RRG Group Arvostelua 440

I really regret buying a car from these guys.
I bought a Kia from RRG Bury for my wife who had previously had a good experience from them. We weren’t ripped off as such, but things I expected to happen as there’s so much competition in this industry was lacking.
Firstly they gave less for an immaculate trade in than ‘We buy any car’ had offered, when it’s a given these days that dealers use these to base a trade in on. The salesman promised they would match, but if not he would explain why. He never did and quickly moved on.
Secondly we had to pick the car up from their service department which is over the road. The service department pressured us to purchase a service plan, which we decided to leave for now after already spending a lot to get the car in the first place. We bought the car in January and at the start of July I received a phone call to book the car in for service. I was staggered they wanted nearly £300 for a ‘Kia’ for its third service. I genuinely thought the car was good for 12 months and regretted even more buying this car. I contacted the sales guy to explain why this was the case and whether he could do something about it. He never got back to me.
The last issue is one of the tyres needs replacing very soon. My wife works in the emergency department of our local hospital which is only 2 miles away. I don’t think she’s gone any where near 1000 miles and already a tyre has a low tread.
Apologies for rambling and I will conclude that RRG Bury no longer values customers or customer care and satisfaction (remember during covid when everyone banged pans on their doorstep for all the professionals working through the pandemic, well my wife was one of the hard workers who got us through it all and gave second to none care. RRG needs to remember what care truly is.)
I truly regret buying this car from them. I would strongly advise looking elsewhere and pray that your experience doesn’t leave you with the bitter taste this one has left us with.
Shame on you Daniel.
Lastly the Kia Stonic is a very annoying car which constantly beeps at you. Yes it’s a safety feature but it should be simple to switch them all off if you don’t want you car to rule your journey. Watch out for a fuller review of the Stonic which been dropped from the range, strangely for some reason???

Well, the person I was talking to was just great. I think we had a great chat and it was fun for us both. As well as business that is.

Can't thank Louise Chadwick and the service team at RRG Salford enough for their professionalism and, let's face it, generosity, when I sent my trusty old RAV 4 in for 'repair', thinking electrics had gone wrong as I couldn't open the boot, amongst other things. Turns out that, despite owning it for years, I had inadvertently locked it by pressing the wrong buttons. They repaired an actual fault, cleaned the car, tutored me re the controls, and only charged for the part. I always get good service from RRG, Salford or Bolton, but this was above and beyond.

Ifzal at RRG Oldham went beyond to be very helpful and assisted me every step of the way in purchasing my new (to me) Kia. He was very professional in ensuring I understood all the paperwork and requirements. He then brought the car to me for a test drive due to my work commitments and also delivered the car to my work place when purchased. Would highly recommend RRG Oldham and especially Ifzal. Thanks you

I thought using a main dealer would be advantageous and they wouldn't do anything underhanded. How wrong was I.

As soon I drove off I noticed the car didn't sound right. The exhaust was broken. They did replace it however.

I then found out that the car we had paid 13500 had a bad paint respray so contacted the after sales team namely Lee who took pictures and sent them to John the General Manager. Hes a hard man to track down. Eventually last Friday he came over to the service centre to have a look. Firstly he was dismissive of the issue, he was rude, arrogant and quite frankly didn't give a damn. He told me to complain to his Manager but wouldn't advise who that was and told me to go online to find out. Wow what a piece of work he is. He even had the gaul to say to me what do you want me to do about it and all cars have some scratches. This isn't a scratch at all it's a bad paint job that needs to be redone. He even told me that if I.go over to the used cars in the forecourt I will find something wrong with all of them. However this isn't relayed to the customers it's covered up. Shocking behaviour for a main dealer. DONT use them they are a joke. Worst experience ever had buying a car from these people. I will stick with HPL next time at least they are courteous and if you have an issue resolve it promptly not like John who doesn't give a damn. Avoid like the plague.

The service centre staff however are lovely, courteous and considerate.

Great service from Lee at RRG group. Went above and beyond to ensure that the work was done efficiently to maintain my older lexus vehicle.
The technician was great. Came out in the car with me to identify the problem and seems to have gotten to the bottom of it in one visit.

