NOT A UK SITE. THEY LIE ABOUT PRODUCT AND LOCATION!!! Has ignored last message. Site wasn’t clear about products & was fed lies regarding the site and then was told I had to pay an... Näytä lisää
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NOT IN THE UK Ordered an item from this company on 18th April 2026, it is now 27th and it's still not here. At no point did it say it was being shipped from the USA during payment, I contac... Näytä lisää
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I ordered a few products, then waited weeks to arrive. The tracking started from California, so they're not in the UK. This company did eventually deliver, but nearly a month is too long to wait. On r... Näytä lisää
It's called Sextoys UK, stating that they are from the UK, paying in pounds even, yet the products are shipped from the US, which is a huge red flag on it's own, which can get customers run into a pro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We've been around. For 20 years, SexToys.co.uk has been making the UK a kingdom of pleasure, the home of hedonism, and a playground for the curious. Regardless of background, identity, anatomy, or sexuality, hundreds of thousands of UK citizens have slipped into bed with SexToys.co.uk. Why? Because SexToys.co.uk offers the best selection of the most pleasure products at the lowest possible price. Shop here for affordable sex toys and for the best adult vibrators, dildos, sexy lingerie as well as sex toys for men, women, and those outside the binary.
Yhteystiedot
275 New North Road Islington Suite 1297, N1 7AA, London, Yhdistynyt kuningaskunta
- +44 (808) 169-7201
- contact@sextoys.co.uk
- www.sextoys.co.uk
1,9
Välttävä
39 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 70 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
NOT A UK SITE
NOT A UK SITE. THEY LIE ABOUT PRODUCT AND LOCATION!!!
Has ignored last message. Site wasn’t clear about products & was fed lies regarding the site and then was told I had to pay an extra fee!!
Never gave me any update about my order and why it’s taking so long. A week tomorrow will be the order date and tracking hasn’t updated. Doubt I’ll get my stuff 👍🏻
Edit to include response - the information was given days ago. They still DONT CARE.
Edit again 14/09 - Information submitted as said. AND I’ve sent an email with no response. Such a shame I can’t upload photos here to show what absolute LIARS you are. 10 days (not including weekends) still no parcel.
Oh dear, I only had an email stating the issues AFTER I made the review. Why should I have to pay for your mess ups and lies. Always an excuse! Loads of other people have the same issue.
Regardless, especially now after these ridiculous statements (bear in mind, I have everything with a time stamp x) I’m reporting everything to trading standards and to the fraud department.
I will have a fantastic week as soon as I get you out of my hair. Never have I dealt with such rubbish from a company in my life.
Edit (10pm!!) : I am finding it absolutely hilarious the amount of times this can be edited (and comments removed, oops!) by yourselves before doing anything else regarding customer service. What a joke.
Anyone who got this far, AVOID LIKE THE PLAGUE. You’d have better chance with a brick wall.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Hello,
I’m currently waiting for your response to our Trustpilot request for a little more information, so I can locate your order and give you a proper answer based on what’s actually happened.
In the meantime, I can clarify what I can. We are, indeed, a UK business. Like the vast majority of modern online retailers, we also work with trusted drop-shipping partners. This means that if an item isn’t available in our UK or European warehouses, it may occasionally be dispatched from further afield — including the US.
I appreciate that this can be a little confusing when you’re expecting an order from a UK retailer, but it’s a fairly standard part of how online retail operates today.
If you send over the information we requested, I’ll be happy to look into your particular order and get to the bottom of what’s happened.
Thanks for your patience, and I look forward to getting this sorted for you.
EDIT NOW THAT INFORMATION IS PROVIDED TO LOCATE ACCOUNT AND ORDER:
Here’s what happened:
On 2 September, something relating to your payment or delivery address was flagged by our payment processor as a potential fraud risk.
The order was marked:
“Order is re-submitted – reason: PENDING_FRAUD_RG_APPROVAL”
We then went through the lengthy necessary additional checks and had the order manually approved so that we could get your items dispatched.
Your parcel is currently at Heathrow Airport awaiting onward transport to your delivery address. It has been there since 8 September. Unfortunately, transit delays and stalled tracking do occasionally happen in online retail, and we appreciate that this is frustrating.
You also stated in your emails that, within five days of placing the order, you had decided you no longer wanted it. As the order remains intact, our offer of a refund subject to the 20% restocking fee therefore remains available.
In regards to the return and restocking fee information you received prior, that is standard policy when a customer decides they no longer want an order.
