RRG Group Arvostelua 440

Purchased a used C-HR and was very pleased with the sales team. That's where the good part finishes. After sales service is shocking, no response to emails, not returning telephone calls. Over a span of three weeks I've tried to get a problem resolved without success. Avoid.

What made our experience great was the no rush attitude when making a purchase,the knowledge that Phil Jones had with the vehicle on site was exceptional and with giving us with other options

We've just picked up our new to us Kodiaq from RRG Bolton and are more than satisfied with the service they've supplied.

I made an initial enquiry by email late on a Sunday afternoon and within minutes I received a reply answering my question from Lukas. He then followed up shortly afterwards with a video review of the car I was interested in and we arranged for me to view and test drive the car the following day.

We ended up opting for a different car due to personal preference and Lukas was very accommodating answering all of our questions and showing us around the car before taking a test drive.

He promptly replied to all of my further queries about putting my plate on retention, how to arrange road tax etc.

On collection day he let me thoroughly inspect the car and answered any remaining questions before finalising the deal. He demonstrated all of the controls and key settings before we drove off.

Being a two hour drive from the dealership, we most likely won't purchase from them again, but I don't hesitate to thoroughly recommend Lukas and the dealership to others looking to purchase

So happy with service I received from Lisa at RRG Bolton.
She was kind ,polite and full of knowledge.
There was no pressure and after making my decision Lisa kept me updated at every step.
Very happy customer.

Skoda Kodiaq 1.5 TSI SE L 5Dr bought from RRG Skoda Rochdale in Feb 2019. This car has a full-service history carried out at RRG Skoda Rochdale. The last MOT and full service was done on 19/11/2025 at a cost of £438.85, mileage recorded as 9232.

On 23/12/2025, the car broke down, suspected clutch problem, and was delivered to Skoda Rochdale on the back of a breakdown truck. As a result, Skoda Rochdale supposedly conducted a full investigation and ran diagnostic checks including test drives. (Yet no mileage difference shown on report.) Cost £120.00 plus a further £25 taxi cost to pick the car up as insufficient staff to deliver it back – despite my offering to pay … No fault found. Advised that we did not drive it enough.

On 18/03/2026, the exact same breakdown happened, this time at a busy junction, causing traffic chaos and putting me and my family in a very dangerous position. No longer trusting Skoda Rochdale, I had the breakdown company deliver the car to Skoda Bolton who, within half an hour of receiving it, identified the possible faults: slave cylinder/master cylinder/gearbox. Informed of a possible £3,000 bill, depending on their findings.

I have today spoken to Skoda head office, who directed my complaint back to Skoda Rochdale. A woman named Helen, who was clearly very practised in deflecting complaints, told me that there was nothing wrong with the car the first time round, despite it having been delivered to them on the back of a breakdown truck, and that I was being very unfair to blame their technicians for not discovering the fault.

Helen was dismissive and condescending throughout our conversation – and she barely took a breath in an effort to mask a genuine complaint.

After reading numerous similar negative Trustpilot reviews, it is clear that Skoda vehicles have a problem – not only with their clutch/gearboxes but also the attitude of their staff.

The only positive thing to come out of this debacle is that my next new car will NOT be a Skoda.

All the team provided a first class service with help to guide me to the right model and then very helpful with the handover

Everything was smooth from start to finish never felt pressured into buying the car, really easy buying process and handover was super easy too. I would definitely recommend this garage

We have just picked up our 2nd Kodiaq from RRG Skoda in Bolton. Fantastic service from Mark, Chris and Francesca from start to finish. Jon (Head of Service) has looked after us extremely well with our previous vehicle and we will certainly be bringing the new one in for service as well.

Lucas at RRG Bolton was very professional and friendly as well, he listened to what we were looking for and sorted out a great deal on our new car. We were kept informed throughout and the whole process ran smoothly. We're very happy with our new car.

Just purchased another Skoda from RRG Bolton and delt with the same salesman as last time Kristijan Bradicic was as always very helpful and knowledgeable on the Skoda product, RRG are a great company to deal with this is the third Skoda I've purchased from them, I purchased another one last year from Lookers Skoda at Stockport a totally different experience which I didn't enjoy and would never use Lookers again,

This is not my first car from RRG nor is it my nearest dealer. Once again RRG and Lucy delivered a buying experience as it should be from start to finish.

Phil, the salesman is very friendly, supportive and knowledgeable, and the showroom has a good atmosphere too. He helped me and my wife with test drives and with choosing the best car and best additional products for our needs. On our car handover appointment, he again helped us with everything, from sorting the remaining paperwork to showing the car details and important product and contact details. He was very flexible and quick in problem solving, which is also a big positive. We now have a nice Skoda Kamiq! Thank you again, would definitely recommend Phil and RRG Skoda Bolton!

RRG Bolton were absolutely brilliant and helpful. Lukas, in the team was brilliant throughout the process and the support and courtesy from the whole team was exemplary! Thank you!

From our initial enquiry to the handover of our new vehicle Lukas from RRG Skoda Bolton was competent, friendly and totally professional. I had a query when he wasn’t there and the team answered it immediately. We found just what we wanted at a good price. Would definitely recommend RRG Skoda Bolton..

When I first went in I was met by the salesman Kris, he was really helpful and knowledgeable about the car I was looking for. Kris explained everything in layman’s terms. If I asked a question Kris could answer it. For the first time in a long time buying a car from Kris and Skoda was an enjoyable experience, I will use them again and would recommend anyone to use this dealership, they have a great range of vehicles to look at and to be able to make up your mind on what model of Skoda you want and more importantly need.

Was made welcome when i ordered my new skoda karoq this was my second karoq. Phil kept me informored of the progress of manufacture of car. Phil meet me when i collected my new car, he was
freindley and knowlagable about the car. Fran the Manager came and introduced herself saying any issues dont hesitate to ask. My car was absulutely spot on.

I recently purchased a car and agreed to put down a £500 deposit. However, without my agreement, Phil processed the deposit as £1,000 instead of the £500 we had clearly discussed.

After the handover of the vehicle, he then began calling me every day asking for an additional £500, which was never agreed to at any point during the sale. This was both stressful and unprofessional.

A deposit amount should never be changed without the customer’s clear consent, and repeatedly calling to request extra money after the deal has been completed is not acceptable.

Overall, this experience left me feeling pressured and disappointed. I would advise future customers to ensure all amounts are clearly documented and confirmed in writing before proceeding.

Lisa was great no issues and nothing to much. Great service

After some unfortunate luck and being treated badly by another dealership, my experience with RRG Bolton was a breath of fresh air. Lukas was very straightforward to deal with, called me back and sent things through exactly when he said he would, and didn't give me the hard sell on anything. Would fully recommend.

Top quality team very friendly time to listen and explain everything to you no pressure selling after care 100% .thanks for all your help