Scott Dunn Arvostelua 

We recently returned from our honeymoon in Indonesia, and we can’t say enough good things about our experience working with Jess Capello Mathews at Scott Dunn. From start to finish, Jess was an absolute joy to work with. She took the time to really understand what we were looking for, patiently guided us through different options—even as we changed our preferences a few times—and ultimately crafted an itinerary that was beyond anything we could have imagined.

Every hotel she recommended was spot-on and fit our vibe perfectly. The trip was seamless, thoughtful and perfectly crafted stat to finish. We unfortunately got some unseasonably rainy weather when we were down there and Jess was extremely communicative, checking in on us throughout! It was clear Jess genuinely cared about making our honeymoon unforgettable, and she absolutely succeeded. We felt so well taken care of, and it’s all thanks to her attention to detail and expertise.

We’re incredibly grateful and wouldn’t hesitate to recommend Jess (and Scott Dunn) to anyone planning a special trip. She deserves all the credit—and then some—for making our honeymoon truly perfect.

We had a very disappointing experience with Scott Dunn travel for a trip to Japan. I was very specific with what we wanted and expected - an itinerary that would work well for kids, seemless travel experience, adjoining rooms. This was all promised, however it felt like a bait and switch. Promised one thing and delivered another. Yes we take care of all transfers of luggage, yes we handle all aspects of tours, yes we can accommodate adjoining rooms, yes we will make those dinner reservations,…. Etc. when we arrived we discovered most of the promises were false. A highlight of experiences was provided to use but a final itinerary was only revealed a few days prior to trip leaving very limited time to discover problems and the itinerary often didn’t list what was left out. We discovered numerous problems once we were there. There were no adjoining rooms. Showed up to dinner reservations one night to discover they had never been made. Couldn’t see many of the highlights we had been sold on, as they told the tour guides to take us via public transportation yet didn’t figure in the extra time this would require or the fact that traveling with 9 (5 children) on an overcrowded subway during rush hour would be technically challenging. The final itinerary appeared to be one curated for adults. One day they scheduled stops at 9 shrines. That gets tedious even for adults much less kids! If we had known this ahead of time, we could have made modifications but the lack of transparency was appalling. There were a variety of other problems and to list all would be tedious but please consider other agencies when booking travel!

We wanted to work with an agent who would take care of everything. A good friend recommended Scott Dunn and we are so happy they did. As less experienced travelers who for this trip wanted help crafting an itinerary, they were particularly helpful to us. We really enjoyed everything they planned for us. The guides they arranged for us were excellent. Very nice people and very professional.

Ashely Hall was our contact here in the US. She was awesome! She had a call with us to determine our vision for our Norwegian vacation. She was able to provide feedback on different activities because she had been in country. Her experiences in Norway really helped make our vacation unforgettable! Our trip was exceptional organized with an easy to follow itinerary. Our local guides were knowledgeable and super friendly. They were also adaptable to any changes or additions that we requested to make. Our accommodations were first class. Our transfers were easy and flawless. I would highly recommend Scott Dunn for an unforgettable experience!

Travel agent, Caroline, got extremely rude with me and made me feel like a peasant when I wanted to lower our budget down for our Africa trip. Didn’t even want to work with me on shorten days or anything, just shut the conversation down. Extremely disappointed by this

The high level of customer service provided by Sabastian Gittany was nothing short of fantastic. He was efficient, responsive and pleasant to deal with and I would certainly engage his services again in future.

I've had 2 amazing trips with Scott Dunn in the past. Both on the pricey side but brilliantly organised, hassle-free and fantastic fun so no regrets. We have recently had to cancel a much anticipated trip at relatively short notice because of a family member in hospital. Millie was amazing and went above and beyond at a very difficult time for us. It is very rare for companies to be as brilliant when cancelling things and helping with that, as it is to be great when the bookings are coming in. Rare service levels which I think deserve a shout out. I will definitely be back. Thank you.

Brilliant trip to Mexico really well organised

Hannah has been amazing helping us with our Swedish Lappland holiday. Every aspect of the holiday had been organised super professionally and I did not have to worry about anything at all. Thank you!

We traveled with Scott Dunn to Iceland over New Year’s Eve, expecting their usual high standards of professionalism and premium service. Having booked multiple trips with them in the past, we held the company in high regard. Unfortunately, this experience was a major disappointment.

