Roomzzz Aparthotel Arvostelua 

We checked in eventually after the Manager finished speaking with her colleague not even a hello or sorry for the wait, I just finished up having stomach surgery and am walking with an aid so to ignore us and leave us there for a good 5 minutes while gossiping was rude and not off to a great start.
We noticed how warm it was in reception and when we checked into our room which for some reason they decided to allocate us on the third floor with access to the room by steps, no lift directly to the room.
Not great when you’re disabled and prior to booking asked for a room with easy access.
When we got to the room it was 23.3 degrees, it said on the monitor no room will go above 22 degrees. We called reception no answer, my husband went downstairs, at this point I nearly fainted and one of the team said they could provide us with an extra fan. I asked the young employee with brought the extra fan to the room if the air conditioning was broken to which he said yes it may be a while before it fixed but no apology. When I did manage to speak to the manager she informed me it would take an hour to fix and that no room was above the temperature of 22 degrees, even thou ours was. We moved rooms and sadly this second room was even hotter 25 degrees, I explained to the manager in person as we couldn’t go through by phone, and the room was too hot to stay in that after my surgery it’s dangerous for me to get overheated as I could end up back in hospital.
When I say there was no compassion, understanding or duty of care, or concern for my welfare, is quite frankly an understatement.
Her words to my husband were well we have to work in this heat so it’s no different, at this point I lost my cool and shown her my fresh surgery bandages and informed her this is making me ill, and that I don’t walk with an aid for giggles.
Then and only then did she agree to refund us but by doing so tutted and said we don’t normally do this.
I snapped at her and informed her that she needed compassion and was leading her team in the most unprofessional manner.
As a manager you should always lead the team by example.
Only example she set was how not to manage.
Disgusting behaviour on her part and while grateful to of received our refund words were unnecessary and not acceptable.
Her bad leadership will sadly lead many of the staff along her path of bad habits.
You know what they say one bad apple.
We would avoid this place at all costs until the management and staff have had the correct training under a new management team who use common sense.

Update - Outcome of it all we got a full refund which we have acknowledged and been grateful for but and an investigation was launched by the on site manager Mark, who sent an email calling us by the incorrect surname and admitted that while mistakes were made and the situation could of been handled better, but that was it. I mean draw your own conclusions if they can’t get a surname right how good an investigation was it.
They are also trying to get this and any review taken down including the one previous to this.
It seems they care for the good and positive reviews only and can’t accept the reality of bad reviews caused by the own staffs doing.
Freedom of speech and allowing others to share their experience is also key to customer service other wise your falsely portraying a reality which can’t be matched in person.

NEWCASTLE, Romzzz, exceptional & that’s the staff Abdoula your customer services 1st class, Debbie & her team of housekeepers amazing. The room was immaculate. Great location to everything, I will be back. Thank you
Angel

Booked a room with Roomzzz in Newcastle through Booking.com almost 7 months ago (03/11/2023) and have just been informed today (21/05/2024) that we now have to find an alternative hotel. Upon phoning Roomzzz to find out why, I was only told it was "Due to unforeseen circumstances" and the room is no longer available. Despite booking last year, Roomzzz have waited until 23 hours before we were due to check in to cancel our room and left us to find alternative hotels, which has left us 2 options...either cancel our trip, or pay £1400 for the hotel that was offered by Booking.com as an alternative hotel as everywhere is now sold out 🤬 Despite me continuously asking over the phone what the "unforeseen circumstances" were, the assistant manager I spoke to could not give me any answers, which I can only assume was down to the fact it gave the hotel a chance to sell the room on for a much higher price than we paid. Absolutely disgusting behaviour and I strongly advise people not to choose the option to pay at the property. Pay in full upon booking.

I had a fantastic stay at Roomzzz Aparthotel! The room was comfortable. Would highly recommend!

Thank you!
Felix:)

Booking 360609

First and last time I’ll stay at Roomzzz. Room in Chester needed a refresh but at price it was ok. Problem was AC unit in the room which started to make a racket at 2am even when off at controls. Went on and off all night and got no sleep.

