SALVAGEDATA Recovery Services Arvostelua 224

My experience with Salvage Data was an awful one. I inquired about their services back in August 2025 requesting they pull the data off my old smashed phone from 2018-2019. I explained that my ex smashed my phone and it damaged the touch screen components, that I tried to replace the broken glass twice and that I do not know my PIN due to the age of the phone. I advised that the data on the phone is crucial as I have several police cases open for domestic violence and I was assured that this would be no problem. The consultant explained the process of payment and gave me the options. I told him that I didn’t want it expedited because I am taking my time for my DV cases. We also discussed how my phone is super important to my case. I sent my phone in August 2025. I did not receive an update until 12/11/2025 when a customer service representative asked me for my PIN via voicemail and one email. I called back the phone number given in my voicemail on my work break about 4 hours later and left a voicemail that I do not know my PIN and that it is a 7-8 year old phone. I never received a call back so I assumed that they were working on it. Fast forward to this week, I emailed them again asking for an update, in which the representative says “we have been trying to contact you regarding your PIN but never had contact back”. That is a complete lie. I sent in the screenshot of the call to the company that I made on 12/11/2025 and that again, I do not know my PIN. I explained that I already advised all this information back in August. The representative responded that now I need to send in paperwork that I am the owner of the phone. I told her that I was never explained this and I could have sent in the paperwork back in August when I did the consultation. The representative advises that this is a new policy that was implemented a few weeks ago, but I was never notified despite them having possession of my phone for now six months. This is just awful customer service. Not only am I being called a liar. When it comes to the contact I made back to the company, I sent in a screenshot of the phone call to this company, I still don’t have the information I need for my domestic violence case. I don’t know how to show proof that I am the owner of this phone, considering the age of it. Now they want a $500 fee upfront to unlock my phone, which again was not explained during the consultation, nor was their policy updated to me at any point or even a return phone call. I absolutely have no problem showing. I am the owner of this phone, but I would need it to go to the Apple Store to get that documentation which again I was not notified of this new policy. I did ask for my phone back because at this point this is just probably one of the most awful experiences I had with customer service to date, at which point the representative told me she’ll do a courtesy waive of my return fee. There is no courtesy for this company who takes your property and won’t give you a call back but changes the policy while they have your phone to make things very difficult for you.

Effective recovery of corrupted data with minimal downtime.

Hello,
I am writing to express my disappointment regarding a phone interaction I had with one of your representatives. I called as a prospective customer with questions about your data recovery services, but the staff member I spoke with was extremely rude, impatient, and dismissive of my concerns.
As someone who was seriously considering your company for a very important and sensitive service, this experience was surprising and discouraging. Customer service is a critical part of trust in data recovery, and unfortunately, this interaction did not reflect that.
I hope this feedback is taken seriously, as I would hate for other potential customers to have a similar experience.

I tried cheap data recovery software and ended up with corrupted, unreadable files. Total waste of time. Then I sent the drive to SalvageData. In under a week they delivered over 90% of original data, fully intact. Proof that real experts matter!

My personal external hard drive failed and I sent it to Salvagedata to get it recovered. I communicated with a representative and sent it into them for a quote. They said that I could get my data recovered, and we agreed on a price. The timeline they gave me was 5-10 weeks, which I had no problem with. After about 3 months I attempted to contact them to get an update. From this point on I tried several times to contact them with no luck. Even their website number was not working. Once I finally got a hold of them they said that my data was unrecoverable. This has been a five month process that could have easily been taken care of quickly, but their customer service and support have been horrible and very unprofessional.

They told me $300 minimum but that it can get quite costly and may cost up to $500 when I enquired about the service. I sent in my phone and they quoted me over $2,000!!! The went down to low-priority for $1,100! I of course declined to be ripped off. They then commenced to charge me $40 shipping fee to return my phone even though the misleadingly advertise, no-data, no charge and free shipping. I would call that deceptive advertising.

