Scentitlondon Arvostelua 

Am 25.02.2024 habe ich eine Bestellung aufgegeben und auch gleichzeitig bezahlt. Laut Webseite sollte die Bestellung innerhalb 10-14 Arbeitstagen verschickt werden. Nach 17 Arbeitstagen Wartezeit habe ich nichts erhalten. Auf Anfrage hieß es, dass es Lieferengpässe gebe, und es noch Zeit bräuchte. Bestellung storniert und Frist zur Rückerstattung mitgeteilt. Ich rate jedem ab hier zu bestellen. Für so ein Aufwand zahlt man sehr hohe Versandkosten, zusätzlich hat man Wartezeiten die sich ziemlich auf die Länge ziehen, da sie Produkte verkaufen die in dem Moment garnicht verfügbar sind.

Okay so this is frustrating. The review i just read which at the time of writiting this says they got their order within 3 weeks which means they ordered much later than I did.
I made a couple of pre-orders, all dua fragrances.
1) #9889 on 03rd Dec 2023
2) #9861 on 30th Nov 2023
3) #9836 on 28th Nov 2023
4) #9904 on 04th Dec 2023
I do realise that for pre-orders I need to wait 10-14 days - I think we can agree I am way past that threshold. It is currently 12th Jan 2024!

Maybe it wouldn't have been so bad if the company realised this and sent me an email to inform me on the status of my order, but no! I have had to chase them up myself twice and both times they say the stock is still in transit and that I should wait! Some of these orders are for more than one fragrance and many of which were supposed to be christmas presents.

This is so frustrating, unprofessional and bang out of order. I will not be giving my custom again which is a shame because I've heard good things about dua fragrances. If there is another site in the UK that sells dua fragrances, I will be trying that out, otherwise Scentitlondon is an absolute joke!!!

So I ordered a day before Christmas and it finally arrived yesterday. I sent an email to ask for update about my order and they did reply pronto, a good customer service. The fragrance I order for was 15/10, I am still blown away. I am sure addicted to this house.

We like the product!! Beautifully presented, well packaged. The scent wasn't quite what we expected, but it is still nice, and having 2 samples with "related" scents was a nice gesture and fun.
Delivery took about 3+ weeks!? Maybe due to Christmas? (Benefit of the doubt) and I do not like their parcel/delivery tracking service, where I would need faff with downloading an app. But that's just me.
All in all, Thanks for putting a smile on my girl's face. :)

I ordered two fragrances that were apparently sent around three weeks ago. However, according to the tracking, the parcel is still in the UK. I asked the lady from Scent it who replies to the reviews here to check with Royal Mail what has happened to the parcel. After all, it can't be that a parcel is still in the country of dispatch 20 days after being dispatched. However, she refuses and only says that parcels have already been successfully sent to Portugal and that I should be patient. I can't recommend anyone to order from Scent It, they don't care about their customers.

Excellent customer service. Polite, prompt, and professional even when I behaved somewhat tacky. Excellent delivery. I bought two dua perfumes - what I received was above my expectations. FYI: the delivery was to Germany. Prepare in this case to pay something extra to custom (in my case it was 10 euros for two perfumes). I would have paid more for what I received. Extremely satisfied. I placed my second order for two more perfumes the same day of the delivery (I reordered one of the perfumes which will not last that long, and a new one).

I ordered a perfume, Not only did it take long to arrive they had the nerve to send me three mini samplers instead. It wasn’t even worth the wait.
First and last time ordering from this company

By far the slowest dispatch time by any company. I have placed multiple orders from ScentitLondon and each time, the dispatch takes about 2 weeks. Unacceptable

Bestellung ging nie raus, obwohl man für "PayPal - Express" extra bezahlt. Rückmeldung des Support ist ein einziges hinhalten. Anscheinend ist das Bestellvolumen von einem Flakon zu viel für diesen "Shop". Scheint gerade in Bezug auf deutsche Kunden System zu haben. Das ganze wird jetzt bei mir über PayPal abgewickelt.

Perfect costumer Service ! Quick shipping from the UK. Perfect fragrance. Thank you very much 🤩😍

Fantastic customer service with quick and polite responses to queries. Very happy with my fragrance.

Had a slight issue with a promo code on first order, Scentit were so helpful about it, they then sent the order same day & I was happy with both DUA perfumes purchased. Second order all good too. Would recommend.

I ordered a DUA fragrance from ScentitLondon, and I have to say that the whole experience was very positive. There was great communication, my order arrived well before the expected delivery date, and they threw in some extra samples as well. I would absolutely buy from them again.

Guter Service meldeten sich immer wenn ich eine Meldung zu geben hatte , hat länger zwar gedauert aber das ist weniger die Schuld von dem Unternehmen eher von der Post ich bin sehr positiv überrascht und Parfüms riechen einfach spitze

Never a problem even with changing order before dispatch, lovely people, and when ordering something from dua out of stock of course it takes a while, and a lot cheaper than ordering from dua direct and paying a lot more for postage.some reviews moan about it,no patience some people,.

Brilliant company , fast delivery and great communication. I will definitely be ordering again. Thank you so much

Brilliant company, fast shipping, no issues at all, definitely use again 100%

Brilliant customer service, products and delivery. Made a mistake in order and Millicent rectified it immediately. Also very quick to respond to many other queries. Received my products within a few days and they stock dua which you can't find anywhere in the UK. Will be a loyal customer x

Super quick and a great long lasting replica of my favourite ever scent. Since d&g stopped making by I thought it would be the end, but there is little difference between it and pour Homme. I’m a repeat customer.