Initially concerned at unfulfilled delivery for an in stock item, date being moved back 3 times. However, this was not their fault I believe, more a courier issue as delivery was to Northern Ireland.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Delivery was supposed to be Monday, one week on from the order date, but it never arrived. Phoned the following day, as there was no valid email address, and spoke to someone who was clearly reading... Näytä lisää
Yritys on vastannut
OMG, what an amazing company. Ordered 2 x aircon units, one for us and the other for elderly parents. Delivered as promised the next day. Had a question and cannot praise highly enough the customer... Näytä lisää
Placed an order for x2 seagate 8tb hdd. Web site said they were in stock. Very urgent order. Order accepted. Paid next day delivery. Received multiple emails saying order accepted and processed, it th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.
Yhteystiedot
Yhdysvallat
- www.serversdirect.co.uk
3,6
Keskitasoinen
467 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
fast delivery and good service
27. toukokuuta 2024
Vastaus yritykseltä Serversdirect
Thank you for your positive feedback on our fast delivery and good service! We're delighted to hear that you had a great experience with us. If you're ever in need of appliances, laptops, furniture, or bathroom essentials, be sure to check out our other brands for a wide range of products.
Best regards,
Naomi
lenovo v15 gen 4
delivery on time, product very easy to set up. slight quibble about getting Windows 10 instead of 11. Otherwise everything good.
19. toukokuuta 2024
Vastaus yritykseltä Serversdirect
Hi there,
Thank you for sharing your experience with us! We're thrilled to hear that your delivery was on time and that you found the product very easy to set up. We appreciate your feedback regarding receiving Windows 10 instead of 11, and we'll take this into consideration for future improvements.
If you're ever in need of more tech products, feel free to check out Laptops Direct for a wide range of options.
Best regards,
Naomi
Vastaus yritykseltä Serversdirect
Thank you for your wonderful feedback! We're thrilled to hear that you had a perfect and super quick delivery experience with us. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Warm regards,
Naomi
Website was very detailed displaying…
Website was very detailed displaying comprehensive product information compared to other retailers. Good service , price and fast on -time delivery. Overall excellent.
5. huhtikuuta 2024
Vastaus yritykseltä Serversdirect
Thank you for your positive feedback on our website's detailed product information, excellent service, competitive pricing, and timely delivery. We are thrilled to hear about your great experience with us at Servers Direct. If you ever need more products or services, feel free to explore Appliances Direct for a wide range of home appliances.
Best regards,
Naomi
Fantastic price
Fantastic price, really helpful and shipped quickly. What more could you want!
14. maaliskuuta 2024
Vastaus yritykseltä Serversdirect
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our prices fantastic, our service helpful, and the shipping quick. We aim to provide the best value and service to our customers. If you're in need of any other products, feel free to check out our range at Appliances Direct for more great deals.
Best regards,
Naomi
Terrible service
Terrible service. I purchased a server with a 2 TB hard drive. It arrived without the Hard Drive. They asked to me to take pictures of the partition by going to the search bar. But i have explained on 3 occassions that l do not have an OS because i have no hard drive. I have been transferred many times over the week and they keep saying theyll speak with a case person and come back in 6 hours. I have had the phone put down on my twice. Its disgusting. I still have a server l cannot use because it has no hard rive. The support is useless and do not resolve problems. They pass it on and say the same thing each time.
Having types this out 3 hours have passed and the company have repeatedly asked me if l am after an external Hard Drive which i lave repeatedly told them no its a 2TB internal Hard Drive. They have now said that it needs returning and l will have to wait 2 weeks for a replacement. The whole issue has gone on for 10 days of absolutely pointless communications. I am ow looking to buy a Hard Drive elsewhere for this machine l can not trust them to send me a refund or a new machine and l need to get a new server up and running asap. DO NOT BUY FROM THESE PEOPLE.
Im please to say that this evening l managed to purcahse a Hard Drive that will be delivered. NOT FROM THIS BUNCH. Its extra expense, but l do not have to wait for these people to get their act together. Their policy when something is missing or needs returning is ridiculous so just don't buy from them.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serversdirect
Hello IMP-UK Limited,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
I have logged this so we can continue to review this internally and use it to help us improve our service.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Everything went smoothly and arrived…
Everything went smoothly and arrived very quickly & installed.
12. helmikuuta 2024
Vastaus yritykseltä Serversdirect
Dear Customer,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that your order with Servers Direct went smoothly and that your items arrived quickly and were installed successfully. We pride ourselves on providing a seamless shopping experience from start to finish.
If you ever need any further assistance or have any other technology needs, we would be delighted to serve you again. We also recommend checking out our sister brand, Laptops Direct, for a wide range of laptops and accessories.
Thank you once again for choosing Servers Direct!
Best regards,
Ivy
Vastaus yritykseltä Serversdirect
Dear valued customer,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you found our service prompt and satisfactory.
At Servers Direct, we strive to provide our customers with the best experience possible, so it's wonderful to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out to us.
In the meantime, we would like to recommend that you check out our sister brands. Appliances Direct offers a wide range of home appliances, Laptops Direct is the go-to place for laptops, Furniture123 has a fantastic selection of furniture, and Better Bathrooms specializes in bathroom products.
Thank you again for your kind words, and we look forward to serving you again soon!
Best regards,
Ivy
Very helpful and great service
3. helmikuuta 2024
Vastaus yritykseltä Serversdirect
Hi there,
Thank you for leaving us such a positive review! We're thrilled to hear that you found our service helpful and that you had a great experience with us.
If you ever need assistance again or are looking for other products, we recommend checking out our sister brands such as Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms. They offer a wide range of products that may be of interest to you.
Thank you again for your support and we look forward to serving you in the future.
