Great experience with buying our new car from Alex at Sandown Newbury. Alex was helpful and patient as we were between the Omoda 5 and the Chery Tigga 4. We took both cars out for a test d... Näytä lisää
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Can’t say how pleased me and my wife are with the great service we received from Adam and the Team at Sandown. Bought a JAECOO 7 what a car👍The team were very knowledgeable and could not do enough t... Näytä lisää
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We recently purchased our new car through Adam at Sandown Newbury and had a really great experience from start to finish. We had previously dealt with another dealership where the service a... Näytä lisää
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Really helpful knew there products to answer any questions needed
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Yrityksen tiedot
Yrityksen kirjoittama
Sandown Group are proud representatives of the OMODA JAECOO brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Newbury, Basingstoke and Poole.
Yhteystiedot
123 London Road, RG14 2BX, Newbury, Berkshire, Yhdistynyt kuningaskunta
- 01635924772
4,0
Hyvä
7 arvostelua
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Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Great experience
Great experience. I was well handled by Paul and Adam. Very happy with my purchase
20. syyskuuta 2026
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you for your wonderful feedback. We're delighted to hear that you had a great experience and that Paul and Adam looked after you so well throughout the process. Ensuring our customers feel supported and confident in their purchase is incredibly important to us, so it's fantastic to know you're very happy with your new car. We truly appreciate your kind words and wish you many enjoyable miles ahead!
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you for your lovely feedback!
We’re delighted to hear that you found the team at Sandown OMODA | JAECOO Newbury helpful and knowledgeable. It’s great to know they were able to answer all your questions and make your experience a positive one.
Thank you for choosing us and for taking the time to share your experience. We really appreciate it!
Great experience buying new car
Great experience with buying our new car from Alex at Sandown Newbury. Alex was helpful and patient as we were between the Omoda 5 and the Chery Tigga 4. We took both cars out for a test drive and decided upon the Omoda 5, only due to boot space.
The car arrived on time and was ready to collect the date we requested.
The car is excellent. I travel to Southampton for work and have got 58.7mph, am really pleased as my old car was 2 years old and I was getting this mileage. I didn't expect to get a good mph for a while.
Only downside really is app is not ready for the hybrid but have been assured it is in process.
Everyone at Sandown Newbury are really friendly and helpful.
We are really pleased with the car.
1. syyskuuta 2026
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you for your fantastic review! We're delighted to hear that Alex provided such a helpful and patient experience while you explored both the OMODA 5 and Chery Tiggo 4. It's great to know the test drives helped you make the right choice and that the OMODA 5 is already proving to be an excellent fit for your needs.
We're also pleased that your car arrived on time and was ready for collection as requested. Hearing that you're achieving such impressive fuel economy on your journeys to Southampton is wonderful, and it's fantastic that the car has exceeded your expectations from the outset.
Thank you as well for your feedback regarding the app. We appreciate your patience while hybrid functionality is being developed and are glad the team could keep you informed.
On behalf of Alex and everyone at Sandown Newbury, thank you for choosing us. We wish you many happy and enjoyable miles in your new OMODA 5! 🚗
Excellent experience at Sandown Newbury
We recently purchased our new car through Adam at Sandown Newbury and had a really great experience from start to finish.
We had previously dealt with another dealership where the service and communication weren’t great, so it was a huge relief to work with Adam. He was always responsive, helpful and easy to deal with, and any questions we had were answered quickly and clearly.
We also found all the staff at the Newbury dealership to be really friendly and welcoming, which made the whole experience even better.
The process felt smooth throughout, everything was explained clearly, and we felt confident in the deal from start to finish.
We’re really pleased with the car and the overall experience, and would definitely recommend Adam and the team at Sandown Newbury and we look forward to continuing to deal with the team going forward.
Thank you!
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Adam and the team at OMODA JAECOO Newbury were able to turn things around for you and provide the level of service, communication and reassurance you were looking for. It’s great to know the process felt smooth from start to finish and that everything was clearly explained, helping you feel confident throughout.
Your comments about the welcoming atmosphere and friendly team will be shared with everyone at the dealership, and Adam will be especially pleased to hear your kind words.
We’re really pleased you’re enjoying your new car and truly appreciate your recommendation. We look forward to welcoming you back and continuing to support you in the future. Thank you again for choosing Sandown OMODA JAECOO.
GreatDealership
Can’t say how pleased me and my wife are with the great service we received from Adam and the Team at Sandown.
Bought a JAECOO 7 what a car👍The team were very knowledgeable and could not do enough to make the handover and purchase a real experience for us. Well done Sandown can’t recommend you highly enough.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you so much for taking the time to leave such a fantastic review. We’re absolutely delighted to hear how pleased you and your wife are with your experience at Sandown. Adam and the team will be thrilled to know their knowledge and dedication helped make the purchase and handover of your JAECOO 7 so memorable. Enjoy your new car, and thank you again for the recommendation, it truly means a lot to us.
Think Carefully before purchasing…
I would strongly advise anyone to avoid Sandown Dealership in Newbury based on my experience purchasing a brand new Jaecoo 7 plug-in hybrid.
From the moment I arrived to collect the vehicle, the experience was unacceptable. There were people sitting inside the car at handover, which is completely unprofessional for a new vehicle collection.
More concerning, the car itself was faulty from day one. Issues included:
• Non-functioning radio system
• Missing hardware for door and seat rails
• Driver lane assist failure warnings when switching off the vehicle
• Mileage not recording by day two
• Ambient lighting not working
• Phone connectivity not functioning
• No locking wheel nuts provided
This is not what anyone should expect from a brand new “luxury” vehicle.
Due to the number and severity of faults, I formally rejected the car within days. The vehicle has been back with the dealership since day four, and over a week later I am still without a car and without a resolution.
I have now escalated this matter through Jaecoo customer services and Creation Finance under my legal rights, as the vehicle clearly breaches the Consumer Rights Act 2015.
The lack of urgency, poor communication, and failure to resolve such serious issues is extremely disappointing.
I would urge others to think very carefully before purchasing from this dealership.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. The management team will be in contact shortly. Thank you.
Excellent team and very knowledgeable…
Excellent team and very knowledgeable and helpful.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group - Sandown OMODA JAECOO Newbury
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at OMODA JAECOO Newbury.
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