What a difference in the atmosphere since Sinclair have taken over ! Stephanie and Rob were a breath of fresh air in a welcome that seemed genuinely concerned in the customer first ! The reception at service was great and has changed my mind from not buying from there again to a very much positive attitude to visiting again.

DO NOT GET YOUR CAR SERVICED HERE!!
You can't physically book it in, they don't respond to your calls, zero communication. Do not answer your calls, don't tell you it's ready. A day service is not a day, I had to drag my car out of there after a week and this isn't the first time. We bought 2 defenders from them and the service was terrible. This is my last visit to Cardiff branch, I will travel to take our defenders elsewhere.

Fantastic customer service. Once they realised I was staying and had my laptop, I was shown to a private booth so I could work - and brought a cup of tea. Having previously owned a BMW, the service experience here is far far superior to Sytner round the corner. Very happy 😊

The service and attention to detail provided through the sales rep Charlie Spring was outstanding. An all round excellent experience which gives confidence in continuing to engage with the dealership for after sales and for vehicle servicing and maintenance.

Yesterday I had cause to take my Land Rover Discovery to Sinclair Cardiff. I had a great experience with their great staff. Thank you!

My F Type had scratches on the drivers window really spoilt the look of my car. I rang the parts department on Friday to enquire about a replacement glass I was answered quickly and very friendly the chap told me the glass was available from factory and if ordered would be in Saturday morning. I asked him to order the glass. Turning up on Saturday I was greeted by to two very friendly chaps who instantly stopped what they were doing and located my glass it was in a rather large packet to keep it safe they opened it to check it wasn’t broken. Obviously the fun bit was having to pay for it :) but by fitting it myself I saved a few hundred pounds! I just want to thank the Parts Department for helping me and my car now looks brand new! Ps it was straight forward fitting it too. Happy Days!

collected F Pace car on Sat28th Feb.
Was told it had been checked and serviced.
Returned car on Monday 2nd March. Heating not working .loaned me a Discovery.
Informed on Tuesday 3rd F Pace needed a new air cooling part. Why was this not checked before I was sold the car? Let hope the car has a full service check before it is returned. thank you John.S.

The staff were very pleasant and helpful.

We bought our car here today after comparing to other car dealerships and nowhere else compared to the service provided by Stephanie, she was so welcoming and supportive throughout the experience! She really made an impression on each of us! We are very grateful and wanted to recommend her service highly from the minute we walked in until the minute we left we felt cared for, thank you! We were also served by christian who was brilliant with communication, answering questions no messing about. Brilliant.

Excellent service from Stephanie during “while you wait” service. Was able to work from the showroom and made sure I had everything I needed including a great cuppa!

Only gave 4 instead of 5 stars as on the phone before the service I was given the impression the work would be finished earlier than it actually was, which messed up my evening plans a little.

I had the pleasure of dealing with James at Sinclair Landrover Cardiff yesterday following a minor issue with my car. James was so amenable and professional in sorting out my issue not only really quickly but in such a friendly way. He was brilliant to deal with, sorted the issue out and is credit to your organisation. This is the service you want, thank you James.
I also spoke to the your member of staff in reception (apologies I didn’t get her name) she was so engaging and pleasant to deal with too. Thank you so much.

The JLR Sinclair Group at Cardiff have provided me with a 5 star service. Their friendly and welcoming manner across the whole team are a credit to do business with.
Chris Perryman and his team are a pleasure to deal with. I bought my Defender through Nick Harris who is such a friendly person to deal with.
Our invite to the RR event was exceptional and Laura looked after us so well and it was a visit to treasure.

Trinity was looking after us while we had work done on our car. Very friendly and helpful. Made our visit relaxed and what a lovely personality she has. Clearly loves cars and she was so easy to talk to. It was our first visit here and we will definitely be returning. Thank you.

Recently had a service for my Jaguar. Caitlin was very friendly and informative, and kept me updated during the process. highly recommend.

Popped in for a price on a service on my car. Caitlin was especially helpful and assisted me throughout the interaction. Fantastic customer service.

I popped in as I was driving past and enquired about the cost of my cars next service . Very helpful, attentive staff there.
Caitlin assisted me , promptly and efficiently .

Exemplary service from your Service Department colleagues today. I called in a few days ago and left details of my 16 years young X-Type.(which is in pristine condition, inside and out) I needed the PIN code for the entertainment unit as I had recently changed the battery. At 8.01am this morning I received a phone call with the information needed... Well done JLR 😃

Great service really helpful. Trinity was awesome.

Very good parts department, fast delivery can’t fault them

Had to go in adhoc as vehicle developed an issue Sami dealt with me straight away and the vehicle was back to me the next day fantastic service