Fantastic Peugeot member of staff Ifzal Ashraf, real gentleman + honest guy with great knowledge

I bought my Toyota corolla in 2022 Toyota corolla since August 2022,from rrg salford Quays (Manchester) and service plan.
Even they are not doing services as written in the service plan and now these days I have issue with my car. Which they doung claim I did put wrong fuel in my car's tank but I have receipt and cctv video aswell. It was a right fuel in it always 100%. Especially as they said last time fuel fill in my car's tank. They are trying to break the warranty by wrongly and forcefully imposing on me with Totally wrong, manipulates and fake reports. They want now from me 611 pounds for plugs ,drainage system and pipes. And hybrid battery comes on low life nearly at 30% to 40% may possibly needs to be change as they said in fake and false reports. Which should be an other 3000 £ pounds i have to be pay aswell. Because my car's hybrid battery now out of warranty because of using wrong fuel which i didn't And most funny thing is i did drive and keep start engine nearly 5 hours after that last 15.01 £ wrong refill in my car's tank as they doing claim. Which is never be possible technically with the wrong fuel present in my car's tank.

It's all about ripping off innocent people and scams them. They even not provide me any curtesy car. And I am suffering with no work and routine schools drop off & pick up of my kids. And i have disable anunt with dialysis conditions 4 times a week who needs to be drop off and pick up from the hospital regularly every 2nd day.

You will never find any complain email address anywhere on website on their documents or any booklets.
Only one form online with fill in details and 1500 words. And you still have to be communicate with those bottom line employees those are all already been involved in the trouble. So how it can be possible you will be contacting a right offical or person and how it can be possible your's complain will be resolving or sorting with honestly. Impossible!

You can't contact management and ceo or higher directly about what under their employees doing with customers, or it might be possible then it all happens with their totally support and concerns involves in it.
Because these all issues doing questions towards whole management and whole system they have in Toyota.
Thanks

Went to rrg Stockport (Toyota) to look into buying new Aygo x and although didn't manage to get a deal would like to thank Rhys Grover for his efforts maybe next time 👍

I’ve been a customer at RRG Bury Toyota for about 7 years now and can honestly say that they’ve always been A1! In fact I bought my first car around the time of my birthday and the salesman bought me a bouquet of flowers and threw in a few little extras for me. Since then I have purchased 2 more cars with Lewis and he’s a ⭐️! Today I’ve been in for my current cars 2nd service. All of the staff are so lovely and can’t do enough for you.

I recently bought a used car in RRG Bolton. Brilliant and friendly from Scott.He was very knowledgable and helpful in every way. The service we received has been excellent. The price was very competitive. Reliable car. I would certainly recommend. And Scott Thanks again

Always a warm welcome at RRG. The staff are also very helpful and and knowledgeable about the products they sell. Abbie was particularly helpful about resolving the problem with my Auris, when one of the sensors had become detached at the back.
Thankyou all for your dedication and care
Pat Griffiths

Extremely Disappointing Experience – Lost a Customer for Good

Had a very unpleasant experience with a salesman who was not only rude and demeaning but completely lacked basic customer service skills. I was genuinely interested in purchasing a vehicle but was put off by the arrogant attitude I encountered.

I asked to try my child’s car seat in the vehicle—a standard and reasonable request for any family considering a car—and was flatly refused out of concern that it might “scratch” the 2023 model in the showroom. Instead, I was patronisingly offered the chance to try it in a 2021 model, with the warning that if it scratched the car, it would be considered bought. This kind of assumption that I couldn’t afford the vehicle was insulting and completely uncalled for.

In stark contrast, I had an appointment at the BYD Stockport showroom, where they welcomed me, my family, and our car seat for a proper one-hour test drive—with no such narrow-minded or patronising behaviour. They demonstrated what real customer service looks like, clearly aiming to meet customer needs.

I’m now happily buying a BYD Seal U DMI, thanks to their respectful, family-friendly service. I sincerely hope your showroom cars remain unscratched forever—since that seems to be your priority over actual sales.

