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Rockdoor Arvostelua 

808
•
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Rockdoor in Burnley replaced our rotting floor to ceiling windows with composite. We’re absolutely delighted with the results! They’re quick, reliable and friendly. Would not hesitate to recommend

Yritys on vastannut

Saanut 1/5 tähteä

Had 8 doors fitted four years ago. Out of the 8 we’re on our 4th replacement door and need another one again. Two doors keep bubbling out in the summer. Was told by the supplier Rock door have changed... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I bought a Rockdoor for the front of the house and it's been excellent. The build quality is immediately obvious, it's heavier and more solid than a standard composite. The 3-star lock as standard giv... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Our new stable door is absolutely fantastic. We couldn't be more pleased with it. It replaced our very old wooden one and looks ultra modern and feels rock solid. It was expertly fitted by Mick Booth... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ovivalmistaja
  2. ja myös
  3. Ovitoimittaja

Tietoja yrityksestä Rockdoor

Yrityksen kirjoittama

Love your Rockdoor

The UK's most secure composite door. Designed and built in Britain for nearly 30 years.

Rockdoor Astoria composite door

Exclusive Design
and Innovation

From distinctive door styles to stunning glass designs and bespoke furniture, every product we create is crafted with timeless design and built to last.

Rockdoor front door

Our range includes front doors, back doors, stable doors and French doors – each created with individuality in mind. With distinctive styles, bespoke S-Glaze technology, and a carefully chosen colour palette.

Rockdoor security

Security
Built In, Not Added On

What truly sets a Rockdoor apart is what lies beneath the surface. From reinforced inner frames and high-density cores to secure glazing and advanced multi-point locking systems.

Every Rockdoor is rigorously tested to meet and exceed demanding security standards, giving you complete confidence that your home is protected day and night.

Trusted
by Over 1 Million Homes

We've earned the trust of over a million homeowners across the UK by combining innovation, craftsmanship, and an unwavering commitment to quality.

Rockdoor Hudson
30 Years
1M+ UK Homes
30+ Styles

We are different. We are Rockdoor.


Yhteystiedot

Promotion box for Rockdoor

Transform your home with a Rockdoor

Unrivalled security and exclusive designs, made just for you.

4,1

Hyvä

TrustScore 4/5 tähteä

808 arvostelua

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On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(808)

84 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Quality product and first class…

Quality product and first class service. The door and panel look solid and attractive in appearance.

17. helmikuuta 2024
Oma-aloitteinen arvostelu
Rockdoor-logo

Vastaus yritykseltä Rockdoor

Hi John,

Thanks very much for taking the time to leave a review of your recent Rockdoor experience, we pride ourselves on our industry leading and enviable service, our Rockdoors are one of the most thermally efficient and secure doors on the market and we are delighted you made Rockdoor the choice to protect your home and keep you warm.

Best regards

Rockdoor Customer Support

Saanut 4/5 tähteä

Nice sturdy door

Nice sturdy door, which locks nice and securely, no noise and no gaps. The handle and the panel and the overall finish looks good quality. Nice to have three keys with the front door.

14. helmikuuta 2024
Oma-aloitteinen arvostelu
Rockdoor-logo

Vastaus yritykseltä Rockdoor

Hi Dominique,

Thanks for taking the time to leave a review and for choosing Rockdoor to protect your home and keep you warm. we supply all our Rockdoors with multiple keys which is great for all the family, we also offer the option for additional key blanks if you require any further keys we can supply these through your installation company, once again thanks very much for your feedback and for the positive review of your new Rockdoor.