Contacted customer service on 19th to report the problem and no reply or apology a week later. Pity the next person in the room.

I made a reservation for Manchester Victoria Roomzzz.

The reservation was for a one-night birthday celebration in Manchester. Despite booking well in advance, I was disappointed to discover that our room, situated at the very back of the hotel on the 2nd floor, presented a mild inconvenience due to my mild mobility issues. I assumed that an early booking might secure a more favorable location, especially considering the hotel was not fully booked at the time of my reservation. However, the room assigned gave the impression of a last-minute choice.

Upon entering the room, I was taken aback by its size, considering the hefty price tag (£162). I compared it to other rooms I've booked in the past for a similar cost, even within the Roomzzz chain in Manchester, and found the value for the size lacking. While I acknowledge the limitations of an old building, the disparity between the paid price and the room size seemed unjustified.

To exacerbate matters, there was a faint smell of urine upon entering the room, reinforcing my suspicion that we were assigned a hastily prepared room despite our advanced booking. Stray hairs on the freshly made bed, a malfunctioning toilet door that wouldn't close or lock properly, and erosion on a kitchen knife block added to the list of disappointments.

The bedside light had a loose switch, rendering it unusable, and our late-night meal in the hotel left us without the necessary tools to clean the dishes come morning, only a single hand towel provided.

In summary, this ranks among the most disappointing hotel experiences I've had, especially considering the premium paid for a Saturday night in a prime location. The size of the room, combined with various inadequacies, made for an overall subpar experience that I believe does not align with the price point.

The Manchester Victoria hotel deviates significantly from my perception of "Roomzzz." It stands as a polarizing experience in stark contrast to the high standards set by other Roomzzz establishments.

Leeds CIty West.

I had to think before i gave 1 star. Room 803. The staff were nice, the facilities in the room good, but then I thought to myself, Roomzzz entire job is to retailer rooms (!!) and if that isn't done well then the company is not taking care of its prime purpose and no amount of nice staff or freebies left in the room should compensate for that.

Firstly my room smelt. It wasn't a complete deal breaker but it smelt slightly of old fat. I guess from cooking and flavours stuck in curtains etc. Really dirty walls, dirt marks, grease marks.. look closely around the radiator or the grey walls inside.. plug sockets coming off when I pulled out plugs, food stuck to the cupboard door near the bin, I used the ironing board and the arm of my top that touched the floor came back up with fluff.. so I looked a little further.. dust in lots of places. TV screen marks all over, TV not tuned. Incredibly the remote was in a plastic bag.. i guess to protect the remote from the rest of the room?

I used to work in retail operations. When training my boss always taught me to look where I cannot see as not only are some people taller but that will give you a guide as to how clean a place really is. Look on the top of the wardrobe! I did that, not because I am nuts, but as I was hanging something up in the wardrobe, I chucked another item up above the door to hang up next as my hands were full. When I took it to hang up, it was absolutely filthy.

I got into the shower. The shower didn't work properly. The shower head doesnt stay up as the bracket is worn. Almost no variance from cold to hot. Either hot or very hot.. I got wet and pushed down the plunger to get the shower gel and discovered it was absolutely empty. Toilet roll holder is almost coming off, I could go on. The room was so so tired and disappointing.

The majority of the issues clearly arise when there is no adequate programme of investment in either people or trade to maintain the sort of up keep that should be expected. I often link that kind of lack of investment is either a business model that doesn't really work properly or managing cost for more profit. As long as customers keep booking, I guess both both can be gotten away with.

The model would have worked really well for me if it had been to the standard it should have been. Myself and my colleagues frequently use hotels in Leeds and this could have been easily recommended by me for folks that want some of the convenience the facilities provide that hotel rooms do not. Instead, when asked today ‘how was your night?’ they got the full story!

Fantastic room. Fantastic service. Staff are superb and go that extra mile. Forgot phone charger. No problem, they gave us one. Highly recommended.forgot woman’s name, but she is an asset to your hotel chain. Newcastle 03/07/23.

