Skinlight Cosmetics Ltd Arvostelua 

124
•
TrustScore 4/5 tähteä

4,2

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

I placed an order on 25th April. Money taken from bank account. Delivery was to be in 2 days. It is 8th May and no parcel in sight. They mentioned the parcel must have got lost and they will rese... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My son’s skin got really bad over December and January where his cheeks were left covered in spots and dark red acne scars. A friend recommended skinlight! He has used ‘hyperfade dark mark erasing cre... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Very disappointed I bought two products of award winning from them been using it for 3 weeks and see no changes i alread email them regarding received no reply guess it was waste of my money will av... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I've had a few great experiences buying from Skinlight. I've always had excellent service and they sell products that are hard to find elsewhere. Most recently I got the Gold collagen eye pads and fac... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kauneus- ja terveysmyymälä

Yrityksen kirjoittama

Skinlight Cosmetics, "The Pigment Correction Experts" Europe's largest online store specialising in corrective skincare & skin lightening products formulated to treat Hyperpigmentation, dark marks and uneven skin tones. skinlight.co.uk have been supplying premium quality skin care treatments since 2001 and are proud to have provided the ideal solutions for thousands of satisfied customers.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

124 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(124)

3 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I will NOT buy from this company again.

I will NOT buy from this company again.
It took them 11 days to dispatch my order. When they said they had despatched it I asked why it had taken 11 days, and they replied that it had been despatched, but no explenation of why it took so long .
My second email has not been replied to. However I see from other customer reviews that if you dare to say anything negative you are replied to on here, and not with very good customer service.
So come on sunlight, let's have it. Why did it take you 11 days to dispatch my order?

20. joulukuuta 2017
Oma-aloitteinen arvostelu
Skinlight Cosmetics Ltd-logo

Vastaus yritykseltä Skinlight Cosmetics Ltd

Hi - thank you for bringing this to our attention. Firstly, we sincerely apologise for the delay in sending your order. We had a much higher than anticipated surge in demand for this product due to the recent special offer. This caused a shortage of stock which is why your order was delayed.

We reply to all customer emails within 24 hours but as in some rare cases (which have been highlighted on this board), some emails do not get through. I am looking into why this is but I can assure you that we get hundreds of emails enquiries every month and reply to all of them.

Can you please forward a copy of your original email to me at info@skinlight.co.uk and I will try to find out why you did not get the reply.

Thank you for your patience,

David

Saanut 2/5 tähteä

This is the second time I am ordering Hyper pigmentation Meladerm

This is the second time I am ordering from Skinlight and they have not delivered yet again.
There is no communication from them or even an apology as to why you're item has not arrived yet.

I have sent countless emails but no one seems to care about the customer. I have even left a message on my account with no reply. They should explain why we pay that delivery price if it is not delivered then.

I have also placed an honest review which has not been acknowledged.
Only order from them if you're willing to wait for months and months.

I am extremely disappointed in Skinlight

Melanie

29. lokakuuta 2017
Oma-aloitteinen arvostelu
Skinlight Cosmetics Ltd-logo

Vastaus yritykseltä Skinlight Cosmetics Ltd

Hi Melanie - we are very sorry that your order did not arrive. However, we answered your query and as explained to you, your order was shipped within 24 hours.

You can see the proof here:

https://tracking.controlport.co.uk/track/2942426/fc028fda

We really appreciate how frustrating it is if your order has not arrived. Unfortunately, once it is with Royal Mail, it is beyond our control. We will ask them to investigate why they have failed to deliver yet again.

I do not understand why you say that we have not replied to your emails though, because our records show that we have replied to you every time and explained the situation.

Please can you forward me your emails that you say have not been replied to at info@skinlight.co.uk and I will personally look into this for you. Thank you

We are resending the order to you by tracked courier delivery this time.

We have also refunded £4.95 due to the delay.

Thank you very much

Kind Regards

David,
Customer Services Manager

Saanut 2/5 tähteä

I have bought so many products and none …

I have bought so many products and none of them actually work. Its strange they are not available on other sites too. I just tried the caramel brightening creme and i placed a review saying it didnt work at all. This was two months ago. It was not posted .

Following the feedback from skinlight . I would like to point out that I have tried several as in around ten items for three months each . I see no difference whatsoever. I may be one of the few who cant change anything . Fair enough but I dont agree that you did not recieve my first review as I got a message saying it is pending review. Its strange that two months later I did another review and having sent around ten emails and not recieving any reply from information about the products over a whole year . Its only when i called in and finally got an answer . I also had a voucher in my account which was mysteriously removed also !!!!

Think twice. I wont be using your services again . Thanks for the answer.

