are sorry to hear about your experience with Travelis following a search on Skyscanner.

All providers shown in Skyscanner’s search results are legitimate businesses. We continuously monitor our relationships with them and always appreciate it when people contact us about their experiences. We take all such feedback very seriously and use this when evaluating our providers’ performance and quality ratings.

Having said that, since we are keen to understand the issue further, could you please get in touch with us using the contact link below?

https://help.skyscanner.net/hc/en-us/requests/new

As soon as we hear from you, one of our support agents will immediately assist you. 

Kind regards,

Miyo - Skyscanner Support

Vastaus yritykseltä Skyscanner

1.7.2024

Hello Roya,

Thanks for your review and sorry to hear you haven't received your confirmation for your Ryanair flight. 

Skyscanner doesn't take bookings or payments so we cannot check the status of bookings or resend confirmations. However, we'd like to look into this and help as much as we can. 

I can see you have included contact details in your review, so I have dropped you a message. 

Although we are very sorry to read your review we very much appreciate your feedback so it'd be great if you could please reply back when you have a chance.

Kind regards,

Raquel | Skyscanner

Vastaus yritykseltä Skyscanner

27.5.2024

Hej Hawkeye,

Tak for at du tog dig tid til at give din anmeldelse.

Vi værdsætter virkelig feedback som denne, og jeg vil sørge for at videresende dem til teamet.

Vi prøver løbende at forbedre os for at gøre hjemmesiden, vores apps og vores tjenester endnu mere nyttige, så hvis du har andre kommentarer, ideer eller forslag, så tøv ikke med at kontakte os direkte.

https://help.skyscanner.net/hc/en-gb/requests/new

Med Venlig Hilsen,

BEA – Skyscanner Support

Vastaus yritykseltä Skyscanner

18.5.2024

Hello Azad, 

Thank you for your review, and we are sincerely sorry to hear that you have been having difficulties with Akbartravels after you found your flight on Skyscanner. 

Just for context, Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. That is why we don't have access to your reservation with AkbarTravels to be able to check the refund status for you. 

However, we would be happy to help you get in touch with them if necessary, and ask them to review the situation. Please, contact us through the form below so we can discuss the matter in more detail:

https://help.skyscanner.net/hc/en-gb/requests/new

We look forward to hearing from you,

Martina