share-now.com CAR-SHARING  Arvostelua 912

A fuire service client plus que nul il n’y a pas d’autres mots par ailleurs ils n’hésitent pas à vous pénalisé sans raison et le service client n’hésite pas à vous raccrochez au nez si vous rencontrez des problèmes

Worst service ever. They charged me a fine of 132Euros, one month after my ride stating that i parked the car in the wrong area. When checking my rides history, i had parked in the dedicated area. I submited a complaint, they took two weeks to send me an automated reply stating i was wrong.

Couple of days later, i received a notification stating that the fine wasn't paid, although they had charged it already from my paypal account.

Worst service ever and incompetent customer service.

Undenklich teuer geworden. Ich fahre wieder Öffis. Viel zu teuer

Ich habe mir schon öfters einen wagen von share now
Ich habe mir am 10.06.2024 ein Auto geliehen und habe damit leider einen Unfall gehabt. Dies habe ich share now auch gleich mittgeteilt. Zuerst per telefon und dann auch schriftlich per mail. Share now hat sich daraufhin nur einmal gemeldet das der unfall nun bei ihnen gemeldet ist. Ich habe dann nichts weiter von share now gehört bis ich ende Juli post von einer Anwaltskanzlei bekomemn ahbe. Sie haben mich aufgefordert den schaden in einer sehr großen Summe zu begleichen. Alle versuche sich zu einigen waren vergebens. Ich dürft auch keinen kontakt mehr zu share now aufnehmen.
Ich raten nur jeden hier keine Autos mehr zu leihen. Sie haben keienen Kundenkontakt und auch die Autos sind sehr schmuctzig und stinken nach Hund.
Bitte versucht euch Autos anderen anbietern zu leihen.
Deren AGBS muss mann sich genau durchlesen. Vorsicht hier werden verbraucher getäuscht.

Use it if you have couple of thousand euros to lose just to rent a car for half an hour. I was told to be involved in an accident where I wasn't. They shared car's pictures without any damage to show the damage to me. It's like a joke. They also ask for full repair cost like they don't have insurance. Unbelievably dissatisfied as a diamond member. Apparently you can always held responsible for an incident that you never been involved. Will never use again and not recommend it to anyone...

Absolute disgrace of a company and car rental. Opted for this Share Now - Free2Move car sharing rental to pick op a friend, while public transport wasn't available due to floods. They fined me heavily and aren't prepared to offer any form of customer service whilst their policy's aren't made clear. Distrust this company fore they are rude and deceptive.

Autos sind ungepflegt.
App funktioniert nicht richtig und der
Kundenservice reagiert nicht trotz mehrfacher Versuche.
Habe mein Account gelöscht

So unfassbar schlecht einfach. Auto konnte man nicht abschließen und wir haben den Zug verpasst. NIE WIEDER

Mi sono ritrovata una multa di ben 200 euro per rimozione forzata quando ho parcheggiato in un posto regolare!
Ho chiamato il servizio clienti e ha risposto un simpaticone dalla Grecia, detto “Ciro di Ciro” il quale non ha avuto minimamente voglia di aiutarmi a capire cosa fosse successo. Neanche a dire come mi ha trattata.
Mai avuto un’esperienza simile, sono sconvolta!
Sconsiglio vivamente a tutti quanti!!!!!!

Be careful with this company! If anything goes wrong, even if their fault, they will screw you over!! Insane, I should have read these reviews before, but I used to be a loyal customer… the electric car I rented didn’t charge (tried numerous chargers for hours) and I couldn’t get it back to the rental zone. Customer service told me I had to organise a towing truck myself and they’d refund me since clearly it’s a fault with their car! €350 plus additional rental fees. 3 months later, we are still arguing and they are looking for excuses why they won’t pay be back - and in fact, want to charge me now. Seriously, is this a joke, it was their broken car that left me stranded and you make your customers pay for it??? Thieves.

Depuis la fusion le service est une catastrophe
J ai loue un véhicule et fourgon de police ma poursuivie et arrête a cause de la plaque d immatriculation.j ai dû faire le véhicule immédiatement.Et la seule réponse du service client se n est de notre faute on vous facture quand même la course pas très commercial

Just terrible company and customer support. I had a flat tire that they said would be covered by the insurance. After i paid to fix it on my own (with them refusing to help or provide number to call) and sent them the invoice, they said it's not included and didn't want to refund me until they had to go through the call including the promise from their customer support. The next day i called to extend the rental one more day, all was good the customer support confirmed. Then few hours later they locked the car with my stuff inside in middle of another city stating my rental period ended and that I've stolen the car. Lastly when i got to take my stuff out i had to stay in another hotel where i was. Two days ruined of the trip until now.. Meanwhile, they charged me alot of money just taking it from my account. Custmor support were disrespectful during calls. The next day i left Austria following this bad experience canceling my trip and losing time & money. To make matters worse, they continued stealing money from my account months later saying its parking fees etc, while i didn't have the car. Also refusing giving refund for the losses they caused. Disgusting behaviour by an irresponsible money stealing company.

