I think we are on our fifth vehicle purchase with Spencer now, the fact that we travel 2 hours to do so says it all. The attention and detail that Spencer has been to for us has been second to none from all other dealerships we have experienced. Ten out of ten for all things. Communication, personal touch, welcoming and friendly experience from the whole team. It is an enjoyable experience all round and we have shared our experience with many friends and recommended them to you. We will return soon.

Spencer provided a fantastic service, I’m delighted with my new car.

This is my fifth car I have bought from this dealership, despite me living in Kent, I will continue travelling 200 miles to Wails, because Spencer always provides five star service, I have been buy cars for 60 years and the service provided is second to none.

The fact that I make an hour journey to the Hay on Wye dealership rather than a 10 minute drive to the Swansea branch says it all. Much more welcoming and friendly team who try their very best to resolve issues when other branches appear to do the minimum. The after sales team take ownership of problems and put some effort into resolving them. From my first contact about an approved vehicle, to purchase and subsequent servicing and sorting some niggles Hay on Wye have been superb. (A better coffee machine would be nice though🤭)

Helpful and professional staff when booking in for recall work and service, who also arranged a courtesy car.

We had a reminder call a few days before the appointment, to advise the courtesy car would be waiting and that we needed to bring a driving licence.

The work was carried out in a timely manner within the scheduled timescale, with a follow up call to check if all was working ok, which it was.

Just excellent in every area, and consistently so. Sales, service, customer service are 10/10 and the arrangements should be used as a template for others to follow.

My Range Rover Evoque required a service and a product safety recall. However, I was not able to take my vehicle to the dealership in person due to work commitments. I was very pleased that they were able to pick my vehicle up from my address and take it back with them for overnight work whilst also providing me with a brand new and very impressive courtesy car at no extra charge. The work was completed as expected and the price was very reasonable for the service to the vehicle. Their communication with me during the days leading up to my car’s visit to them was also very good. Overall, it was a great experience all round with no difficulties or challenges on this occasion.

As usual my experience with the service provided was exemplary.

My vehicle had to go into the garage at Sinclair Group due to a fleet recall issue that needed fixing. I waited whilst the work was completed. They also fixed a tyre pressure warning that had just popped up and washed the car. Having only bought the vehicle (from Sinclair Group) only 3 months before, they also answered a few queries I had. All the staff are very polite and helpful. The waiting area is very comfortable and hot and cold drinks are available.

Staff were friendly and approachable
New the product and fitted us with the correct car

Very helpful. Booked in early and was no problem at all.
Offered coffee while I waited. Vehicle ready on time and all beautifully washed. All members of staff friendly and obliging.

First time using Sinclair Hay-on-Wye after the theft of my vehicle, and during the whole process ... the staff were incredible - kind, caring and understanding of my situation. Massive shout out to Angus who was my go to person. The level of customer service I received was exceptional, so much so that I will now continue using Sinclair Hay-on-Wye and travel the extra miles knowing that me and my vehicle will receive first class service. Huge thank you to everyone.

As always, exceptional customer care at Sinclair Land Rover Hay on Wye.
Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem, all done in 24 hours & returned having had complimentary car wash.

I’ve used the Land Rover Hay on Wye dealership for 7/8 years since purchasing my LR Discovery Sport from them and have always received a polite and professional service from the staff there. I recently had a major service and repair done and Yaz and Angus were a pleasure to deal with and (as always) delightful, upbeat and kept me well informed of progress.

Excellent staff and service. Well done first class experience.👍

We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk is very knowledgeable and a pleasure to talk to, plus Gemma is always pleasant and very helpful .

for the first time ever, i am delighted to say that the staff/service were first class, and i will have no hesitation in recommending them to others

Great location, facilities and staff

Very good customer service. All questions answered, everything explained in detail and the whole experience was stress free.

Excellent from start to finish. From booking the car in to the service when at the facility it was all very professional & a great experience.