Saddle Skedaddle Arvostelua 

Was trying to arrange medical insurance (Skedaddle's link to a recommended broker doesn't work, and the broker's website won't provide details of cover until you request a quote). Next thing I know, they've charged £1,080 to my credit card with no prior warning. Even the energy companies don't do this! No doubt I must have agreed something in the small print back in January. Sharp practice guys, and from recent reviews you're making a habit of it. Really poor customer service.

Easy booking experience and a well organised trip. The support staff on this trip were so friendly and helpful and the ride itself was a brilliant. The hotels we stayed in were excellent, as were the meals, (evening meals extra but staff organised these and were of an excellent quality).
This is the second year we have cycled with Saddle Skedaddle and everything went smoothly on both occasions. We will definately book again.

Booked a trip and paid a £200 deposit, they could not accomodate me but as I had booked another trip I said just transfer the deposit to the new trip that I had already paid the deposit on, so £400 in deposits.
They then cancelled the second trip as well and said they would refund the deposit as a "Goodwill gesture". Outragious! They cancelled the trips not me, so lost my holiday and then they treat you like this. Avoid them.

We have just been on the Tuscany trip with SaddleSkedaddle and wanted to tell you that it was an amazing experience. From booking to completing the trip the whole process was efficient and the guides on the trip were first class - organising everything so all we had to do was concentrate on the cycling and what a joy it was. I have to say that the cycling is tough in parts but that seems to pale into insignificance when you take in the villages, towns and scenery of Tuscany. The meals and evenings were great and the camaraderie of the other participants was brilliant. I wouldn't hesitate to recommend the company and or the trip undertaken.

I've now done six tours with Skedaddle (C2C, Way of the Roses, Sandstone Way, Ullswater weekend, Land's End to John O'Groats, Eden Valley) and will do a seventh (Hebridean Explorer) in September. One word can describe Skedaddle - professionalism. Their organisation is superb, thanks in large part to their office staff, who deserve high praise. Nothing is too much for them and they patiently help with questions no matter how daft they might be.

On the trips themselves, their guides are exemplary, and I'd pick out Les in particular - lovely chap who makes legendary lunches when on the road. I've only ever had one problem on a Skedaddle holiday (on the LEJOG trip) and Skedaddle went out of their way to talk with me at length after the trip, to make corrections in future.

Strong points of their holidays are (a) watertight communication and organisation pre-trip by office staff, and (b) tireless assistance by guides during the holiday. I've only ever done UK-based holidays with Skedaddle but hope to do one further afield next year.

Very disappointing

Never pay a deposit for a trip that is not guaranteed as you will not get it back

This is extremely poor , so best to go with Exodus or Explore who always do refund deposits when trips are not guaranteed. And these two companies are excellent.

Would never have reserved a non guaranteed trip if I had known this ..... and who would ??

Be careful

Recently did a holiday cycling from Pisa to Florence. It was a fantastic experience.
Booking was clear and informative and i liked the phone call i had just before i travelled wishing me a happy holiday and checking if i had any last minute questions, i havent had that from other operators.
On the second day of our holiday our E-Bikes were delivered to our hotel and we were told how they worked and how to charge the battery etc. After a practice ride and a minor adjustment to make sure i was fully comfortable we set off.
The E-Bike was amazing and i loved using it. It didnt detract from my cycling experience, it was just a bit of extra oooph if i needed it.
All our B&Bs/Hotels were good and the hosts all very friendly and kind. I am Gluten Free and my request had got to every single accomadation and they went over and above to make sure i had everything i could possibly want to eat.
Our bags were waiting at each accomodation for us at the end of each ride.
The route was amazing, some steep climbs dotted here and there but wow the scenery and the rides back down were incredible.
I do recommend this company, for us it was brilliant from start to finish and i really hope to travel with them again soon.

Had my trip booked and confirmed, I booked my flights then got told I needed to book my own transfers (as my flight times didnt work around the specified times) or fly out a day early.

The company did say they would put up half the cost in fairness but I wanted to cancel and get a refund on my deposit.

Still no feedback on getting this sorted!

