Selecta Arvostelua 

I would give no stars if that option was available. I paid £1.50 for a tea with milk from their vending machine at the A&E department at University of Durham hospital. I was provided with water with milk in - no tea. I took a photo and sent it along with proof of payment in an email with an explanation and asked if I could take products to the equivalent money from an honesty stall Selecta provide in my place of employment to save the faff on of a refund. They replied that I would have to fill in a refund form which they sent. I was initially unable to view this on my phone and told them so but then emailed them again to confirm I’d managed to fill in the form and send it off. That was a couple of weeks ago and I’m still waiting for my refund. I contacted them on the original email string asking for an update and I was again asked for proof of purchase which was already provided and told them of this. They haven’t bothered to respond. To not refund for a defective product is fraudulent.

Used a vending machine at Pinderfields Hospital, Wakefield it took 4 payments from my card a total of £5.60 for one snickers bar.

We have been using Selecta since we opened our business. I am very happy and satisfied with the service. Especially I would like to thank Ashley Phillips for his amazing work and dedication. Looking forward to work with this company for long a period of time.

Overcharged us for > 2 years vs. contract rates, a year after agreeing in writing that they had overcharged us we are still waiting for credits & cash to be returned. Horrendously bad customer service / relations which seems a common feedback here.

Avoid like the plague. Strongly urge you not to do business with this company

He llegado de viaje saco un cafe y nada ni fa cafe la maquina ni devuelve el dinero, no atienden wassap no atienden telefono a los tres dias me contestan el wassap me dicen que lo van a comprobar con la doto de la maquina que les envie y que ya me devolveran el dineronque les de mis daros y numero de cuenta nonme pidieron ni tan siquiera disculpas por la incidencia pero parte de culpa la tiene AENA por dejar que metan sus maquinas alli veonque tienen mil quejas mas las que la gente no dice por falta de riempo y la mala imagen que damos de España y de los aeropuertos gestionados por Aena

Ganz schlimmer Vertrieb in Spanien. Keine Lösungen für kleinere Firmen. Wollen mehr Maschinen aufdrücken als man benötigt. Wenn man keine Kundne möchte, soll man es sagen.

In the Nice Airport at Terminal 1, selecta coffee machine took my money but I received only hot water instead of coffee. I took some of pics of the case and I require refund.

Kaffeeautomat Lidl Brünnerstrasse
Seit 9 Tagen keine Geldannahme unterdessen auch keine Kartenzahlung möglich , ich will daher nicht wissen wie das Gerät innen aussieht

Took so many payments off me but never got anything!! Every time I attempted they took money I didn't realise until I checked over my bank statement!!!! Crazy!! Taking advantage of people in hospital waiting around for hours before being hospitalised. Disgrace.

Kaiserslautern Hbf, es gibt dort 4 Automaten in der Unterführung plus ein paar an den Bahnsteigen.

Ständig haben sie kein Wechselgeld, nehmen keine Münzen an oder sind gar völlig außer Betrieb.

Es kommt auch vor, dass sie nicht auf die Rückgabetaste reagieren und dein Geld einbehalten.

Störungshotline gibt's auch nicht mehr. Zwar ein Online-Formular, aber da kannst du nur Störungen melden und nicht dein verlorenes Geld zurück überweisen lassen! Außerdem passiert selbst seit Wochen nach einer gemeldeten Störung - nichts!

2 Sterne, weil ich einmal 3 Bifi's zum Preis von 1 bekommen haben. Die ersten beiden sind im Automaten stecken geblieben, woraufhin das Geld wieder rauskam; beim dritten Mal kamen sie alle drei auf einmal. Das ist die Firma mir aber auch schuldig, nachdem die Automaten mir schon 2x 2€ ohne Gegenleistung gefressen haben.

Edit: Selecta hat jetzt mal die Automaten am Kaiserslautern Hbf repariert/Wechselgeld nachgefüllt. Wenn die Firma ihre Automaten auch zukünftig besser in Schuss hält und auf Störungen schneller reagiert, stufe ich meine Bewertung gerne hoch!

Scam
Takes your money, fails to vend the products.
No way to contact them to arrange a refund

-10 POINTS - THIS COMPANY IS POISON! DO NOT SIGN CONTRACTS WITH THEM. The suited men behind Selecta is taking us to court as they do not feel they breached a contract after zero customer service back 2 years ago. I have given you all warning during our experience and this is how they perform and play the game to get money back. Thieves! I am willing to give you written warnings on trustpilot till the day I die! to help other companies stay well clear of them! The vendors who we have recently chosen to go with have explained to us how many customers they get from Selecta, this is due to the same experiences happening to them. There is a page set up elsewhere with other companies talking about the same experience and of court action.

I've been charged twice for a tea that wasn't in stock. Filled out all the paperwork and had no response

Paid for a cornish pastry but didn't get it. Asked for a refund, I had to fill in a refund request form. After 1 month and a half still no refund. I will call my bank and I will report that transaction as FRAUD.

Bought a bottle if water in a Travelodge vending machine for £1.65 and when i checked my statement they had charged £1.90. I know only 25p difference but if they do that to everyone…. Looks like i got off likely looking at other reviews.

This company is a joke, and whoever works with them is guilty by association!!!!
Regulators and trading standards should investigate them and put a stop to their behaviour!
I was charged for a coffee called creme brulee, only to get a cup of hot water!
The reception at the University where this happened said I have to contact the company directly.... this is what I have done, and they expect me to fill in a form with 19 questions including my credit card details to process my refund!
I told them on the phone multiple time and by email in writing verbally that this is not on and not acceptable, and I refuse such "apology" but they only keep repeating this is their only way to sort it out.
Therefore, let them now pay the consequences...
The matter will be raised at the University, and the credit card company have already been informed and all proof documented and given to them... So time for them to learn how to do business.
Any business accepting to do business with such companies should beware of their reputational risk and don't make this mistake.
Rammah

Selecta took over Express Vending which is when everything started going wrong.

Their contract terms are designed to completely screw over the customer even after years of partnership. Forget trying to cancel anything or getting them to repair anything in a timely fashion. Their ethos is entirely usurious and approach to business is appalling, yet no-one senior seems to give a damn. They just don’t care.

Selecta is a DISGRACE. Their contract terms and conditions should be challenged at every opportunity in the courts and charges disputed until they realise it is NOT the way to treat customers or to behave in business, but all indications thus far suggest they simply don’t give a damn. Perhaps Trading Standard should investigate.

Awful company. Seriously 1 star is far too generous. This company acquired Express Vending based in Hemel Hemstead who were 5 Star in every way. The management and CEO have no clue and no care about the customers. Disgusted company, disgusting service. They will not
Refund you, provide any service and care in any way. Old vending machines full of Out of Date food and drink, seriously BRING IN YOUR OWN LUNCH TO WORK

I cannot recommend the guys enough at Selecta Rugby branch! Robbie was absolutely fantastic. Friendly, honest and professional. Dean also helped me by sourcing the information of a part I needed that they don’t even fix! Both guys went above and beyond their duties! Thank you so much! I would highly recommend Selecta Rugby branch!

Tried purchasing a bottle of coke for £1.90 from a machine in Southampton university, machine number 1059518 and even though it took payment by phone, nothing vended. Called the help line and was asked if I wanted a refund. I was told I had to supply an e mail address and fill out a form to receive refund. TBH life is too short. I do though wonder how many other people can’t be bothered for £1.90 and line Selecta’s pockets with free cash?.