I recently bought a used car from RRG Toyota and was told there were no advisories, and that the bodywork would be completed before collection. Guess what? The car came with multiple advisories they failed to address, despite a voicemail assuring me there were none. On top of that, it had numerous scratches and two dents, even though we had agreed via email that these would be fixed.

I’m genuinely shocked that Toyota allows them to represent their brand. I’ve already escalated this, but as a new customer, it’s incredibly disappointing to be treated with such disregard.

Great service provided, treated with respect for the entirety of our interaction.

Bought a vehicle over 12 months ago and it has been superb. The Sales service was very good and I am contacted to notify me of services and MOTs due.

I recently serviced my vehicle at Toyota Denton RRG Group on 20th March and left feeling uneasy about the level of care provided. Upon collecting my car, I noticed that my own screen wash had been used without any prior communication. While the cost of screen wash is minimal but it raised serious concerns about whether other aspects of the service—such as the engine oil and filter changes—were carried out correctly, especially since they couldn’t even use their own screen wash.

When I raised this with customer relations, I received a generic response followed by a call from Colin at Denton. His apology felt insincere, and the call seemed more focused on a survey response than addressing my concerns. He mentioned updating the manager, but no meaningful resolution was offered.

Later, I received an email claiming that Steve, the Aftersales Manager, had called me to offer an inspection—which never happened. This lack of follow-through only deepened my distrust. If they can’t be transparent about something as simple as screen wash, how can I trust their work on critical components like engine oil?

Ultimately, there was no genuine effort to retain me as a customer. It’s a shame, as they’re conveniently located, but I won’t be returning. Poor communication, lack of accountability, and unanswered doubts about the service have left me with no confidence in their work.

Avoid RRG at all costs as they do not care about their customers at all. Some of the staff are just plain rude too which is not expected when purchasing such a high cost item. We ended up buying a brand new car from a different local dealer who were amazing from start to finish. I would not even consider buying from RRG in future as this is not the first time I have had a bad experience with them.

Had to update my review as they have decided to reply to my previous one as if everything was fine and sorted. Just for avoidance of doubt, they have carried the works without authorisation and practically risked my entire extended warranty for no reason. Also the "Ramp agreed with this" wasn't down to them but me contacting RAMP and they agreeing as long as the damn diagnostic was sent to them to begin with. They kept my car for several weeks with no compensation on petrol, without a car several days (had to borrow someone's vehicle when possible). Best part is that originally I got a car for a few days as a courtesy, but it was later taken away from me because "I shouldn't have had it in the first place". Bear in mind they weren't even able to identify what was the original cause of the issue, so unsure what this non entitlement of a courtesy vehicle was based on. In the end, for the entire issue, they acted like it was a gift from them to give me a brand new cable (they damaged my old one regardless when testing it).
On the same day I finally collected the car, drove to a dealership and sold it straight away and it was one of the best experiences ever to finally be free of RRGs and Mazda's issues. I simply couldn't trust they have repaired the vehicle to a good standard, the same way they managed to screw up a recall on my vehicle and damage the whole thing in the first place.
Unsurprising, see a lot of review for RRG Stockport based on similar issues and complete lack of ownership for their own created problems. Also the tactic of "contact Mazda if you have an issue" is their way of saying they don't want to deal with you, and no one will reply to you from Mazda UK's end anyway.
Avoid like the absolute plague, even more if you have an EV as these folks have no clue whatsoever

Only one star as I can’t award zero…

Went in today (to RRG Skoda Bolton) to get a first MOT on my less than three year old/still under warranty Kodiaq Sportline. Asked for wiper blades to be replaced pre-MOT to ensure a clean no-advisory sweep on a premium SUV that still looks and feels new. Was told it has “passed MOT”, but checking Gov. uk shows a failed MOT issued for wiper blades not adequately clearing windscreen, followed by an immediate no-advisory pass. Pointed out that I couldn’t believe what I’d read and asked how that could have possibly occured. This was followed by the worst customer service I’ve ever experienced from service advisor “John”, who showed no empathy whatsoever and didn’t see any issue with what I’ve accurately reported above.

Would strongly advise going elsewhere if you value the MOT integrity/history of your vehicle.

Have escalated to Volkswagen Group UK and Matthew Bowden at Skoda.