Ruark Audio Arvostelua 

Great customer service. I have two Ruark units and my R4 which is now 15 years old recently stopped working. My initial contact with Ruark customer service team (Terry O'Brien) was very helpful. Given its age I fully expected to have to replace it but the 'repair if we can' service for a fixed price just underlined the benefit of buying quality products from well run businesses. In just a couple of weeks the fault has been fixed and the unit is now on its way back to me. These units continue to look great and produce great sound. If I'd ever thought of trying another brand this experience has shown that I need to look no further than Ruark.

How about this - a 14-year old R4i with an intermittent fault. Most firms wouldn't even think about a repair but Ruark would! Saving my superb unit from the recycling centre and the cost of a replacement, they fixed it in less than a fortnight and now it is at least as good as new.

The idea is that you send your unit to them and they ship it back for a fixed price of (in my case) £132.00.

I firstly bought a spare shipping carton from them, for the R4i, which arrived next day for £20.00.

Stupidly, I used DPD for the collection, which was expensive (£33.00) and without any tracking. However, the unit arrived at Ruark and was fixed the following week.

The loss of one star (the Ruark service was 5 star) is down to DPD's delivery. On this occasion, DPD decided they didn't need to bother me by knocking on the door but just left my R4i by the garden gate, at the mercy of the weather and passing crooks.

Apart from DPD, the entire experience was brilliant and I'm delighted to have a pristine and fully working piano black R4i in the same condition as when I bought it in 2012!

(Ref: order 26654)

My Ruark cd player on my R4 ( 9 years old) was not working and needed repair. I contacted Ruark and received a same day reply with fixed quote. Received a carton for sending it back to them with protective cushioning inside so as to keep the unit safe. Arrived to them on Tuesday and received repaired unit with report Saturday morning. Brilliant service! All my few e mail enquiries were responded to within hours and I really can’t fault their technicians nor their customer service. Unit working once again perfectly. Full marks for excellent service.

Following the apparent failure of one of their products, contacted this firm who could not have been more helpful. After a likely diagnosis was confirmed, had to wait some weeks for receipt of the necessary part but was kept up to date with progress. Dispatch of the radio and its return back to me were simple, well organised and prompt. Good service and nice people to deal with.

After 10 years of ownership, my beloved Ruark R4 mk3 developed a fault. I contacted Ruark customer services, who were confident it could be repaired and explained the process, which was very straightforward and reasonably priced (fixed price repair). I sent my R4 to them and it was back with me in 5 days, in fully working order. Amazing service.

Excellent service from start to finish.We sent our Ruark unit back to be repaired, They confirmed they had received the unit and would be in touch when they had repaired it. Under a week of receiving it they contacted us again to say it had been repaired and we received it back the following day by Courier service.

Brilliant service very professional from start to finish for the repair of my R4i unit, they even went “the extra mile” and replaced the worn on/off button.

Excellent service and so quick.
Buying a Ruark product is like joining a very special club.

My 13 year old R4 lost all sound and from my first contact with Ruark, initially with Terry in Customer Services, it was impossible to fault the service I received.
The system was repaired, serviced and tested and despatched back to me in full working order within a week. Brilliant service.
If only all other businesses were as efficient

My 15 year old R4 developed a problem with the cd player refusing to move on from 'reading disc'. It was fixed within a week and the whole experience of dealing with Ruark was excellent; they were particularly responsive and informative.

We had a sound issue with our R4 mk3. I was contacted by Terry, who reassured me they would be able to repair it. They kept me informed, were extremely helpful. It has now been returned, having been repaired and fully serviced. They team were very professional and I cannot praise them highly enough

So my R4m3 decided to eat a cd. Late that evening I messaged Ruark and by 8 am the next morning I had a reply from Terry telling me it was curable and the process to achieve this. So off it went via RMail and delivered the next day. A few days later I received a note from David saying ‘ All’s well now and the cd is fine’. Within 24 hrs I have had the unit back complete with a letter outlining the work required and It’s back
sitting on the shelf. So very well done to every one involved at Ruark and DPD for the swift delivery at this time of the year.

My Mk4 developed an issue with the cd player, after many years of perfect working. My dealing with Ruark customer care was impressive, from my first call to David to the very helpful member of staff who received my parcel, at their office.
Great communications and unit returned, in very impressive packaging, packed with care.
Great product and great service, thanks

Another failure by R1. Ruark customer service is non existent😡

Superb service. Ruark restored life into our 10 year old R2 after an unfortunate incident with a carton of milk! Excellent to deal with and wonderful to have a company these days willing to repair a treasured radio unit at a reasonable cost.
Highly recommended.

Great communication

Quite frankly, they're after sales is very questionable as I've got a relatively new unit and now incredibly faulty. No one ever communicates with you to say what they've done and when it's going to be done the returning of the unit no one says it's on its way back , until you get it a note from DPD saying it's on its way , then at the last minute having to take time off work, I will never ever ever purchase another audio unit from this firm. I would highly recommend no one else does either if becomes faulty god bless you there is zero communication and zero compassion, appalling appalling, appalling, I expected a lot better I'm just hoping they've addressed the two major problems because obviously no communication

We have had a r4 mk3 for a number of years. When it stopped working we contacted ruark for technical support. They have been amazing. Prompt, reliable and great communication. Our unit is now restored to its excellent former quality and just a repair cost ... not a replacement! Good all round result. Would recommend, without hesitation, both the product and support.

My beloved (but aging) Ruark R7 developed an intermittent fault when ejecting CDs. As it's not just a stereo, it's also a piece of furniture that adds retro character to my flat, I was loathe to replace it.

I contacted Ruark and was pleasantly surprised that they could fix it for at a reasonable cost. Terry and David were helpful, proactive, clear and personable throughout. I felt confident my unit would be looked after.

After arranging a courier to deliver it to Ruark, it took just a week for the company to fix it. The stereo was returned to me carefully and thoughtfully packaged and with a letter explaining what they had done to fix the issue. Not only had the issue I reported been fixed, but their technicians had also identified and fixed another fault I had not picked up on.

Some of the best customer service I can recall receiving. Thank you Ruark for your eschewing today's throwaway culture and being commitment to ensuring a long lifespan for your products - you've made a life-long customer.

It is almost unheard of in modern times to get the level of exceptional service and customer care that Ruark provides.

My Ruark R1 Mk2 radio, purchased in 2013, was not working properly. On the off-chance, I contacted Ruark to see if the problem (low volume) could be fixed. Within hours, Ruark confirmed that an out of warranty repair was possible for a fixed cost of just £84 (including return postage). Bear in mind the current R1 model is £239 and to my eyes not such a pleasant design this was worth a punt.

Ruark fixed my radio and returned it to me within 4 working days. AMAZING. The sound must have been failing over time because the repaired R1 sounded better than ever.

Thank you Ruark.