Best regards

Rockdoor Customer Support

Saanut 4/5 tähteä

Just hade my rockdoor fitted this…

Just hade my rockdoor fitted this morning absolutely love it the fitters was amazing did a really good job ! Let’s hope the door stays good and no problems! So far so good looks amazing

13. helmikuuta 2024
Oma-aloitteinen arvostelu
Rockdoor-logo

Vastaus yritykseltä Rockdoor

Hi Harpinder,

Thanks for leaving such a positive review of your recent Rockdoor installation, we are delighted that you made the right choice with Rockdoor, you can rest assured that you made the right decision, we are the original and first Composite door manufacturer, we have been manufacturing our Rockdoors here in the UK since 1997, over that time we have gained an enviable industry reputation from our competitors and we are positive that your new Rockdoor will provide you with unrivalled security, reliability and protection for years to come, once again thanks for sharing your positive experience and taking the time to leave you review.

Best regards

Rockdoor Customer Support

Saanut 1/5 tähteä

False Claims. I Was Burgled

Impregnable, unbreakable, uncrackable security? I found out to my cost that this is not the case having my house burgled and my car stolen with the thieves coming through the Impregnable, unbreakable, uncrackable lock.
Upon contacting Rockdoor I was met with total indifference and reference to T and Cs with them stating I must have left my keys in the door which is not the case and was made clear in my statement to the police. They also stated that as I didn't have the lock because the thieves took it that they couldn't conduct an investigation so levelled that at me as the customer to assist their getting out of their guarantee. They then also dropped a shoulder and stated the lock is made by Avocet who will not pay out on their guarantee if they don't have a lock to look at so deflected blame further.
On the whole and in my experience their guarantee, their marketing and their claims around the lock are obviously false. I have crime numbers and emails to support what I am saying.
My advice would be to be aware of the above and if a purchase is made do not expect any support from the company and total disregard by them for what has happened. None of them has contacted me to establish what happened and they appear to have total disdain for the customer. This also seems to be prevalent in other posts on here.

Also watch for their reply to this as they will never admit anything or even ask a question. Their "replies" are generic and totally blame free. They have not asked any questions about what has happened. Not one and just arrived at their conclusion.

30. joulukuuta 2023
Oma-aloitteinen arvostelu
Rockdoor-logo

Vastaus yritykseltä Rockdoor

Hi Dean,

Thanks for taking the time to leave a review, we are sorry to learn of your break in and theft at your property. Here at Rockdoor we have manufactured our doors since 1997, we pride ourselves on providing one of the most secure doors in the UK, all our locks carry secured by design SBD accreditation and we use own branded ATK series lock cylinders, we have teamed up with Avocet to offer a market leading guarantee, this guarantee is eligible to any door fitted by a RockDoor Trusted Installer (RTI) the RTI will take the home owner through the terms of the warranty at the handover stage following the doors installation, all RTI's are trained at our training academy at out head office on the walk through with homeowners. the warranty is provided to any door fitted by an RTI, the keys must not be on the rear of the barrel and the internal part of the barrel that is held in by the cylinder retention screw must be given back to us to send to the manufacturer for inspection, the findings from the inspection will determine if the claim is upheld as genuine. These terms are on our website at Rockdoor.com, your door was not installed by an RTI but is also a very strange case whereby the intruders have taken the barrel this means that the "lock down" mode would have not activated which is a patented security feature of the lock, there have been no other genuine recorded intrusion failures on record, the cylinders carry a 100% success rate from intrusion attack once in "lock down" mode, but once the intruder at your house has gained entry into your property from snapping the external sacrificial part of the cylinder, they would have had to take the time to remove the cylinder retention screw from the lock strap and then remove the remaining cylinder body from within the handle internally. This to us seems very strange and does not allow us to carry out an investigation of how the lock failed, it is unheard of that a thief would take the time to remove the remaining part of a cylinder following snapping, in any event the ATK cylinders will not allow this as the firing pin activates "lock down" making the lock impervious to entry. the manufacturers of the cylinder state the locks cannot be bypassed and we agree, if the keys are left on the inside of the cylinder the firing pin cannot fire and engage to lock the cam, one of the following reasons applies in your case from our experience.

1) internal key left in the lock cylinder not enabling the firing pin to fire and initiate "lock down"
2) The cylinder fitted the incorrect way around, this will not allow "lock down" but the remaining part of the cylinder would still be retained by the retention screw, for inspection.
3) The barrel has been changed post installation for a non-ATK cylinder.