If you no longer want the order, please do not open the parcel or any of the items. Once it arrives, let us know and we can arrange the return with our team and process the refund, less the applicable 20% restocking fee.
Have a happy week.
EDIT: I have you full correspondence here where you emailed stating "In short - I no longer want the order, I want a refund.
Thank you."
We will gladly refund following the aforementioned guidelines.
EDIT: When we get the parcel back we will process your return.
It’s been over a month now and I’ve…
It’s been over a month now and I’ve only received part of my order. They keep asking me to review the products but I haven’t even received the main thing.
Tried emailing, no reply.
Why call yourself .co.uk when not uk based. I feel I’ve been scammed by this company unfortunately
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Not a UK Company I ordered a few products took nearly a month to deliver
I ordered a few products, then waited weeks to arrive. The tracking started from California, so they're not in the UK. This company did eventually deliver, but nearly a month is too long to wait. On receiving my order, 1 x product broke, so I won't bother again with cheaply made products
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
They don’t tell you your actually…
They don’t tell you your actually buying from USA, over a week and I do not have my product. Terrible service, never buying from these cowboys again and I want a refund…two weeks and no parcel
7. toukokuuta 2026
Oma-aloitteinen arvostelu
NOT IN THE UK!
NOT IN THE UK
Ordered an item from this company on 18th April 2026, it is now 27th and it's still not here.
At no point did it say it was being shipped from the USA during payment, I contacted the company and they have given me the exact same answer as others on here, item wasn't in the UK warehouse. This should have been noted before it was sent out and payment taken.
I will be contacting trading standards, company's should not be able to deliberately mislead buyers in this way, they knowingly take money without being upfront during payment.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
A full refund has now been issued to your account. Please allow three to five working days for the funds to be processed and appear in your account.
Please accept our sincere apologies for not meeting our usual standards of service on this occasion. This experience has highlighted an issue that we are actively addressing, and we are taking additional steps to identify and resolve the causes of lost mail.
You are a valued customer, and we appreciate the opportunity to address your concerns. Thank you for your patience and understanding.
Kind regards,
Jonathan
Fast and discreet
Order arrived quickly (5 working days) and was discreetly packaged as promised.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Not a UK company at all
Wish I’d known this is NOT a UK site. A bunch of us have got together to buy a novelty gift for a friend’s 50th and I ordered it. Still not arrived but it was confirmed by the company that it was despatched on 29 March….. obviously from the USA!! Very much doubt this is going to arrive for the girlie night out 😡
Edit: too late for the birthday so very disappointed. Still hadn’t arrived by yesterday.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
I’m really, really sorry about all the hassle with your order – I completely get how frustrating this must be.
When we’re out of stock in our UK warehouses, we sometimes have to send things from our partner warehouse in California. Unfortunately, because of the current supply chain mess, some international shipments are getting hit with unexpected delays.
I’ve gone ahead and issued a full refund straight back to your original payment method. It should appear in the next 3–5 business days while the banks sort it out.
In most cases like this, the parcels do eventually turn up, but I know that doesn’t make the wait any less annoying right now. I’m genuinely sorry we’ve let you down on this one.
Your feedback is massively appreciated – it really helps us sort these issues out so it doesn’t keep happening. No need for you to do anything else.
If there’s anything else I can help with, just shout – I’m here.
Thanks again, and sorry once more,
NOT UK
NOT IN THE UK !! if you want a quick delivery order somewhere else ! Product delivered is not what I was expecting so due to not being UK and returns and delivery taking longer it’s easier to throw away and order from a UK company. I do not want a reply, this is my review and it’s final
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
We sincerely apologise for any confusion caused.
ADDED UPDATE::: Could you please clarify what you received that was different from your order? Previously, your concern related to a delivery notification suggesting a two-month timeframe, which was not the case and no such notification exists, and it now seems to have shifted to the item not meeting expectations.
Please let us know what the real issue is and we will be happy to assist. We can also see that a PayPal case was opened while the order was still within the delivery timeframes so you were unhappy before we even got here and we'd like to help put that smile back on your face.
Our customer service team remains available to help directly. We would recommend contacting them so we can resolve this properly without discussing order details here. We have been here to help you all along you only needed to contact us.
:::::UPDATE::: All items were delivered TODAY the 11th of February - So glad it wasn't that mysterious 2 months you came up with and they made it:::
While we do have warehouses here in the UK, there are times when a product isn’t available locally and needs to be shipped from our U.S. warehouse instead.
