Shoeaholics.com Arvostelua 2 553

Shocking customer service !!
Item ordered wasnt delivered and their response was copy and pasting the same email three times - not interested that i hadnt received the item i had paid for!
Do not use this company if you are expecting even a basic level of customer service

Ordered 2 pairs of sandals at a really great price and I love them, look great and they are comfortable.

My experience had been a real eye opener with Shoeaholics that they clearly do not value customers in my experience. I tried to avoid paying delivery charges twice for 2 pair of shoes purchased using a generic discount code hours before and tried to add on an additional shoe onto the order which was denied. Then I asked for the order to be cancelled to replace ordering the 2 shoes and the additional 3rd shoe, which again was denied. Alternatively, I asked whether a complimentary free shipping could be offered to faciltate the purchase of the additional shoe which was again denied. There was not attempt by the customer service advisor Riya in offering a resolution to me purchasing an additional shoe to avoid me paying a further delivery charge.

I was initially told an order is unable to be cancelled once placed. Then because they were unable to support with cancelling the order or offer a free or reimburse the 2nd delivery charge as a gesture of good will to facilitate an additional shoe purchase, they then cancelled the order when I said I no longer want the 2 shoes as ordered. This was clearly contridictory to one of my initial solutions to purchase the additional shoe. Then when the order was in process of being cancelled, the customer advisor Riya specifically informed if I cancelled the order I could not reuse the generic discount code that was still readily available on their site for multiple and unlimited use. I could understand if such was the case and the discount code was a personalised single use code. How low can you really go to avoid customers spending with your company I wonder!!!!!!!!

Such advice and service alongside the decision to not facilitate or support my query I felt was not customer friendly. How could a company not be in support to their customer to not incur them any additional delivery charges????? Especially when the customer is reaching out to purchase an additional pair of shoes, and you refuse to offer any resolution of support?????

The advisor Riya clearly had no business structure mentally as the best solution was my first request to cancel the order in the first instance, so I could of then replaced the order which would of had included the additional pair of shoes. In summary, I would of paid 1 delivery charge and the company would of benfited from my custom then and in the future. Now that experience has tarnished me every using Shoeholics again.

The role of customer services is to keep customers happy with postive experiences in the hope they return for the longevity of their company remit. Inevitably, my negative experience has inturn costed Shoeaholics company money now and in the future from not having my custom. Not only from myself who has now deleted my Shoeaholics account and unsubscribed from recieving any further marketing emails (as this was the advert that prompted this purchase that went wrong). I will not be encouraged to shop on Shoeaholics website nor will I look on their website moving forward. As well, should I ever be asked to review my purchase experience (like now) or asked by a colleague or friend whether I have ever shopped with this company, I will be brutally honest regarding my incompassionate and unsupportive customer service experience. I will never ever purchase from Shoeaholics again!!!!!!!!!!!

I happily eventually purchased similar style shoes from another competitive retailer of shoeaholics, which was of much better brands and quality shoes only paying an extra £10 and recieved free delivery. I will continue to shop elsewhere for shoes in the future even if it costs me an extra £10/£15/£20 out of priniciple to feeling valued as a customer.

I had a very good experience despite the reviews. Took a chance and my boots were ordered with super fast delivery. Unfortunately, I didn’t keep them as the fit was too big so I returned and again super fast refund with no issues. Will shop again.

What a bag! After weeks of scanning the internet to find it as it was out of stock everywhere, one bag appeared on Shoeaholics! I was so excited! The bag didn’t disappoint! It’s as described, huge, pink, and fluffy ❤️. My hubby thinks I have lost the plot, my girlfriends all love it, and my daughters can’t wait to borrow it! That’s if my sister doesn’t grab it first! The eagle is heavy but as a night away bag it’s a statement and a lot of fun. Can’t wait to take it away again!

Quality products received in no time! Great.

Perfect. Item arrived promptly and as described. They have some amazing deals on their website.

I had a previous order where the item was defective.... Shoeaholics apoligised, issued me a full refund and made the whole process very easy.

I would definitely recommend shopping with them.

Website easy to navigate. Good selection of shoes, bags and accessories. Super speedy delivery

I received both my items very quickly. I was hesitant about ordering from this website but I’m not disappointed. I will order from them again. I suppose it’s a bit pot luck. So many bad reviews on here.

Awful customer service. They left parcel on step when I never opted in for any other method than door collection. I never received my parcel as it wasn’t there when I looked for it. The company say you have to opt out of doorstep drops when this is not clear and not the policy of the delivery company who ask you opt in.

This company are always great to deal with, prompt deliveries great products at amazing prices,

UPDATE . After writing this review shoeaholics emailed me to sort this issue out and i finally received a refund . I still dont understand why this wasnt done when i reported the missing parcel however its sorted now and ive amended my low rating

Didn't receive my order . Courier said they'd left it on the door step however when I came home it was no where to be seen . Shoeaholics basically told me it had been delivered and that was it ! Down 80 quid and will never shop with them again

The handbag I purchased as a birthday gift was gorgeous, amazing price too. Excellent service thank you. Recipient was delighted .

Love Shoeholics always get thee best prices !!

Fast delivery. I love these boots I also have them in burgundy they are stylish, wear day or evening and so comfortable from the first wear

Absolutely appalling customer service and an incredibly frustrating experience from start to finish.

My parcel was marked as delivered and supposedly “thrown over the fence” — yet it was never delivered to my address. My fiancé was home at the time, and I have two security cameras (including a Ring doorbell) that cover the entire front of my property. I reviewed all footage from the stated delivery window and there was absolutely no delivery attempt made. No courier approached the house, no parcel was left, nothing.

I provided clear video evidence from both cameras, along with a photo showing full coverage of my property. Despite this, I have received little to no meaningful response.

To make matters worse, I then received an email stating that the issue had been “resolved” — when in reality I have not even received a proper reply addressing the evidence I submitted, nor have I received a refund. The matter is absolutely not resolved.

The lack of communication has been shocking. I’ve had to chase repeatedly and escalate the issue just to try to get someone to take this seriously.

I am beyond disappointed and incredibly angry at how this has been handled. If this is how genuine delivery disputes are treated — even when supported by clear video evidence — I would strongly advise others to think twice before ordering.

I will not be shopping here again.

The website is a little temperamental but the bargains are worth the frustration

Order came promptly and item really good

I ordered a pair of boots, but the wrong size was sent. I have emailed several times and have not received any response. There is no contact number available, which makes it extremely difficult to resolve this issue.

I paid for next-day delivery and would like a refund for that service, as well as a full refund without any return charges, since this was not my mistake.

Please advise on how this will be resolved. The lack of communication is very disappointing.

**Update 1/3/25 still no response after automated email??? ***

This is a great company, brilliant prices and so much to choose from