RussianFlora Arvostelua 217

Rettifico la mia recensione a fronte di un ottimo servizio di post vendita, in quanto sebbene siano state consegnate un numero di rose inferiori rispetto a quelle pagate e di colore differente dall'ordine, hanno all'indomani consegnato alla mia lei, una scatola di cioccolatini come e una telefonata di scuse.
Non metto 5 stelle perché ovviamente il disagio c'è stato e un filo di amarezza rimane, ma sono certo che RussianFlora voglia offrire ai propri clienti un'ottima esperienza. Quindi bravi. Mi servirò ancora di voi.

I rectify my review because RussianFlora have an excellent after-sales service, because although a number of roses were delivered that were lower than those paid and of a different color from the order, they delivered a box of chocolates the next day how is a phone call of excuses.
I do not put 5 stars, because obviously the discomfort there was and a bit of bitterness remains, but I am sure that RussianFlora wants to offer its customers a great experience. So good. I will still need you.

Ho effettuato un ordine nella giornata di ieri, 14 marzo per una consegna vicino Minsk di 11 rose. L'ordine è stato recapitato con un ottimo tempismo, ma sulla qualità non ci siamo, sulla quantità neppure e nemmeno una banlissima richiesta è stata portata a compito.
1) ordinato 11 rose a stelo lungo: consegnate 9 rose a stelo medio
2) avevo richiesto più volte, che il masso venisse composto con metà rose rosse e metà bianche, ma sono state consegnate unicamente rose rosse.
Non me le avete regalate. Le ho acquistate e in rete si possono trovare fiorai più economici.
3) indubbiamente ho commesso anch'io un errore, avendo scritto nelle note 5 rose rosse e 4 bianche, ma se ordino un bouquet di 11 rose è ovvio che non ne voglio 9! Avrei pagato 20 dollari in meno!
E' assurdo perdersi in cose così banali.

I placed an order yesterday, March 14 for a delivery near Minsk of 11 roses. The order was delivered with a good timing, but on quality we are not on the amount nor even a very trivial request was brought to task.
1) ordered 11 long-stemmed roses: 9 medium-stemmed roses delivered
2) I had requested several times, that the boulder was composed with half red and half white roses, but only red roses were delivered.
You did not give them to me. I bought them and you can find more economical florists online.
3) undoubtedly I have made a mistake myself, having written in the notes 5 red and 4 white roses, but if I order a bouquet of 11 roses it is obvious that I do not want 9! I would have paid 20 dollars less!
It is absurd to get lost in such trivial things

Ordered delivery for the 8th of march. Now after two days, no delivery, no info. Waiting nearly an hour in the chat to get the answer, that they will send a mail, when they now something.
Poor service, unacceptable. Just wasted money. Never again!

Мой опыт заказа подарка у RussianFlora был на удивление позитивным. Прямо скажу, даже не привыкла к таком высокому качеству обслуживания :-) Все было идеально: консультант помогла выбрать подарок в удобном мне темпе (т.е. потратив немало времени :-)... мой комментарий про замену одного сыра на другой был учтен, на что я даже не рассчитывала, учитывая загруженность в день 14 февраля... и время доставки тоже исполнили идеально, что было очень важно для меня... заказ я сделала всего за два дня до исполнения... получатель была довольна качеством - свежестью продуктов и красивым оформлением. Я приятно удивлена!!! Спасибо воистину замечательной компании Russian Flora. :-)

Professionali precisi e puntualissimi grazie per poter esportare in tempo reale un pensiero gentile

This is the second wonderful experience I have had with using this service. I have been very happy and satisfied both times as has the recipient of the flowers. This is a very wonderful company that provides beautiful flowers at an affordable price.

UPD
I got the delivery at 11:20 pm. Instead of ordered champagne it was sweet sparkling wine and instead of chocolate in a heart box (49,95 $ price) just 1,5 euro pack with 7 chocolates inside. Delivery in Moscow: track number 1518269107

WORST service. My boyfriend organiséd a surprise for me for St Valentin. I didn’t get his present on Feb, 14. no one called me, no apologies. Highly unprofessional!

parfais, sérieux, compétent, très bon suivis, produits de qualités

Muy buen servicio. Es una empresa eficiente, con entregas oportunas dentro de sus posibilidades. Y atenta y cordial con sus clientes. Agradezco vuestro servicio y los felicito.

Increíble , todo perfecto 👌 gracias

Perfect and very professional - Beautiful flowers
Excellent Suprise

Very happily, it was great to be able to speak to customer service personnel in English. Ordering to Chelyabinsk, RU, I know that English is a difficult second language having lived with and met many Russians!
Great customer service personnel have a really top level of English, and made sure my gift arrived on time which was very important for the recipient's Birthday! Thank you.

Excellent and smoothly executed services. They know how to value special moments with your loved ones.

My experiences with Russian Flora have been excellent. Their customer service is second to none, and they are very helpful and attentive to the needs of their customers.

I am simply amazed with the service.
It has only been an hour since I ordered the flowers and I recieved 3 different emails from 3 different representatives saying that the order is verified (I placed the order at a very inconvenient time for anyone, it was like 3AM).

The process took less than a day, approximately 10 hours from the moment I placed the order until it was delievered to the reciepent.

Thank you so much once again!

Excellent service I'm been send gift and flower in Russia several times in the pass 6 months, and all on time and flower always freshly

Excellent service reliable and they actually deliver and pull through. I was charged by two companies and wasn't refunded and they didn't deliver. RussianFlora is legit they pulled through as promised and delivered! Thank you!!

Excellent service!!! I am 100% satisfied! Next day delivery to Turkmenistan of a 3 roses bouquet. The delivery was fulfilled as requested (next day, no delay). Customer service replied immediately to all my questions and to all my emails. The roses and the bouquet were excellently made! my personal note, which was printed in a beautiful and creative way, was inside a special -for the occasion- card! Thank you for the great service and for helping us celebrate our anniversary in such a special way!

I m really glad to speak with lora .. you are so kind .. thank sfor our help and giving me special answer. I hope to see ou in next time)) best regards cansin from turkey

Very trustworthy and the turnaround time for delivery is amazing. Will keep them in mind for the future