Imagine you set up a cycle tour company, and listened hard to feedback from your very first tour, and acted on it. Then did the same again, hundreds of times. This is what you get with Saddle Skedaddle. Experience based on doing and listening. Our party of 12 just completed a ride across Southern India. It has been a huge sucess for everybody. This is a party of occasional cyclists, average age over 60. SaSk listened to our requirements, had a correspondent cycle tour operator in Kerala (Kalypso Adventures) and adjusted the route and mileage to get us up about 2,000m over the Western Ghats in 34C, doing about 480 kms over 8 days. The pre-trip customer service was as good as it could have been and the Kalypso Guides were awesome. Logistics (vehicles, bike maintenance and baggage translocation) were immaculately executed. Just superb. And thanks, Saddle Skedaddle and Kalypso.

We were cycling in Sardinia. The cycling we managed to do was great. Unfortunately my husband had an injury and we couldn't complete the rides but the Skedaddle team were brilliant. They transferred us onto our other accommodations and tried to ensure we still had an enjoyable holiday.
Very impressed with the itinerary and the organisation.

Very well run, supported and organized guided cycle ride in Costa Rica. Meticulous preparation and communication from staff. Safety first priority but also ensuring the riding routes are best as possible. My tour leader, David, was first class (I’ve ridden many tours and have a basis for comparison). I would most definitely ride w them again.

My wife and I have taken a number of Skedaddle holidays. Once again, this trip was well-organised throughout.
The staff at Skedaddle were very knowledgeable and helpful; the accommodation throughout was excellent; the rides were interesting; the scenery was beautiful and the sun shone!

Skedaddle have now organised and managed 10+ complex charity rides for me all across Europe, and it’s a first class service all the way. David and his team make sure we are safe, well fed, organised and cycle exceptional routes. Everything is managed perfectly from start to finish - and I could not imagine having a better team organising our trips.

I used Skedaddle for my first ever cycling holiday and I was so glad I did. The routes took in stunning scenery around Slovenia and Croatia, as well as the local cuisine, and nice accommodation along the way.

The guides were excellent, making sure the group were well looked after and selecting the best places for meals during the week.

The guides adapted the route during the week to suit the needs of the group, changeable weather conditions, and unforeseen road blocks.

I'd have no hesitation in recommending them to anyone else looking for a cycling holiday, with a company that goes out of its way to make sure everyone's needs are catered for.

We have been on several trips all around the world with Saddle Skeddadle and each has been unique and wonderful! The guides and routes are top notch! Highly recommend this company. We are about to embark on another. Can't wait!

I have now been on seven guided road trips with Skedaddle and they never disappoint. The organisation and support is great and it’s a huge comfort to know that any bike issues on route will be resolved as help is on hand. Friendly guides, lots of laughs and great routes keeping off main roads as much as possible. I don’t ever consider booking with another company - lots of fantastic routes still to try with Skedaddle!

I have been on a Saddle Skedaddle holiday with my husband every year for the past 6 years. We have mountain biked in southern Spain, done LEJOG on a tandem, cycled (solo road bikes) in Italy on the Italian Grand Traverse, Corsica, Wales and an Atlantic escape in Portugal. After returning from each trip, I have looked to see where to go next and we’re now looking forward to Costa Rica. We keep booking with Skedaddle because we know we will be looked after by a professional, friendly and attentive team, the routes are well researched and the lunches are excellent. I cannot recommend Saddle Skedaddle highly enough and would not consider trying another company!

Just booked my fourth trip with Skedaddle. I can't recommend them enough! They pride themselves on offering hand picked destinations led by local guides and they consistently deliver-time after time. From the brilliant guides like Naomi and Dan, to the gang in the office who help make the magic happen - you really get the feeling that you're dealing with a very special company who genuinely care, and want their customers to have the best holiday ever. Thanks Skedaddle!

Having met the team from saddle Skedaddle many rides ago, I now won’t do a trip without them. Their attention to detail, care, professionalism is sending to none. Add to that, they’re all great fun to be with. We now use them to run our charity rides and since engaging them have had such positive feedback from all guests.

Exceptional cycling holidays with experienced and caring guides. I am a repeat customer (more than 10 Skedaddle trips) and I have never been disappointed. My most recent trip (Slovenia/Croatia) was like every other I have been on....well chosen routes (appropriately graded in the pre-trip description), fantastic food and hotels, and knowledgeable and motivating guides (for whom nothing seems to be too much trouble)....highly recommended.