Simon Miller & Company Arvostelua 410

I applied for a studio through Simon and Miller Company and paid a £186 holding deposit — only a day after applying, I discovered my guarantor could no longer proceed due to declining health and work commitments. The vetting process was extensive and, given his circumstances, it was not feasible for him to continue. I made genuine efforts to find alternatives, including exploring guarantor insurance, but could not secure another guarantor. I informed the agency promptly, apologised for any inconvenience, and thanked both the landlord for being generous and the agent for their support. I had also travelled to view the studio and accepted it in good faith — I acted honestly and responsibly throughout.

Despite this, the agency, including CEO Gavin Curd, retained my holding deposit, stating they acted in “good faith.” While polite, their decision showed a lack of sympathy for a genuinely unforeseen situation. Another agency told me they would typically return a deposit in similar circumstances to avoid dispute and expressed concern for my guarantor’s health and employment issues. Meanwhile, both my guarantor and I were pestered daily by automated emails from Goodlord, and I have screenshots documenting these emails. Two utility companies also contacted me unnecessarily, and the studio was re-advertised at a reduced price while my details were still retained. My request to have my personal data deleted was initially refused, claiming I was an “active tenant until 2027,” only being resolved after my guarantor challenged it.

Overall, while communication was polite, this company is not good-hearted in practice. They could have acted with understanding and sympathy by returning the deposit given the circumstances. Instead, the handling of both the holding deposit and personal data was rigid and inflexible. Prospective tenants should carefully review holding deposit terms and data handling practices before proceeding.

Having used Simon Miller before i had every confidence in using them to sell again. It was a long drawn out conveyancing process of 159 days however Wasim and the Team were great, always welcoming, gave great advice, support & guidance. All calls & emails were responded to promptly. I would highly recommend Simon Miller to anyone considering selling or buying a property.

A massive thank you to Lyndsey and Grace in finding me my new rental. I had been looking for a while for a place for me and my son while our house sale goes through. Other agents in the area seemed to busy or uninterested in their rentals and I was starting to worry I would never find somewhere.
The moment I spoke with Grace I felt confident that I would be taken care of and I had a same day viewing of a property with Lyndsey Posey, the branch manager.
Lyndsey was fantastic; professional, knowledgeable, kind and funny. She went above and beyond for me, speaking to the landlord and negotiating a viewing of another of their properties that was just about to go on the market. It fit my life better and I'm now in the most perfect little house in the exact area I wanted to be and am so happy.
Everything was explained to me at every point and I never felt like I was an inconvenience at all.
Every part of the process from enquiry to lease went so smoothly and quickly, and the service was amazing from both Grace and Lyndsey.

Thank you so much again - moving house is so stressful and you helped turn my life around in a week!!

Will definitely be back in touch in the future to rent and/or buy again.

From the moment we stepped into the office Wasim and team were great. Very welcoming, gave great advice and support. We were selling the house under difficult circumstances and did not live locally. We had a lot of reassurance and guidance which made our journey selling so easy. All questions were answered promptly and I didnt doubt for a moment that we were dealing with the best team/firm. I have had regular phonecalls and emails keeping me up-to-date with the progress of the sale. Thankyou so much, I would highly recommend you to anyone considering selling or buying a property.

A huge thank you to Wasim and all his team in the Maidstone office, they were all fantastic and we are delighted to have used them selling our house. Everyone was very helpful and positive, which is what we needed going through the stresses of selling. Thank you very much and I would highly recommend.

I would highly recommend Wasim and the rest of Simon Miller, Maidstone. Their kindness, professionalism and expertise made a very stressful situation a lot better and easier to bear.

Huge thanks to Wasim and Jeremy for their hard work in selling our home- As a family we have used Jeremy a few times now, and from initial phone call to visiting our home and valuing this- he is greatly spoken of and Simon miller are truly lucky to have him! Wasim saw our sale through and was great and quick via email and also helping us see our sale through despite a lot of waiting round for the end of chain, he was amazing chasing and making sure both my buyer and us as sellers needs were met. Thankyou both :)

I found Wasim and the team very helpful and efficient throughout the sales process. I would definitely recommend Simon Miller and Co.

Jeremy was amazing, so helpful, professional and great with regular communication so i always knew what was going on , which is a must when buying or selling any property . I would highly recommend Simon Miller.

We just wanted to say a big thank you to Jeremy for all his help with buying our new home. He was brilliant from start to finish — always available, super helpful, and genuinely supportive throughout the whole process. Nothing was ever too much trouble, and he really made the experience a lot less stressful.

We’re so grateful for everything and wouldn’t hesitate to recommend him to anyone looking to buy.

Thanks again, Jeremy.!!

We are more than happy with the service we received from Wasim, Kelly and the rest of the team at SM. Unfortunately, we had to remarket our property twice due to unforeseen circumstances and this whole process would have been a lot more stressful without their patience, knowledge and support to guide us through this process. We would highly recommend this estate agents, very professional, very attentive and very experienced. A massive thanks in particular to Kelly who went above and beyond for us. Thank you Tom and Lauren.

From the initial meeting with Wasim and his team, we felt assured that our property sale would be managed in a professional and trustworthy way. He showed us consideration to our requests and answered our queries promptly. Highly recommend Wasim and his team for their quality services.

Wasim and Simon Miller have sold our last two properties, both achieved over the asking price and on both occasions there has been a positive experience felt with response times and actions being closed efficiently. will use again.

I have been very happy with the way that Wasim, Kelly and the team have handled the sale of my mother's house. Any queries I had were always answered promptly and expertly, and the process was made very straightforward thanks to their help.
A big thank you to all at Simon Miller, I have no problems at all recommending them to others.

What can I say. I dealt with Tracey to start she showed me a couple of properties to rent but one wasn't what I was looking for and the other I just missed out on. Unlike other estate agents/letting agencies where you never hear from them again, they go back to their portfolio or as soon as a new property comes on the market they will call and see if your interested. Then I had a call from Lyndsey said she has a flat one coming up, we went and had a look and it was exactly what I was looking for. Once again I can't thank all the ladies in the lettings department enough made my daughter and me very happy tenants.

Wasim and his team made the sale of my late cousins house a good experience. They worked hard to get the sale to completion.
A little more updating would have been appreciated, but they always gave me information when asked.
Thank you

Great service, easy to work with and flexible with viewings

I would recommend Simon Miller & Company 100%. I found a property that I wanted to buy, made an offer and was told it had been accepted on the 5th August on the 27th August I exchanged contracts to complete in September. I am so pleased with the efficient service I received and all the staff have been very helpful.
Thank you all so much you have made my move so easy. Layla, Jane, Gemma, Jeremy and Wasim
Thank you

Our experience with Simon Miller was fantastic all round. We mostly dealt with Wasim, who was so helpful, constantly one step ahead and always kept us in the loop. He, and the Simon Miller team went above and beyond for us, in both selling our home and purchasing our next one. We are hoping not to move again, but would 100% recommend Simon Miller to all of our friends and family. We personally wouldn't use anyone else after our experience. Thankyou Wasim, and the Simon Miller team - you played a huge role in making our dream come true!

Wasim and his team were excellent throughout the sale of 5 Langham Grove Maidstone.
Wasim was exceptionally professional, with great communication and technical skills. I was made to feel that Wasim and his team were there to support me .
All in all, I am very pleased that I chose Simon Miller to do the sale, Thank you Wasim and team