Wherever it ships from, our delivery timeframe remains up to 9 working days from the dispatch date.
Your order was sent out on the 2nd from the United States and is now with Evri for final delivery, so it should be with you very soon. You can track it anytime using the link below:
https://www.evri.com/track/parcel/H01SVA0053534660/details
Additionally our database doesn't show any outreach to us on your par . We have a dedicate service team you can always contact for assistance and answers.
If there’s anything else you need, just give me a shout.
Regards,
Jonathan @SexToysUK
This is NOT a UK website!
Dreadful. Despite the title and the "co.uk" web address, everything seems to be based in the USA. I feel utterly deceived that what I thought would be a quick and painless purchase and postage experience within the UK has turned into a month-long saga. I should have checked the reviews before ordering as many others have had exactly the same issues it seems. Long story short, I ordered 16th December with the hope the order would arrive for Christmas. 11th January and I've still not got it. Postage delays which they are doing their very best to say are not their issue. They are trying to disown their contract with the courier to get the item I've paid for to me by telling me it's up to me to contact DHL/Evri rather than them (DHL and Evri both agree with me that it's the responsibility of the seller to sort this out) - and also stating I should be more patient because the item has apparently arrived in the UK now... Well, "sextoys.co.uk", silly me for thinking the item was in the UK before I ordered it! How foolish of me. At this stage I don't care where it is as it's still not here. I have asked several times for a refund and they are simply ignoring that. Stay well clear - this is a deceptive business model whatever they say about "shipping from various warehouses" around the globe. There are so many excellent UK based companies like Lovehoney who are unfailingly excellent at what they do.
Updated 14th January - item still not arrived. They have stopped responding to my emails now. I've had to resort to opening a case with PayPal to try to get a refund, which they could issue me with whenever they wanted but clearly they don't want to. However they have contacted Trustpilot to request more information to make sure my review is genuine, it seems.
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
A full refund has now been issued to your PayPal account. Please allow three to five working days for the funds to be processed and appear in your account.
Please accept our sincere apologies for not meeting our usual standards of service on this occasion. This experience has highlighted an issue that we are actively addressing, and we are taking additional steps to identify and resolve the causes of lost mail.
You are a valued customer, and we appreciate the opportunity to address your concerns. Thank you for your patience and understanding.
Kind regards,
Jonathan
Their email rejects your messages
Has been weeks and no items have arrived, tried emailing but it just bounced back, not a uk store it says shipped from California, could be a scam Don’t order from these.
Update:- part of order has arrived, one down and one to go. Emails keep bouncing back says destination email system rejected your message for security or policy reasons, really bad customer support.
As to your reply evri has delivered the second shipment you made but the first has been lost since the 10 December, I have been in contact with your customer service but due to them being based in America they asked me to follow it up with evri which is not my job but also virtually impossible with evri, and as to the address royal male Deliver with no problem evri on the other hand don’t have a clue how to deliver a parcel so lucky we got the second one. Will have to try chargeback from the card if no luck in the coming week.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Hello,
I am updating the replay.
The remaining parcel that is undeliverable due to the incorrect address being entered by you has been refunded . If they figure out where to deliver it with the bad address provided you may keep it, toss it, or give it to a loved one.
Sincerely,
-Jonathan
*previous replay from me*
I have taken the time to review your enquiry thoroughly in order to provide you with a clear and comprehensive response.
Our Customer Support team has not received any correspondence from you to date. Could you please confirm the email address you have been using so that we may investigate further?
Your parcels have been delayed due to an address format that is not recognised by Royal Mail. As a result, they have been attempting to locate a street name that differs from the delivery road, and this has required additional time for clarification on each individual parcel.
We are a UK-based retailer operating within a global network of tools and supply warehouses. Where an item is unavailable in our local warehouse, it is dispatched from the nearest alternative location. Please note that all quoted delivery times are estimates and cannot be guaranteed.
Should you require any further clarification, please do not hesitate to contact us.
Kind regards,
Jonathan
They claim to be based in the UK
They claim to be based in the UK, have a customer service number from the UK, and yet ship everything from the US. Their customer service claimed that they didn't have the item in their UK warehouses, so they shipped from the US, which sounds like a scam.
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Hello, This is Jonathan, I am the site manager . We simply ship from the warehouse in our network that happens to have the inventory.
Left on doorstep
This company are pretending they’re in the U.K. but once you place your order it becomes apparent that they’re actually in the USA.