Best regards,
Ivy
Great selections and delivery
Buying a server is not something you do every day, but fining one that is in stock and to the right spec can be a nightmare - not with ServersDirect. They had what i needed and the delivery was very prompt.
29. tammikuuta 2024
Vastaus yritykseltä Serversdirect
Dear valued customer,
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a great experience with us. Our team takes pride in providing fast delivery and ensuring that your order is well packaged.
If you have any future needs or if there's anything else we can assist you with, please don't hesitate to reach out. We would also like to recommend that you visit one of our other brands, such as Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms, for a wide range of products.
Thank you once again for choosing Servers Direct. We look forward to serving you again in the future.
Best regards,
Ivy
Vastaus yritykseltä Serversdirect
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We're always here to provide top-notch service and make sure our customers are happy.
If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Ivy
Very good experience
Very good experience, friendly snd helpful customer service team
20. joulukuuta 2023
Paid for next day delivery - not received
Paid for next day delivery on an urgent customer order.
Was not delivered next day and still waiting 3 days later. Got an email asking for review before receiving goods ! Requested refund of £9.99 extra delivery fee. no response. 1
4. joulukuuta 2023
Vastaus yritykseltä Serversdirect
Good Morning Susan,
Thank you for taking the time to leave us a review; we do appreciate it.
Please accept my apologies for the issues you faced with the delivery of your item. This is certainly not the experience we expect our customers to have.
After looking into this further, our customer service team issued a refund for the delivery fee on 04/12. Please allow 3-5 working days to appear in your account.
I hope this is an acceptable resolution to your review, but if you require further support, please do not hesitate to contact us.
Kind Regards,
Dyann
Great product delivered super fast
Great product delivered super fast. No issues and great customer service
8. marraskuuta 2023
AVOID AT ALL COSTS
If I could give - 10 stars I would. Horrendous website not clear with delivery. Clearly drop shipping and do not hold stock. Was told last week I wouldn’t get my delivery for 7 days so had to cancel installer and then was told all would be delivered yesterday got less than half with the server software missing. Horrific service currently have an installer sitting doing zero trying to get sense from them on the phone costing me a fortune and to cap it all of the job is for a local Edinburgh charity that provides voluntary support to stroke and MS patients. How dare you you absolutely diabolical company shame on you absolute shame on you.
Update 10:28 am
Told the delivery might come today or tomorrow but we won’t get an email update until Monday.
Update Monday 09:16
Called today to again be told that I would be updated before 11:00 I genuinely thought I was speaking to A.I as when I explained what had happened and what was currently going on I got the same monotone as reply. I explained that when I ordered all products when shown as in stock. Now agin it is being blamed on the supplier. That’s not in stock that’s not you holding stock THAT IS DROP SHIPPING. The update will continue until this is resolved.
Update Wednesday
So the saga continues. Stil jo deliveries loads of apologies loads of we will get back to you loads of utter lies. Company is diabolical have no faith I will receive equipment for Friday another cancelled appointment and another cancellation fee to the IT engineer.
Update Monday
Was told today that I couldn’t return my products until the spoke to their suppliers. We have spent so much on cancellation fees with the installers that we no longer have the money to complete the job so wishes to return all the products for a full refund.
Spoke to the cancellation team surprise they are uk bases explained the entire saga and to two separate people as bothered told me they would put me through to the correct department. Surprise I was put through to the General customer service line that is overseas with zero regard for the chaos this has been causing
Update Tuesday
The have emailed twice this noting to over me a grand total of £70 pounds cash or £90 in vouchers to keep the equipment.
Have opens cases with trading standards in the companies registered address local council and in Edinburgh and opened a case with the ombudsman ( flexible resolution services )
These people have zero shame and through being evasive misleading having disastrous customer service and drop shipping all making the perfect storm to ruin a charity’s budget to have a new it system installed will be speaking to local and national newspaper’s later today.
Update Tuesday evening
Received emails offering me £100 and told we are aware of you intention to take us to court and we will defend any claim. That’s the point of court good sir. I advised carful listening of the recorded calls as this will show many promises and bold statement ot impending delivery’s being live tracked and promised on that far to no avail not looking forward to the next load of emails well it really loacal journalist very interested in the story and meeting Thursday lunch time to share our experience l. This is turning into a blog not a review
Update
Nothing to report no emails no calls hopefully review the call recoding that have been made and are getting as frustrated as I was I wish them all the best in this endeavour
30. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serversdirect
Good Afternoon John,
Thank you for taking the time to leave us a review; we do appreciate it.
Please accept my apologies for the issues you faced with the delivery of your order. This is certainly not the experience we expect our customers to have.
After looking into this further, I can see that the issue is now being handled by a case manager. Please keep an eye on your email for updates.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
------------------------------------------------
Good Morning John,
Thanks for updating your review.
Apologies again for the delay on your order.
I can see that our customer service team sent you a message earlier informing that you your order is out for delivery today.
Kind Regards,
Dyann
Contradictory communication
Ordered On Thursday, part order arrived on Friday afternoon, when I asked that, where's the rest, he said will come later. Monday I emailed CS at 8:30am received a reply at 11:15am. The goods have been delivered & signed !!! check with neighbours, etc. Later transpired after 20 mins on phone to Jennifer (probably not the real name) that supplier will send on Thursday ... a week later. Paid NBD delivery. My online state of order was incorrect. Surprising in this day and age they have issues keeping records up-to-date.
18. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serversdirect
Good Afternoon Hitesh,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
Further to your review, I can see that the issue is now being handled by a case manager who sent you an email today. If you can reply directly, then they can resolve your issues as a priority.
I hope this is an acceptable resolution to your review, but if you require further support, please do not hesitate to contact us.
Kind Regards,
Dyann
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