I arranged to send a LaCie hard drive to Salvage Data. They received the hard drive and called me to discuss the problems and explained that there were numerous sectors on the hard drive that needed repair. They quoted me three different costs for the repair. An expedited repair was going to cost about $5200, a regular time repair was going to cost about $3300 and a no-rush repair was going to cost about $1900. There was nothing on that hard drive that was worth the cheapest cost so I asked them to return the hard drive. I had to bug them to get the hard drive back and after about 2 weeks, I received the hard drive. A couple of days later, Salvage Data called me to tell me that they had sent me the wrong hard drive that they had reinstalled in my LaCie case housing! We exchanged hard drives and they returned my correct hard drive. A couple of weeks later I contacted a local computer tech guy that was recommended on NextDoor that could do hard drive data recovery. He said he would charge me $150 if he could recover the data and would not charge me if the data was unrecoverable. Long story short, the hard drive itself was not the problem. The problem was the power module board for the LaCie hard drive. The tech had me purchase a SATA external hard drive docking station and we put my hard drive in the device and all my data was available just as it had been. I have a feeling that Salvage Data didn't even try to assess my hard drive...othewise how would they not know everything was just fine? I can't but feel they were scamming me. The company may be legitimate and do well for some folks, but I would advise prospective customers to be extremely wary and to ask questions. At the worst, they are scammers, at best they are dishonest. Buyer beware.

THIS AGENCY IS INCREDIBLE!!!!!! WHEN MY DAUGHTER LOST ALL OF HER PHOTOS FOR A SCHOOL PROJECT AFTER SHOOTING PICS OF HER TRIP TO NEW ORLEANS FOR A SCHOLARSHIP AWARDED BY BELMONT UNIVERSITY - IT WAS ABSOLUTELY DEVASTATING. PHOTOS OF PEOPLE THAT HAD PASSED AWAY NEVER TO BE SEEN AGAIN. I FOUND THESE GUYS ON THUMBTACK - AFTER SHE HAD GONE TO DATA RECOVERY BUSINESSES IN NASHVILLE AND CHATTANOOGA TN. NO LUCK - I CALLED AND CHASE WORKED WITH ME!!!!!!!!!!!!!!!!!! THEY RECOVERED WHAT ALL THE OTHERS SAID WAS LOST. THEY ARE AMAZING - AND NOW SHE CAN PRESENT HER WORK TO BELMONT UNIVERSITY. I WAS AFRAID TO TRUST SENDING HER HARD DRIVE OFF BUT I AM SOOOOOOOO GLAD I DID - AFTER 4 WEEKS - 90% OF HER WORK WAS RECOVERED AND SHE GETS A NEW HARD DRIVE!!!!!!!!!!! DONT WALK RUN TO SALVAGE DATA - ABSOLUTELY THE BEST AND THIS IS GREAT RESOURCE FOR PHOTOGRAPERS, GRAPHIC DESIGNERS AND OTHERS THAT HAVE THOUSANDS OF IMAGES. THANK YOU CHASE AND SALVAGE DATA -- YOU SAVED US!

Huge thanks for recovering my old MacBook that just bricked itself during an update

One call, a couple of emails and boom, files back. Couldn’t be simpler.

I was freaking out when my RAID 5 crashed. SDR not only explained everything in plain English but somehow pulled off a full recovery. Still amazed.

Took a while but they got most of my photos off a dead external drive.

my laptop just shut down and wouldn’t reboot. mailed it to salvagedata and 2 weeks later I had my papers back. total lifesavers.

USB stick died after a power outage. not much to say, they fixed it.

So glad that I reached out to them; honestly thought our raid setup was gone. power cut and 2 drives failed back to back. this team logged in remotely and rebuilt the array from backups we didn’t even know still existed. not perfect but got our inventory running again.

I was working with an old Dell desktop, OptiPlex 9020, when the system froze during a Windows update. Tried everything, even pulling the drive and connecting it externally. Nothing. Reached out to this recovery place. It took a little explaining (I’m not super technical), but they were patient and clear. Got back a folder with most of my projects, including one I thought I lost months ago. That was a surprise.

iphone 11 pro dropped in lake during a hike. phone itself was toast but they somehow got all the photos off it. took a while tho and i had to call twice to get updates. still photos came back.

we got hit with ransomware mid-week during payroll processing. salvage date was recommended by a friend in another office. they negotiated the unlock, but also helped us recover some stuff that wasn’t even supposed to be recoverable. honestly didn’t expect that.

I had a Toshiba laptop that suddenly froze and kept looping on restart. This company (don’t remember the name, found it on a Reddit thread) took care of it. They said the hdd was degraded but still managed to pull off most of my files. Took like two weeks total. Communication was a bit slow, but overall I got what I needed.

Look, I don’t trust tech companies easily, but when my SSD disappeared from disk utility with no warning, these folks gave me a breakdown of what happened, explained the options clearly and provided all the work they did.