Samsung Parts Arvostelua 

Samsung Parts USA. Online customer service has been atrocious and utterly unprofessional. Not to mention, other sites show my replacement as back orders or not available. They show as available and ships with 5-8 days. It still takes your order without notifying you of 1-6 week back orders and order confirmation also says nothing about back order. I find that to be deceptive practices. Customer Service just said “I do t know I didn’t build the website” and shared a phone number I could call if I “wanted to complain more. “

No issues !!!Bought a new screen for samsung A52 ...well packaged and received in time!!!

I can see why they have a 1 star rating! They are a scam operation. They took our money and never delivered our parts. After a while haggling with them we just cut our losses and moved on. No more Samsung anything for us!!!!

Placed an order January 31. As of today (2/10/2025) i have received no shipping information or updates on the product. When I have attempted to contact them via support email, it bounced back 3 times "address not found." Purchase was rerouted to an address in Gabon (.ga).

Bought part for dryer that was in stock. As soon as hit buy key, part was back ordered to two weeks out. When that past, part was then changed to no estimate from factory. Called them and cancelled order. They said it would take a few days. Reported to AMEX as fraud. Got money back.

There is no way this company will be in business in 2026. Just keep reading ⬆️ ⬇️

Ordered part over a month ago I keep sending messages to the chat cause I cannot not get any response they keep telling me the part is on back order does anyone know how I can get my refund cause they sure were quick to take my payment

Got a Samsung stove less than 2 years ago. Got error message CF2. Found out it meant the oven control board needed to be replaced. For six months been trying to get the correct part number. Samsung keeps providing part number for a fridge control board instead of the oven. Now Samsung is suggesting that I purchase a repair manual so that I can get the correct part number. When I asked why Samsung can't look up the correct part number in the repair manual? There's no response. Samsung offers to have their tech install it for $900 but I can purchase the part for $200 and install myself. Kinda feel like I am getting the proverbial runaround by Samsung huh.

Do not use Samsung Parts website products. They have terrible customer service and the agents don’t care about the customers. They lie and change the excuses on why my part did not get shipped. A Customer Service Manager lied to me my part was supposed to ship overnight they dropped the ball and without saying anything with a new ship date 6 days out. I ask about sending me another part and I would send back the first one back, without checking he said that was the last one. So I went to the ordering page and low and behold they have at least one more left. I didn’t order the part overnight again in case they give me some excuse why I couldn’t be able to return the first. I already paid at least $60 over other company price to get genuine Samsung parts with overnight shipping. Don’t believe their lies, They sucker you in to thinking everything going to be correct part and good shipping choices, but once they get your money they change things around and leave you stuck buying their parts because canceling and buying another place would put the receive date out even more. They did not contact me as soon as the problem with shipping occurred leaving me no choice but to buy their part. Buyers beware this company does not care about you once they have your money. I have in the past thought Samsung was a great brand I even own a Samsung washer, dryer and tv. But I will now tell everyone and review every website that will listen what my experience with their parts department. I learned about the problem after check shipping status. I did not receive any updates or change notice until I contacted them then amazingly I get 3 emails updating me but does not give any options of getting the part sooner…. Buy elsewhere. Also the reviews on their website looked hand picked the reviews have all 4&5 stars and you have no way of to submitting a review to this site another suspect policy and company. Tell everyone you know to stay away from Samsung products

Guys, if there is any chance that you can get the part anywhere else other than this website, go for it. Don't! Order! Here!

Can't get a response on when my item will be shipped. Seems like a scam.

Horrible company. They will put a item on back order after you order it then keep changing the dates on when more will come in. Its been 3 months and I still haven't received my parts and I paid for overnight shipping.

Ordered a part and 1 month later I haven't received the part, or any feedback whatsoever. Furthermore, I've tried repeatedly to cancel the order on the site, and I see this message each time: "Order not canceled. Please try again after sometime."

Got a wrong Samsung Refrigator water filter and Samsung don’t replace them because it is out of return window. They were in fault sending the wrong part. Was on phone for one hour sent me from one department to another and after one hour they said they can’t do anything

Ordered and paid for a Samsung TV part. One month later, still no part. Apparently it has not shipped. The support email they said to use got bounced by their mail server. Trying to contact them to either get the part, or get my money back.

Awful company. The hinge on my Samsung refrigerator broke and the door could not be opened. I ordered a replacement hinge and had it overnighted. Instead they sent me some part for a water line / ice maker and slapped a sticker on it that said it was the part I ordered (covering a sticker for the actual part number in the bag). I had to make 3 calls and 4 emails to get an RMA #.

4 weeks later, I got a refund that did not include the overnight shipping cost of $30. So to recap, they sent me the wrong part #. I had to order the part somewhere else. Then they wouldn't refund me the shipping cost.

This company is a scam and their customer service is outsourced to Encompass which is absolutely awful. If you can find the part anywhere else, do that.

I am writing this review to express my extreme dissatisfaction with the abysmal service provided by this company. My recent experience with this company has been nothing short of a nightmare.

I placed an order with reference number. To my shock and frustration, the order was unilaterally cancelled without any reasonable explanation or prior notice. This lack of communication is utterly unprofessional and unacceptable.

What adds insult to injury is the fact that, despite the cancellation, I have yet to receive a refund for the cancelled order. It is inconceivable that a company of this stature would engage in such blatant disregard for customer satisfaction and financial integrity.

I have reached out to their customer support multiple times, only to be met with unhelpful responses and empty promises. It is evident that your company lacks the basic courtesy and responsibility to rectify its mistakes promptly.

This experience has not only inconvenienced me but has also shattered my confidence in the reliability and professionalism of Samsung in general. As a consumer, I expect a certain level of transparency, communication, and accountability, all of which were sorely lacking in this transaction.

I strongly advise potential customers to think twice before engaging with this company. The way my order and subsequent refund were mishandled reflects a complete disregard for customer satisfaction and highlights serious flaws in your business processes.

I hope this review serves as a cautionary tale for others and prompts Samsung Parts EU to reevaluate its customer service policies and practices.

Too bad there isn’t a negative rating to choose from. I was charged $200 for shipping and was never notified. Initially I was billed $135.35, when reviewing my bank account I saw that $333.85 was withdrawn. When I inquired I was told that I had been charged $200 for shipping and that it was mentioned in the “disclosure” that there may be added charges if the part did not fall within normal parameters…whatever that means. I think that is ridiculous, if a charge is going to be almost twice the cost of a part, they as a business should have the common courtesy to alert the customer and give them the choice to either send or cancel the order. I could have bought a brand new Samsung 60” TV for that cost and would have if I had known what I would be charged for shipping. I was a business owner for 40 years and would never have risen to that level of dishonesty. Their business practices are shameful. Now we will wait to see if the part even shows up.

NO STARS NO PRODUCT ARRIVED
Hard to give any stars when you order a part and it never arrives (2 weeks later).
What is even more baffling is that they send you to Track Order with Shop - an app that is not from samsungparts at all. So they can't even invest in their own online ordering system.

Ordered a remote control replacement for my soundbar. It's been 3 months now and have not received anything!