Scotts of Stow Arvostelua 

Do not order anything for delivery!
Staff in store are very good and thats where the customer service ends. They use a logistics company called Arrow XL for larger items. All going well until towards the end of our time slot, after seeing we were the next stop on tracking, we have a phonecall - not from the drivers, from a woman who just said ‘they’ve run out of hours and will reschedule’. When asked when I would get contacted she couldn’t say.
I’ve got contacts and have close family who’ve worked in logistics… that doesn’t happen. You plan accordingly and yes you can get caught in RTC traffic or motorway traffic but few and far. Day to day logistics this should never happen. I complained to Arrow XL who tried to fob me off with geographical issues arising during delivery! Hmm I live right by the Fosseway there has never been a geographical issue with deliveries to my house.
As soon as they realised I knew what was going on I got a link to rebook immediately. Fingers crossed it arrives on the next scheduled delivery. I won’t be buying anything from Scott’s of Stow that I can’t physically walk out of the store with. Shame as they are very local to us. They need to change their delivery company. If you look Arrow XL up on Twitter or X as it’s now known it’s absolutely riddled with people having a similar customer service experience.
All recent posts.

Cheap crap. poorly packages. Arrived broken. Won't replace

I placed an order which didn't arrive, there was no communication & when I called Customer Service to enquire about it they were totally unprofessional & ignorant. After being kept waiting on the phone for 20 mins whilst the CS lady looked into the situation she then put the phone down on me. I rang back, asked for the manager who apparently wasn't there, so the CS man said he'd email them & ask them to call the next day but could not guarantee they would. I await to see!! Why do these companies think this is acceptable Customer service?

The service provided was first class and beyond what one expects!

Refund not forthcoming. Item returned for change of size 30 Dec. Chased this 30th Jan. Item expected 6th Feb. Letter received 7th Feb stating that item no longer available and refund would be in my account in 3-5 days. Chased 29th Feb and was told that nothing had been done and refund was actioned then.
Dreadful service

Dreadful service if you want a refund. Have been trying to get a refund since July 23. I tried requesting via email only to receive the same product I returned. Decided to contact them via phone. On 4 occasions i was told the refund would be processed in the next few working days. I’m still waiting and it’s now nearly Feb 24. I have added my order number in the hope that someone from this company reads this and issues my refund.

Appalling customer service. Product not as described and refuse to give refund. Not giving me my statutory rights. No reply to my emails. You cant leave review on their website. Will never shop there again.

Absolute pain in the backside. I keep receiving junk mail from them addressed to a woman who has never lived at my house. I reported this to them numerous times over email and 4 months later I’m still getting their brochures through the post.

*****DO NOT USE THIS COMPANY*****

Bought a chair through this company in November 2023 that had several parts missing.

Called numerous times with follow up emails and got nowhere.

Submitted two complaints that went largely unanswered.

I eventually received some items in the post but I already had these so complained again.

Bizarrely I received a parcel today from Scott's only to find it was a sim card and not anything to do with a chair I ordered.

We're two months down the line and I'm going round in circles. Nobody takes any responsibility.

It doesn't surprise me that this company went into liquidation last year and it's only a matter of time before they do again.

I will never buy from this company again.

Purchased Technaxx BT retro LP player . Arrived with a 2 pin European plug . Helpline suggested I cut off plug & rewire or connect the plug to a toothbrush charger ????. I demanded a new connector with a UK 3 pin plug . Arrived but connector too big to fit into LP player. After many phone calls (and emails which went unanswered) , it has been returned. Sold with wrong specifications and terrible customer service . It has taken since Oct 2023 for this to be dealt with . Not impressed and won’t be purchasing anything else from this company . So beware if you order this - it is German made and fine for use in Germany but not for UK customers .

ordered a small item and paid the full postage. Tried to track delivery after a few days but told order did not exist. Money was taken from credit card. Tried e mails and telephone calls but only auto response to mails. Now been 5 weeks hoping item will arrive but had enough and bought item from another source. Asked for refund but hold out no hope. Will have to go through credit card. How can any company survive if this is the way they conduct business? It is totally unacceptable in this day and age.

Poor customer service.
I ordered an item in their shop in Stow on the Wold and was told it could be up to six weeks to arrive. I heard nothing more so decided to phone the shop. Couldn't get through so phoned customer services. They said they could see my order was in but didn't know why we hasn't recieved it. Woukd look into it and get back to me. Never heard so phoned again. Got fobbed off. After about four more calls getting told the same asked for a refund. Chap went away and said he'd done it. Still waiting so going through the credit card company now. Get the impression their customer service us non existent.

No confirmation email, called 3 times, was told would be here in 7-10 days. 7 days pass, I call again, been told the item is now no longer available until March? No communication if I hadn’t have called I’d have never known.

My elderly mother bought a wooden table and chairs. Table lovely but chairs arrived damaged. Arranged a return (they use Evri for returns) and it’s now been over three weeks with no replacement or refund. My mother is now being fobbed off with excuse after excuse for nothing being done. Guessing complaint and refund via credit card will be the only option.
Sadly I can’t recommend this company.

I ordered a box of Christmas crackers from this company more than a week ago, and have been told today that they have been despatched only today. The customer service department say they should arrive 'within a week'from now, i.e a fortnight from when they were ordered. The delivery charge was £6.95. Surely when other companies can get things delivered in a day or two for around half of this cost Scott's of Stow should sharpen their ideas up. To add insult to injury they are being delivered by evri who I do not trust since they left a parcel in the middle of the lane and another one in someone else's porch, in both cases messaging me confidently that they had been delivered.

I would strongly advise against buying from Scotts, they are completely hopeless and unprofessional.

Please do not use this company.
My mother is elderly and does a lot of internet shopping.
The last order she placed with this company was not delivered. The company said they had left it in her blue bin. No confirmation was posted through her door and as she is elderly her carers only access the bin once a week and confirmed they saw no deliveries in the bin.
The order before that items were missing and still have not been delivered.
The cost of all the undelivered items has been taken from my mother’s account.
Emails have been sent by me to Customer Services (my mother is elderly and does not use email). No response has been received.
It is disappointing that companies like this take money from people and do not deliver items.

Went to store in Stow on Wold at the weekend. lovely store, Purchased numerous items. We live an hour and half away from store. On returning home we realised that we have been over charged on a product that was on sale. I have sent two emails to customer service email addresses had no response at all so far. My husband called the phone number & we as told he only dealt with online & we need to return to store. We asked for a phone number for the store he said there isn't one. We live miles away & we're just visiting for the day,this is not acceptable customer service at all. Can I be contacted by management to have this rectified. I will not shop with you again due to this issue.

Absolutely terrible customer service and customer treatment. Item not received and several dates missed over several months. Promised refund and not received. Company has stopped communicating with me.

My mother moved into a nursing home in November 2022. Since then I get (via mail redirection) at least one catalog from Scotts of Stow or another company a the same address.

Despite numerous times of reaching out and being told that her details were removed, I still get this junk.

This is in breach of GDPR and I am contacting their director.

Terrible company I ordered two coverless duvets I’ve received one God knows when the second one is coming of a different colour so I’ve asked for the same colour to be delivered as I’ve already received because they said they had them in stock but I still haven’t had a dispatch date this is going on and on and on do not buy from this company. I can’t recommend this company at all.