21. syyskuuta 2017
Oma-aloitteinen arvostelu
Skinlight Cosmetics Ltd-logo

Vastaus yritykseltä Skinlight Cosmetics Ltd

Hi - we are so sorry that you have not been happy with the products you purchased from us. Firstly, I would like to assure you that there is nothing 'fishy' about us whatsoever. We have been supplying these exclusive skincare products through our website for over 15 years with thousands of regular customers that reorder from us.

Unfortunately, as in your case, a small minority of users may not be happy with the results with some products. It can take time and patience to see visible improvements but it's well worth sticking with the treatment for at least two months to give it a chance. We only sell high end skincare with proven formulas.

It is certainly not strange that our products are unavailable on other sites. We have exclusive rights with many suppliers as they trust us to represent their brand as we are experts in this field of skincare. We take a lot of effort in finding the right products and are not interested in selling mainstream skincare treatments that are filled with ineffective ingredients and have no benefits to the user.

We did not receive your review for the Caramel Gel but if you would like to contact our dedicated customer support team, we would be happy to discuss your requirements and advise you on how to use our treatments and suggest the most suitable products for your skin. We would be happy to give you a full credit to the value of the gel that you used.

Thank you for your feedback.

Kind Regards

David
skinlight.com

Saanut 1/5 tähteä

its been over 7 weeks -NO SHOW OF ITEM

its been over 7 weeks and i have and i still haven't recieved my item, nor did they know where the item was, and they were slow to rectify the issue; as you gussed it... i still dont have my item nor did they say they will give me a refund! POOR customer service !

30. toukokuuta 2017
Oma-aloitteinen arvostelu
Skinlight Cosmetics Ltd-logo

Vastaus yritykseltä Skinlight Cosmetics Ltd

Hi - we are very sorry that your order did not arrive. This was returned to us by royal mail as they were not able to deliver the parcel.

We did explain this to you and asked if you wanted us to resend the parcel again and to confirm the correct delivery address.

We understand that this must be very frustrating for you but we did send the item out to you promptly. When the parcel is with Royal Mail it is beyond our control.

Unfortunately, the item has still not arrived, so we have refunded you in full.

Thank you for your patience.

Saanut 5/5 tähteä

A+++ Would recommend!

There's not much I can say abotu how amazing skinlight is, I bought Hypervade recently and that stuff really works! It left my skin feeling amazing and I am already seeing results seeing darkspots fade before my eyes! Also cheapest on the net and delivery time was amazing :)

6. helmikuuta 2017
Oma-aloitteinen arvostelu
Skinlight Cosmetics Ltd-logo

Vastaus yritykseltä Skinlight Cosmetics Ltd

Thank you for your kind comments - we are delighted that like so many others, you have discovered the incredible benefits that Hyperfade provides. We really appreciate your feedback.

Saanut 5/5 tähteä

Really Happy!

I have been shopping from Skinlight Cosmetics for nearly four years and have only ever had a problem once in all that time, but that was very quickly and professionally dealt with.
I think it is an excellent site with great customer service and usually fast delivery.
A friend of mine recently recommended the Hyperfade cream to me that they had ordered from skinlight and were raving about it. I ordered it and am amazed with the results. I have to say the packaging for all my purchases is excellent. Customer service is friendly and reliable. It's all the little touches that makes you feel respected as a customer.
I would highly recommend skinlight.

4. marraskuuta 2016
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly Recommended

I've been delighted with the service from skinlight.co.uk - love the product range. I bought a cream and supplement called Nutrifade which has provided incredible results so far! Would like to see even more products for my skin tone. Overall, very happy. Good customer service and prompt delivery. Thanks.

1. heinäkuuta 2016
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

It a no go!!!!!

I ordered epifade skin lightening and Kolee body cream for a month ago.I received Epifade and a message stating "sorry for any inconvinience delays we will contact you as soon as they receive their new products.To my point of view the company is a joke.You buy something not because you need it in coming 3 or 8 months but because you need it immediately.

9. kesäkuuta 2016
Oma-aloitteinen arvostelu
Skinlight Cosmetics Ltd-logo

Vastaus yritykseltä Skinlight Cosmetics Ltd

Hello Grace - thanks for your feedback. We are very sorry for this delay. The body cream came back in stock shortly after your other item was delivered. So, it should have been with you soon afterwards. It may have got lost in the post. It is in stock now so if you email us with your order details we will happily send you another one plus a free gift due to the delay. Thank you for your patience.

Saanut 5/5 tähteä

Thanks skinlight!

So delighted that I came across skinlight.com in my seemingly never ending battle to fade some bothersome dark patches on my face which has affected my confidence for years. I first ordered the nutrifade supplement last summer and it came the next day - I have since been taking it daily for 6 months now and it has worked wonders - the patches have really faded and I feel like a different person. The shipping is very fast and I have just ordered a new face cream that I cannot wait to try out. - thanks skinlight!

31. tammikuuta 2016
Oma-aloitteinen arvostelu

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