Depuis la fusion entre ShareNow et Free2Move, le service a pris une tournure catastrophique. Il y a encore 2 ou 3 ans, les voitures étaient propres et bien entretenues. Maintenant, c'est tout simplement un désastre. Les gens semblent utiliser ces voitures comme des poubelles ambulantes, en laissant leurs déchets à l'intérieur. Les voitures sont souvent défoncées, non entretenues, et parfois même partiellement démontées.

Il est clair que la direction pourrait prendre des mesures pour améliorer la situation, mais rien n'est fait. On dirait qu'ils ont complètement abandonné l'idée de maintenir un standard de qualité. C'est vraiment décevant de voir comment un service qui était autrefois fiable et agréable s'est complètement dégradé. À éviter absolument.

Después de ser cliente desde los comienzo con los Smart, es decir que han pasado muchos añitos, resulta que alquilo un día un coche en Paris y al cabo de 5 meses me quieren cobrar 160 € por la cara sin dar ninguna explicación, la cuenta bloqueada y una supuesta multa, pero sin notificación ni fotos solo una factura de 160 €urasos sin explicación, Me parece patético que quieran hacer eso sin explicación solo. he pedido explicaciones he llamado a Paris y no me gan dado ninguna respuesta, Es ilegal querer cobrarme una supuesta multa:
Caso 1: No se me notifica ni por escrito ni por correo electrónico.
Caso2 2: No hay constancia de la hora de uso del vehiculo al ser un servicio Car sharing, tienen que validar que he sido yo el que conducia el coche en el momento de la supuesta infracción, Expecificando el tipo de infracción, hora, y en caso de existir una prueba fotografíca que lo confirme.
Caso 3:La factura solo especifica que se debe pagar la cantidad de 160€ y listo.
Caso 4: El bloqueo de la cuenta lo considero un condicionante que no dispone de ningún basamento legal.

Au départ qualité prix parfait regardé leurs nouveau tarif svp c est du racket fois 2 voir 3 le prix habituel inadmissible le service client ne vous aide en rien vraiment 0

Sinds ShareNow is overgenomen door Free2Move, is het bedrijf achteruitgegaan. Mijn account is al twee weken geblokkeerd omdat ze beweren dat iemand anders toegang heeft gehad tot mijn account, terwijl ik zelf op vakantie was en niemand anders mijn account heeft gebruikt. De klantenservice is waardeloos, zowel per e-mail als telefonisch. Ze schuiven het probleem steeds door naar een andere afdeling. Verder geven ze jou overal de schuld zonder daadwerkelijk onderzoek te hebben gedaan. Ik raad dit bedrijf sterk af.

Los coches te pueden dejar tirado en cualquier momento y al final te cobran las reparaciones a ti. Me cobraron 250 euros por fallas que no eran mi culpa.

Ich bin sehr enttäuscht wie mit Stammkunden (10 Jahre+) umgegangen wird. Die Tankanzeige eines der Fahrzeuge ist offensichtlich kaputt und ich soll als Kunde nun 100€ Servicefee bezahlen. (Ticketnummer: 01504235)
So geht man nicht mit seinen Kunden um. Kümmert euch bitte lieber um eine saubere und intakte Flotte.

Terrible Experience share-now – Avoid at All Costs

I’m extremely disappointed as a diamond member with share-now and feel compelled to share my nightmare of an experience. I had a flat tire, and to my dismay, they’ve decided to charge me an outrageous $1,531.00. According to their damage report, I supposedly had an accident that required not just a new tire, but also a new bumper and paint job. This is absurd – I simply had a flat tire!

To make matters worse, their customer service is a complete joke. Every time I try to resolve this issue, I’m told to send an email, which I’ve done multiple times. Yet, my emails go unanswered. It’s as if they’re deliberately avoiding addressing the problem.

It’s frustrating and disheartening to deal with a company that seems to prioritize making money over providing fair and honest service. I’d strongly advise anyone to think twice before engaging with Share-now - their service is not only costly but also incredibly frustrating. Save yourself the hassle and look elsewhere.

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