Screwfix Arvostelua 

I’ve had poor experiences with UK, Screwfix Birmingham, Selly Oak, customer service on two separate occasions. I placed orders with next-day delivery, expecting prompt service. However, both times I received a text the next day saying the delivery was delayed, which left me no choice but to source the items elsewhere.

On top of that, there have been several occasions when I visited a Screwfix store only to find the items I needed were out of stock. It’s frustrating, especially when you rely on them for urgent jobs.

After these experiences, I started exploring other suppliers — and I was surprised to find better prices, higher-quality products, and better stock availability elsewhere. It made me realize the importance of shopping around instead of relying on just one retailer.

Screwfix seems more focused on keeping customers happy with small in-store perks like hot drinks or doughnuts, rather than fixing the real issues with stock and delivery. People should definitely consider looking around instead of feeling tied to Screwfix out of habit.

Ordered a bath from Screwfix which I waited a week for delivery. When the plumber came to install the bath, on un rapping it saw a chip in it. I've requested a refund from Screwfix but it's left me paying the plumber twice and it's an inconvenience I can't afford.

I had an issue with my order so I called the help number...

Customer service still says "we are experiencing a high volume of calls". Last time I called them, must be at least 3 years ago, I got the same message...

Then I tried their WhatsApp service. I type in my question in some detail and their AI bot is dummer than my dog who is certainly no canine Einstein...and it feels like this messaging service is just there to act as a foil to discourage people from calling!

They did get back to me a while later on WhatsApp and were helpful so I have edited my review to reflect this.

However when you are offered the option of messaging it should be made clear you are going to be interacting with a bot not a human, and a dumb one at that.

Refurb brushcutter doesn't work for long enough
I bought this cutter over a year ago and found controls to be properly sited; harness very hard to use.
Due to this & having alternative cutters I barely used it for a year; when I eventually got a poor, but workable solution to the issues above, I tried using it & the cutter died after 15 mins, even on a full charge. Sent it back, got a cursory inspection, refused to accept it until looked at properly & tried again a few days ago. Issue was till the same, that it died (huge battery!!) after 15 mins & I'm now asking for a replacement battery. The people SF use to repair have proved to be sloppy in their checking procerdures & treat their clients like idiots.
It's a shame really; I just gave 5/5 for theircustomer service & products when shop bought, but the bad experience with the repair group gas been dire.

I purchased a 5 mt led labled Cool white, unfortunately I did not see the 4000k but put it up and it’s not Cool white next to my already Cool white in kitchen. After emailing a Ai report that it was in the middle spectrum. After numerous people dealing with me through email a total of 5 I got no where but last email they were willing to offer a “ a gesture of goodwill credit once this is resolved” what that meant after dealing with so many people I do not know! I did not reply to that email and Screwfix are gone as far as I am concerned. As I have an injury I had to pay a person to put it up and now I will have to replace it as the difference between the led strip I have Cool white are like chalk a cheese. Whether it even went to the 4000k I am not at all sure as it has that yellow tinge.

I’ve shopped at Screwfix several times now, and they consistently deliver a great customer experience. The ordering process is simple and fast, whether online or through the app. I especially appreciate the click-and-collect service—items are usually ready for pickup within minutes, which is incredibly convenient when you’re in the middle of a job

Shower died last night ,found a direct replacement on screw fix (Trinitron madid 2)was old one(new one Trinitron enrich) perfect replacement.fitted in 20 minutes,even with a 3 year olds help. Highly recommend this shower and the service from Screwfix. can't recommend the 3 year olds help though 😂, but he had fun and was the first person in the world to try the new shower.

