Roomzzz Aparthotel Arvostelua 

Don't stay here, they don't care about their customers at all. I was supposed to go to the UK at the beginning of the year to study, unfortunately I couldn't go due to the pandemic. Covid numbers were high and flights were cancelled. I have reached out to them several times to ask for a refund, I have spoken to so many people and all of them were incredibly rude, impolite and inflexible. I couldn't get any of my money back. Do yourself a favor and stay away from them.

ROOMZZZ YORK

We booked up for a 2 night stay after this had been recommended to us as being really fabulous, staff on arrival were great and the location is good too, ( we were aware of the works along Terry Avenue for the flood defences) however what really grinds my gears with anywhere is when I’ve paid really good money and then find the accommodation itself is not up to the cleanliness standards one would expect for the high price paid, we paid for an upgrade to have a balcony and paid another upgrade for a river view too, however the balcony view was mainly trees and the balcony itself was filthy ( we’d wished we’d just booked a room with one of the glass verandas as they looked much nicer) but the sticking point was all the cobwebs in the main living area lighting, boy the spiders having a fantastic party inside of that!, we also had to complain twice at reception, firstly for the complimentary toiletries (attached to the walls) some of the bottles were empty, secondly the housekeeping decided that when they cleaned (I use the term very loosely) our room, they’d whip away some of our towels (despite the fact we’d hung them up to dry and hadn’t requested clean ones) so again we had to go to reception to ask for more towels, the rug definitely hadn’t seen a Hoover and where there was loose hair from myself upstairs and off my hairbrush downstairs had certainly not been hoovered up as that was there from night one, we’d say at best they cleaned the sink and made our bed and that was it.
All in all to pay well over £400 for 2 nights and arrive to a dirty balcony with a very poor view and for the housekeeping staff not to take their roles seriously, for us was a huge let down, having worked in hospitality myself in previous years, I’m aware of how housekeeping works and management in charge of them who should also be checking their standards of work before guests arrive, this would help to avoid reviews such as mine from happening.
We’ve stayed at lesser priced places of big named chains in York and had way cleaner rooms, where the staff go above and beyond their job role.
So, in essence Roomzzz, you need to either sack your housekeeping staff and start again or send them on a huge training course to learn the art of cleaning, (I’m sure Mrs Hinch would oblige )
Feeling financially robbed, never again

We had to change a booking due to an event being cancelled because of Covid, and Jennie from the reservations team was brilliant with helping us change the date of our stay.

Stayed in a Smart Studio. The promotion I booked in with allowed early check-in and a little hamper full of goodies with I was very pleased with. Room was a good size, you can screen share from your phone to the tv which is great but a little fiddly to set up. clean plates and cutlery provided. Pots and Pans also which we didnt use. Microwave ant stove also there. Just great as you don't have to eat out constantly or order in. Would 100% stay again

Spacious, clean and tidy. Big bathroom and plenty of space for lounging. The staff were lovely and the complimentary breakfast is a nice perk - a hot chocolate and a Danish pastry is a great start to a day of exploring. Wouldn't hesitate to return!

Came here with my family and all i can say is that it is by far the best hotel i have stayed in. Staff go the extra mile to make your stay better and the rooms have everything one can need. Location is perfect. Can see the canal fron your window. Would choose roommmzz everyday of the week by far!

We just absolutely loved our stay. The staff were great and check in was quick. The room was amazing and spotless and the bed was just so comfortable. The kitchen and the extra space is just
so welcome for any family. Loved the White Company shower gels and the eco friendly LARGE bottles that means less plastic waste in the world. Breakfast is complimentary and we ate in the lounge. Free wifi and all day coffee. We will definitely be back to try another Roomzzz location.

Absolutely loved my stay with the family at Roomzzz Aparthotel - the service was five-star. Large, comfy, spacious apartments and loved the free breakfast. We will be back!

The floor near the kitchen area is dirty.

Welcoming staff, friendly and helpful. We stayed in the penthouse suite and it was both comfortable and luxurious. Attention to detail was great - from the layout and amenities supplied with the room, to feeling "covid secure". Myself and my partner felt roomzzz went above and beyond in the covid secure department.

Highly recommended.

Stayed at Roomzzz York recently for a long wknd away, what an amazing place! Reception hosts were warm and welcoming, our apartment was clean, fully equipped with a kitchen and very spacious. Will give Roomzzz Newcastle a try next!

Excellent team and so comfortable. One of the best places I have stayed around the world. I cannot truly rate it high enough

Excellent, lovely and clean ,cosy rooms you can cook a bite to eat in and chill out

Staff wasn't consistent in terms of implementing safe covid quarantine protocols. Although I received a one page handout on covid quarantine guidance before arriving, staff were frustrating to work with at times while i was quarantining, at some points arguing with me as to when my last day in quarantine was ('come get your own breakfast now that your quarantine is done'... it wasn't done yet).

Pros:
- Although microwave was not functioning when I arrived, staff was willing to replace it while i waited down the hall in protective gear (as opposed to initially asking me to wait until quarantine was over for anyone to enter my room).
- One front desk staff member was super supportive and helpful (the male with longer hair - Matt?), whereas the other was awful and argumentative (the female - Petra).
- View from window was nice.

Cons:
- items were left in fridge from previous guest when I arrived. Apparently my room had been covid sanitized and had stickers throughout to suggest this, but obviously this was not the case given the items left in the fridge and the state of the floors in the room. Matt from front desk arrived immediately and removed items and sprayed disinfectant, and apologized.
- No towels. Bring your own.
- Leave garbage in room during your quarantine, despite one page handout saying someone would remove if I left it outside the room and called down. I did this and the front desk said they would take care of it but 12 hours later garbage was still sitting outside the room. 24 hours later still sitting outside the room.
- Nobody would knock to let me know they left something outside the room (e.g. breakfast). I would find it hours later when I happened to open the door (how is me having to open the door randomly to check if my items were there quarantine safe???)
- Bed was excruciatingly firm - could not sleep for days. Front desk did not have a feasible solution for me.
- No elevator from parking lot to front lobby. Had to carry 20kg luggage up 25 stairs on my own and fell down twice.

In the end, I checked out on day 16 of what was meant to be a 30 day stay. I was happy to leave.

Location is good, the rooms were clean and comfortable and the kitchenette contained all the essentials to prepare your own meals.
Staff were exceptionally friendly and dealt with any problems/requests with a smile but more importantly with prompt action - you don't always get the two together! My interactions with the staff really elevated my stay at Roomzzz York beyond a "typical" business travel stay.

Overall the hotel looked good and was located in a nice place however the rating drops when i was not told when booking i will be getting a disability room and when i turned up i was issued with one and then when i requested a different room no one got back to me to change my room. So i was in the disability room for 3 months!

Nice rooms, everything bang on to be fair

If the staff hadn’t been so helpful it would have been 1 star. Having stayed in roomzzz before elsewhere I was expecting the stylish/luxurious etc as advertised. It wasn’t, they don’t seem to have a standard across the bored which is a shame because it really is going to put me off future bookings as I won’t be able to say what quality we will be getting. Dated, run down, kitchen units all discoloured, bathroom all marked, tile grout BLACK, TV tiny and OLD. Just not the modern sleek stay I am used to from
Roomzzz. Could literaly hear ever single thing from our floor above and below. Felt less hip home from home more budget hostel. Whole place was shabby.