Despite paying an eye-watering sum, the itinerary was mediocre at best. When comparing costs with local suppliers, hotels, and flights, we realized we had effectively paid a 100% markup. When we questioned the pricing, Scott Dunn refused to provide a breakdown—even though the actual rates were readily available online.

Adding to our frustration, when we requested to reschedule certain activities, we were told no changes were possible. This was despite the fact that the tour operators themselves offered a 24-hour cancellation policy.

In short, we paid double the market rate for a rigid, underwhelming experience. Scott Dunn has lost our trust—never again.

This version sharpens the critique while maintaining a professional and compelling tone. Let me know if you’d like any further refinements!

We have traveled all over the world on private trips set up by Scott Dunn, including a recent family trip to Zimbabwe and South Africa. Every trip has been stellar.

Just completed our first trip ( Thailand) with Scott Dunn..what a great trip! Jess was our lead contact, she did the majority of our planning and communication. Jess did a flawless job with trip details, hotel selection, and Emma did an awesome job with dinner selection/ reservations. Jess’s and Emma’s communication prior to the trip was great, they were very responsive to emails and phone calls. We had great guides and drivers at each location. At every airport location we were met by our guide or hotel representative, and then escorted thru check in and security upon departure (. 4 airports) The guides worked hard, they were very informative and flexible during our tours and made the trip unique. The hotels Jess suggested , perfectly matched what we were looking for, they were all memorable and top notch. The food during our trip was wonderful. The tours and sites were wonderful. We cannot say enough great things about the trip and use of the ScottDunn app. We will definitely use SD for future trips!

Planning our honeymoon to Thailand was exceptional when using Scott Dunn. As a same-sex female couple, they helped ensure that any of our guides and hotels we were staying at were lgbtq friendly which was top of mind for us when planning. Our luxury travel specialist, Corey, that we were paired with was more than willing to answer our many questions and helped go back and forth with us to put together our perfect 14-day itinerary to Bangkok, Chiang Rai, Chiang Mai and Koh Yao Noi. They partner with gorgeous, luxury hotels that you can tell they have good relationships with and that therefore offer complimentary services and a few room upgrades throughout your stay. They also had an app containing our entire itinerary, flight documents, pre-departure guide, our insurance policy information, and contact information that we found super helpful during our trip! We did try and price out what the trip would have been without using their services, and felt that the additional cost of booking with them offered us great perks, peace of mind knowing we had great contacts should anything go wrong during our stay, and not having to worry about any piece of our trip because absolutely everything was taken care of. They even provided us with some surprises along the way. Highly recommend using Scott Dunn for any special vacation!

A truly personal and bespoke service. Eli worked so hard to understand our needs, likes and dislikes and put together an amazing trip

We spent 2 nights in Ayutthaya recently. Despite being such a short stay, it was planned meticulously by Lucien, who had also organised 3 previous trips for us.
The local guide showed us the usual tourist spots but in addition, brought us to a Muslim village where there were no other tourists, to a snack factory and gave us the opportunity to travel on various local modes of transport.
Scott Dunn excels in giving their clients experiences that may not be available through other tour companies.

Tarik from Scott Dunn was amazing! I gave him a basic- we have so many days and want to do these things idea and he ran with it. 48 hours later I had a brilliantly planned trip with all the details taken care of! Trying to book a South African trip with safaris without assistance was a waste of my time! One call to Scott Dunn and it was arranged and brilliant! I would highly recommend Kirkman Kamp- it was straight out of a movie set and everything I had hoped a safari would be! Victoria Falls was not even on my bucket list and I am so glad we went!!!

My recent holiday to Scotland (private car land tour) and Silverseas cruise (Northern Lights cruise from Copenhagen) was organised by travel consultants Ria and Hugo. The tour of Scotland was amazing! Beautiful hotels and a great itinerary with informative tours by our Scottish guide. The Silverseas cruise was exceptional!
I would highly recommend Scott Dunn Travel.

Scott Dunn made our trip so much more relaxing. Everything was organised and worked well. Very happy

Absolutely delighted with Scott & Dunn who organised our South African trip this sept/oct, everything from flights to accommodation was superb!! Already looking at booking with them again for our next holiday, thanks again to the staff at Scott & Dunn for a brilliant holiday, and organising flights, pick up , tours & safari, can’t wait for the next 1 !!!