Their website never lets me in. Server error etc. Etc. Rubbish. I end up going to B@Q

I have been to the new store in Carnforth a few times now.
Every time its been a very good experience.
This weekend they really went above and beyond to help me find the item that I needed.
I'm not a tradesman just a bungling amateur DIY'er. They were really helpful and knowledgeable people. For anyone else in my position who has worried that you will look daft without "trade knowledge" at Screwfix, worry not!
Sorry I didn't take the duty manager's name or the young lady who he was working with but my thanks and I do hope this gets passed on to the store.
Great staff Screwfix! Look after them or I'll be poaching them for my company. ( in fact I might do anyway)

Neil Robinson

Big thanks to Maddie (manager at Beverley branch). Very kind and helpful, will definitely be going back again, thank you 🙂

Called in Wrexham screwfix today, had an idea what I needed but couldn't find in catalogue. It turned out they didn't have the exact item I needed but assistant 'Chris' did all he could to combine a couple of items which would have done the exact job. He was very patient and polite as are the other assistants. Sctewfix definitely won't let you down when it comes to customer service and prices.

On the whole I have been very happy with the service I've had from Screwfix....but come on guys, PARCELFORCE !!!!!! really !!!! if you keep using parcelfoce you are going to lose a whole lot of customers.... parcelforce delivery is soooo terrible. ie, they drive past the end of your road, then you get a text saying they attempted delivery !!!! I cancelled several things today to be at home. I recieved a 'delivery attempted' text....ironically, whilst I was on the doorstep talking to a guy from DPD who was delivering a different parcel. If you don't change your delivery service I will not order again.....Sorry, but judging by the comments on here I am not alone in my anger....as I said, not strictly Screwfixes fault , but they need to change courier for something at least halfway reliable

I had a failure of a Drayton Wiser hub identified by Drayton technical support. The product was purchased from Screwfix in late December 2023 and Drayton advised that it had a 18 month warranty period and to contact Screwfix. I did so and was advised that Screwfix only provide a 1 year warranty and would not exchange the faulty item. I checked with Toolstation and they provide the full 18 month warranty. Drayton were surprised and advised they would communicate with Screwfix to persuade them to match the warranty period. Drayton also provided a replacement hardware Wiser hub as a gesture of goodwill for which I am extremely grateful.
I will not purchase any further products from Screwfix due to their unacceptable tactics regarding failure to match manufacturer’s Warranty.

Visited Saint Neots branch helped by Spencer who was extremely helpful, professional and efficient. Great service.

I just want to say the team in the Dursley store We're absolutely fantastic in providing advice. I'm not sure if his name was Pete? Working Easter holiday wasn't initially supposed to be there apparently; but he in particular provided outstanding service on that day. Above and beyond. Thank you to everyone who works at that branch with all my silly diy projects.
Big respect - "that-guy-on-the-bike"

Screwfix in the heart of Gerrard Cross is now my 'go to" supplier for all my maintenance supplies. They have everything in stock which I ever need and the staff are very friendly and knowledgable. The prices are very competitive even compared with on-line sites and parking is free.

Previously I have been very happy with Screwfix but now in dispute over parking at the Barnet branch. Currently being threatened with court action although I have already explained that I do not have a receipt so assume I would have visited to check whether an item was appropriate for my needs and clearly found it wasn't. I only go to this car park to visit Screwfix. No other reason to be there. So disappointed by Screwfix customer service who were really unhelpful. They just said if I didn't have a receipt from the day in question they couldn't help! Seems like I will no longer be a customer of this company.

Screwfix keep a solid record of their stock - saving wasted trips to the merchant. Deliveries have also been reliable and the product accurate. Not always the best value, but convenient and quick to do business with.

Ordered a fridge freezer last night
Received an email to organise delivery. When I read this it stated It was kerbside delivery and it would basically be dumped on the pavement and this is the hilarious part? I was expected to help unload and dump it on the pavement! 🤡🤡🤡 Tried to contact the delivery company this morning but the contact number given can't be phoned from my mobile so went on live chat and said what my problem was? 16 minutes later I get asked what I needed help with so I told them again and after 37 minutes with no reply I received another message saying chat complete. Phoned Screwfix to be told to press 1 to transfer to WhatsApp as they were experiencing a high volume of calls. Shambolic service and now cancelling my order

Screwfix Newmarket, Suffolk. Staff member George went the extra mile and more for me today in identifying and locating replacements for my kitchen under cupboard lights which were now outdated. He researched online and found in the store’s stock, halogen replacements. He demonstrated patience, and a genuine wish to assist me in the most polite friendly manner. Thank you.