Once your order is shipped they cannot support you with delivery dates, I was away by the time my order was delivered as the lead times from America are extended so I asked if I could change the date, the basically said “no”.
The next day my order was delivered to my doorstep, it’s now going to sit there for 6 days in the rain or get stolen. I cannot believe due to the nature of the products they’re selling that they would just be left on a doorstep.
Avoid this company at all costs if you’re U.K. based.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Hello,
We were previously in contact with you via our customer service team; however, we have not received a response for some time.
We were happy to process a refund for your purchase, but unfortunately the transaction was declined by your financial institution when we attempted to do so.
We understand that you do not wish to receive a replacement package. Please let us know whether store credit would be an acceptable alternative, and we will be pleased to apply this to your account promptly.
Thank you for your patience. We look forward to hearing from you.
Kind regards,
Jonathan
Love the rose
Can't recommend the one rose enough!!! This little thing is awesome
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Thank You! We Love it TOO!
The One Solo Adventure
The One Solo Adventure. i bought is not fit for purpose, it leaks everywhere
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Hello Peter,
My Name is Jonathan and I am the site manager for sextoys.co.uk.
I believe I have your order pulled up here. I see our Service team responded to an email from you two days ago but they never received a response back. I am going to email you at that address to follow up. I will do everything I can to make you happy.
We just need clarification on which item in the bundle is leaking etc.
If you do not see an email from me momentarily please write to me at contact@sextoys.co.uk
with the order number and a description of which item is leaking, and where it leaks from, etc.
We look forward to seeing you happy.
Sincerely,
Jonathan
Site Manager
Sextoys.co.ulk
Sextoys UK, yet sending from US
It's called Sextoys UK, stating that they are from the UK, paying in pounds even, yet the products are shipped from the US, which is a huge red flag on it's own, which can get customers run into a problem with customs (depending from which country you are ordering). I had to pay more than 1/3 of customs of the product extra. In total I had to pay now about 40€ extra. The "It takes 4-9 business days" is a joke. In total it took 28 days (included weekdays though).
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Hello,
My Name is Jonathan and I am the site manager of Sextoy.co.uk. I am very concerned with your experience. Please email me at contact@sextoys.co.uk with your name and order number so that I can look into this for you.
EDITED TO ADD: Please get back to me. I even have the owner wanting to look into all of this for you.
I truly want to help.
Thank You,
Jonathan K.
Sextoys.co.UK
o5548707655 01/06/2025
From west-coast U.S.A EN ROUTE
13:29 Local time
ARRIVED AT CUSTOMS
HEATHROW, GB
15:29 Local time
CLEARED CUSTOMS
HEATHROW, GB
11 January 2025
Then delivered.
I'm pleased. Thank you.
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Oh You!
WOW! Thank you so much for this wonderful review.
We have been working really hard, and your review gave us the celebration we needed.
We really appreciate the time you took to write that.
To thank you, we have set up a coupon that gives you 15% off your next order*.
We have also set it up so your friends (if you are comfortable sharing) can use it too.
Use code thankyouDJH at check out for 15% off most regular priced items. The code is one time use per customer now thru May 9th.
Thank you again!
Your SexToys.co.uk Team
SexToys.co.uk
*some product exclusions may apply
paypal button does not work
paypal button does not work
check out with credit card did not work
called bank and cancelled credit card as a result
using up to date firefox browser, Windows PC.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sextoys.co.uk
Dear Customer,
My name is Jonathan and I am the website manager at Sextoys.co.uk.
I apologize for the issues you have had trying to place your order.
I have tested out PayPal, and the other checkout process and everything looks fine on our end.
Could you please email me at contact@sextoys.co.uk with any information you can provide about your ordering issue so that we may begin to find a solution that works for you. I would also give you a coupon code to get a discount on the order as our way of saying we appreciate your business..
If you are ever in need, we have a fully staffed support line who can step in and help when issues pop up. They can be reached via phone at +44 (808) 169-7201 or email support@sextoys.co.uk
I look forward to helping you,
Jonathan K.
Interesting product range normally only available in USA
Really interesting product range that I can't find anywhere in the UK, including some great USA brands. Overall very happy.
12. marraskuuta 2024
Oma-aloitteinen arvostelu
No customer service
I have placed an prefer today and they have taken the amount out twice I have tried to call and e mail them but nobody has responded can someone please return my e mail so I don’t get charged twice as I’m starting to think it’s a scam thanks
24. kesäkuuta 2023
Oma-aloitteinen arvostelu
Trustpilot-kokemus
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