Rohan Arvostelua 

GIFT VOUCHERS ISSUES.

My partner purchased me a £50 gift voucher from the website. Never received the voucher or was able to obtain it (difficult to follow steps on website), despite emails and visiting one of the stores with what we thought was the voucher code, but turned out to be an order number. Despite trying they weren't able to escalate get any assistance for us. Now we're £50 down and despite previously being a fan of the clothing, would never deal with this company again.

Happy to say as a result of my review this has now been rectified. Thank-you Rohan for picking it up.

Premium products with totally awful customer service- I am shocked with the service provided by the Winchester branch dealt with a very unpleasant team member when trying to resolve an issue. Will never trust either the products or the brand again.

I bought a pair of Women's stretch winter bags for my wife. Her measurements are normally a 10, but looking at the size chart she thought an 8 might be better. The 8 arrived and are two inches too big on the waist, and hips, the cr0tch is baggy and would be uncomfortable. She is slim but not tiny. Come on Rohan, get it sorted. They are great quality but the sizing is poor. No 6 available for her to try. We will have to look elswhere.

The Zip on a jacket I had bought a few years ago broke. I returned it to Rohan with a covering letter. Inside a week it was returned to me, repaired and even better than it had been originally. I feel that Rohan exceeded my expectations. Thank You.

I bought a pair of Obōz walking boots from the store in Preston, fantastic quality and perfect fit. I would have been in and out in under 5 minutes, but ended up chatting with the gentleman on duty, who was very helpful and accommodating.

Bought a pair of Rohan trousers as always wanted to try them. Great light material but the pocket zippers catch my fingers and the fastening button was so hard to undo I had to replace the button with a bigger one. For such a high priced product I was amazed at the poor design

Rohan is always helpful and the products are always great ..

Rohan staff were very helpful in the shop, when I needed to replace a pair of well loved Rohan trousers.
I was able to order exactly what I wanted.

Quality clothing as always. Staff at store very knowledgeable and efficient, sounds smarmy but that's the truth!

Rohan after sales service is amazing. I rang Rohan to ask advice about a waterproof walking jacket that I bought for my husband about twenty-five years ago. I had washed it only once and thought it needed to be cleaned and reproofed. I spoke to Tammy. Tammy was very helpful and said the waterproof lining may be disintegrating and it might damage the lining further if I washed it. She suggested that I return the jacket to Rohan where they would inspect it. Tammy sent a bag with return label to us and we returned the jacket to Rohan. It was inspected and Tammy rang us a few days later to let us know that the jacket could not be cleaned and reproofed because the waterproofing was breaking down inside the jacket. She duly returned the jacket to us. All this took only one week, and at no cost at all to us. The cost of cleaning and reproofing would have cost £25.00 which we thought would have been very good value to preserve the life of your jacket.

Very poor design. Bought a Hilltop jacket a few years ago and only recently wore it in rain. Terrible design - the rain rolls down the jacket straight onto your trousers as the material is not stiff enough. The pockets let in water unless zipped up, which isn't practical. Not sure who designed this, but it is not fit for purpose. If you are after well thought out and functional garments, this is not the place to go.

What an absolute pile of rubbish their website is. Spent 15 minutes in the offers section, saw 4 items I was keen on, put them in my basket, not one item was available. Don’t advertise products that aren’t available, rule number one! Amateurs!

I bought a waterproof jacket 2½ years ago and was extremely happy that it kept me totally dry and also provided wind protection.
Recently though, I was out walking in the rain and when I got home discovered I was soaking wet on my back from the neck downwards. There was nothing obvious to me to indicate why.
I know Rohan create clothes to a high spec so I got in touch, more to ask advice, and was more than pleased with the service I received. From the initial, friendly response to my call (a real person from the go), to the explanation of what they could do, to the completion of the matter in a week. This included me posting the jacket to Rohan for inspection (they emailed a pre-paid, returns label), Rohan calling me to say the jacket was at fault and as it was only lightly used they would offer a replacement. Unfortunately that particular jacket was no longer produced so an alternative was suggested or I could choose an e-credit to the amount of my original payment to spend with Rohan.
I went to my local shop (Southport), to see and try on the jacket they were offering me. Again, I had a very helpful and informative experience. After making my decision I called Rohan Customer Care to let them know. My jacket arrived the next day - brilliant.
I was so happy with the whole Customer Care experience with Rohan. I have been a customer for a number of years and will stay so.

Recently ordered a coat from Rohan website. I found the website easy to use and ordering was straightforward. Delivery service was effective and I received my coat on time.
This is the second Brecon coat I’ve purchased because I love my first one so much I wanted another in a different colour! Bring on the British weather - I’m prepared thanks to Rohan!

Have been buying Rohan gear for years, for travel in different climates, long-distance treks and for everyday wear, as the clothes were reliably comfortable, lightweight and washed and dried so easily: very versatile. Rohan did not smother their products with unsightly branding, and the designs were thoughtful, minimalist and cool.
However, i feel my favourite clothing company are losing their edge: lower quality zips and fabrics, unnecessary 'tweaks' described by the company as 'improvements' but are obviously just cost-cutting measures.
The Rohan design team have ignored loyal customers' requests to bring back the original boot-cut 'Troggings' trousers (very classy) and have left us instead with a generic, lower waisted, stretchy jodhpur style. Similar tweaks with the 'Roamer' trousers.
Recently i chanced buying some 'sherpa' fleeces in the winter sale: they will be returned when i am next in the UK, as the collars are flimsy and don't sit right and therefore impractical for winter wear.
Sadly, like many who remember the Rohan of yore, I will avoid buying from them in future.
A shout out to Rohan staff (in-store and on the phone help-lines) who continue to do a great job.

Items late being delivered and then disappeared !!!

Quality products and matched by quality service. Which is a refreshing change in today’s high street!