My stay in York.; absolutely perfect experience for all my family.
A tiny issue on my booking on check in, but all was swiftly resolved by Dan and Mel on the reception.
They could not have been more helpful - Mel was perfect over the two days, and made sure we were more than happy. The hotel has every facility you need and the location for the shops is only minutes away. I can’t wait to visit York and this lovely hotel very soon!
Ps,
The room we had was the 2 bedroom loft family grande - it is to die for! Having said that, I’ve also experienced the other rooms and all superb.

I have stayed at Roomzzz Burley Road a number of times and I am never disappointed. The staff are all friendly, approachable, happy to help, and always make you feel welcome. Staff like Kyle, Amjid, Antoro and Debbie - to name a few. The rooms are of a good quality standard with everything you need ensuite, kitchen area that's fully equipped, TV, iron, etc. They are kept clean with regular bedding changes, extra towels. A sofa and desk are also provided supporting those here to work or relax.

I stayed in the Roomzzz in Leeds City Centre, only for one night (I wish it had been longer). It is a very convenient location for the station, and has shops and eating places nearby.
There was a warm welcome from Adam, who was extremely helpful and hospitable. My apartment was clean, spacious, comfortable and well equipped. The WIFI was excellent and there are plenty of sockets and USB charging points. It was a much better standard of maintenance and cleanliness than most of the Leeds hotels I have stayed in. An included 'help yourself' continental breakfast is provided in the reception area, where there are also some provisions that can be bought.
All in all... faultless. I would willingly return, and try the other locations too. It is a great concept, well delivered, at a very fair price... well done.

The hotel, management and housekeeping team are amazing. Great location in Manchester for long term stays!

I stayed in Leeds West to do some filming. The price was incredible, the rooms lovely and large, and the staff super friendly and helpful. Would 100% stay again.

Roomzzz Stratford is a great place with a secure and spacious car park. It is a luxury hotel with excellent professional staff, especially Karolina Otreba. I especially enjoyed my last stay in 2 beds + living room apartment. It has become my preferred choice whenever I have to drive to London.

I stayed at Roomzzz York for a couple of nights and was greeted with fantastic customer service from the moment I walked in until we left. The room and other communal areas were spotless. The location was perfect. The guidance and local knowledge from staff was extremely useful and I will definitely be returning. Emma and Danny who I met at the front desk were lovely.

I recently stayed at Roomzzz York, would highly recommend. Great location, clean spacious rooms and the staff were all so helpful and polite. I would definitely stay there again.

Iv just stayed at the York hotel and had such a fantastic time. The room was clean, modern and fresh but the icing on the cake was the staff! Im never disappointed by Roomzzz. The reason we stayed with them again in York is because of how lovely the team and Julian at the leeds City west hotel were. Top notch employees!!!

My first booking was in 2020 and I loved this place so much I never left !

My long term stay with Roomzzz has been lovely.
The team provides a high level of customer service and staff members are always eager to help.

Mark, the manager, is brilliant. He always makes sure all my requests are taken care of and that I am getting the best out of my stay.

Elizabeth is always polite, very friendly and extremely helpful.

The central reservations team is also very professional and polite.

Roomzzz, Manchester Victoria is centrally located which is very convenient if you, like me, work in the city centre. There are also so many different things to enjoy within walking distance.

What I love the most is that it's so quiet and peaceful as soon as I step into the building after work or a night out.

The rooms are beautiful and the beds super cozy. There is also an indoor gym, Washers/Dryers (shared) and free breakfast available for added convenience.

The cleanliness/hygiene levels of the rooms and the building are very good and well maintained. Regular housekeeping is also provided which takes away the stress of cleaning up after a long busy week.

Any issues/repairs are dealt with efficiently and most of them within the same day.

A concierge is also available 24/7 at reception which is very convenient. Security overnight also helps with peace of mind.

I'm looking forward to my stay with them in the New Year !

All the best to the Roomzzz team for the future :)

Our room was comfortable and the staff were great. We will return when we are in Leeds again

Stayed at Roomzzz Leeds City overnight while in Leeds and could not have been more pleased.

The reception staff was a delight to chat with and the room was a well-appointed mini apartment.

Also, as an added bonus the hotel is a few short minutes' walk from the train station and city centre.