Simply Sound & Lighting Arvostelua 

This was a fast easy transaction , felivey wss fast anf the altos were. Just what was needed

Great gear’ sounds excellent

Great service. Have used many times before and will definitely use again.

An easy to make order. Was kept informed through the whole process and a prompt delivery.

It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country

Always simple to order and very quick delivery

Easy ordering process. Kept informed all the way through to delivery, which was on time. Excellent service all round.

The reason for 5 Stars is because it is a 5 Star service every time

I’ve tested one speaker absolutely great but been off ill havnt tested the other yet but looking at the one tested and they are great

Good deals, fast delivery and great products.

Very disapointed with the service on Friday 19th June. I phoned Michael regarding a height adjustable stool i needed for fathers day, because I missed the free next day delivery I was told he would be sending a link to my email so the order could be placed.

Granted I phoned him at approx 16.30 but he didnt seem to have an issue over the phone and i even then called him a 2nd time at approx 16.45 asking if the link was being done and he replied "im doing it right now as we speak". I needed the item by Sunday and was willimg to pay £19 extra for that shipping service, it is now Saturday and I have recieved no email link and they are closed. Obviously doesnt want the business

I bought a dimmable amber LED.
Though was expensive, FedEx added an invoice with customs fees, which weren't included.

Dimmable within certain limits. Every now and then it emits a burst of light and only then returns to normal brightness.
And the color? Amber? To me, it looks like warm white with a slight hint of amber. I have another truly amber LED, but unfortunately it's not dimmable.
I'm not satisfied.

Avoid at all costs – left out of pocket due to their mistakes!
Very poor experience with Simply Sound & Lighting.
I paid £8 for priority next day delivery on a Chauvet Hex DJ light (B stock) for a gig and left work early to receive it. It arrived damaged with a dented / jammed cooling fan and broken bits could be heard within the unit. The outer packaging was fully intact, yet the inner box torn and damaged proving that it existed before dispatch and had not been checked. The item also arrived incomplete as it was missing a UK kettle lead entirely.

Customer service’s solution was unacceptable: I provided evidence of the damage but was told I would have to place a second order, pay priority delivery again, and also pay more for a brand new unit given that they had run out of B stock. I was told that I would not receive a refund of the first unit until I had re-packaged and sent it back.

With no other choice I committed however seeking a fair solution, I requested a refund on the £16 postage costs given that I had paid twice and not received a fully working item until two days after the initial order. Simply Sound & Lighting refused this and also failed to acknowledge the inconvenience and time spent repackaging and returning their faulty item. There was zero empathy regarding the financial strain from having to purchase a second item at full price and priority postage fees twice.

When requesting a point of escalation I received an AI drafted response to justify no further refund would be considered. I emailed several times after this only to get ignored completely.

Poor quality control, poor customer service, and zero accountability. I would not recommend them to anyone who needs reliability.

Having now read the Facebook reviews, faulty / damaged items and poor customer service are clearly a common theme!

Great light but some reason dmx 20 channel mode is not working all the other modes work fine, bright light with some retro shapes and you can make your own custom ones, perfect for what I needed it for, fast delivery too

Firstly there was a stock issue with the items I had ordered, however SS&L called me immediately and offered to ship an alternative (better) product in the same timeframe at thier own expense.

Having received the order, one of the 4 units was not quite the same spec as the other 3 and again SS&L customer service team leapt into action and replaced the item in question very promptly and very efficiently.

We must all accept that occasionally things can go wrong but it’s how these things are put right that really matters and SS&L simply delivered 1st class customer service at every stage and I can’t praise this firm highly enough and would recommend them above any other online retailer. Thank you SS&L!

Very helpful, good value and very fast postage

Easy to deal with Pa is great sounds perfect will use again

Easy order process, good value for money product, quick and reliable delivery.
Very good

I saved a fair bit of money shopping with simply sounds and will be using them in the future