Our customer services team have offered as goodwill to provide a replacement handle and cylinder for you to give to your installer who purchased the door from us to help following the break in to return the door to factory specification.

Once again we are sorry that you have suffered a break in, we trust you understand the reasons why we cannot honour the £2000 break in guarantee, as the door was not installed by an RTI and we have no internal part of the cylinder to carry out the investigation following the intruders efforts to remove this and take it with them.

Best regards

Rockdoor Technical Support


Saanut 1/5 tähteä

Dreadful doors dreadful service

Dreadful doors dreadful service. I’ve 4 doors in 6 years because they were so substandard. I had to pay for the 4th installation! I’m still awaiting a call from one of the many company directors. Buyer beware.
In response to Rockdoor I should not have had any need to have FOUR DOORS IN SIX YEARS. I shouldn’t have had a need to pay for the last installation. Your product should last more than 6 years, you should have supplied a like for like replacement. What ever your “records show” you know exactly what happened to my original installer so stop the nonsense of “your records”. The fact remains I have had 4 doors in 6 years and had to pay someone else to install the last one! End of!

15. marraskuuta 2023
Oma-aloitteinen arvostelu
Rockdoor-logo

Vastaus yritykseltä Rockdoor

Hi Susan,

Firstly, thanks for taking the time to leave a review of your experience. Our records do show that you have had a few issues with your door installed by Rightdoor, apologies for this, the main focus of the claims appear to look like an issue that was with a PU fill from manufacture, this issue has since now been resolved but as a result of this 2 claims were made and dealt with inline with our company policy through your installer, other issues reported were a change in the location of the bar handle on a warranty replacement, this is down to improved manufacturing processes at our facility, when your original door was made 6 years ago we manually drilled to fit the bar handles, processes have since moved on and our automated CNC equipment now prepare the holes for the bar handle preparation at pre-set locations. the notes I have say that you rejected the 2 doors for this reason and we subsequently supplied a door with the handle preparation in the old location as per the original door in October 2023. records show that your installer refused to make a claim for you and had gone out of business, this is when the Customer Service team processed a replacement door for you even though your installer had become insolvent, we believe that this was very fair given your retailer had failed to fulfil their obligation to you and us. This is why we would always encourage anyone in the market for windows or doors to go through a well established reputable installer with either CERTAS or FENSA registration and a full insurance backed guarantee in place, this gives all consumers cover in the event of an installer/retailer becoming insolvent. We are sorry again that your retailer has failed to fulfil their contractual obligation with you or us, we are happy that we have done the right thing and have provided a replacement for you as goodwill outside of the usual process which you openly accepted in October 2023 from the records we have on file. The Resolutions Manager has also recently sent correspondence to you and is happy to discuss the matter with you in more detail if you require.

Best regards

Rockdoor Customer Support

Saanut 5/5 tähteä

Couldn’t be happier!

I am extremely satisfied with the front door I recently purchased from Rockdoor. Not only does it enhance the appearance of my home, but it also provides exceptional security and insulation. The quality of the materials and craftsmanship is impeccable, and the installation was hassle-free. I highly recommend Rockdoor for anyone looking to improve the aesthetic and functionality of their home - you will not be disappointed!

7. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

One Happy Customer!

Absolutely delighted with my new Rockdoor, chose the Jacobean door in Agate grey and looks fantastic! Went for the full frame option and the temperature difference in the hallway was instantly noticeable! Lower heating bills!! Great service from Jason & Sales team from start to finish! Thank you all!

8. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Rock Door-Manhattan

We have had a new composite door fitted from Rock Door by one of their trusted fitters, G Parker, Joiner & UPVC Specialist. Gary was very knowledgeable about the door and frame and very helpful when choosing it. He worked quickly and tidily and had everything finished within the day. An excellent job!
The door is wonderful, solid, secure and with a change of style, it lets so much more light into the hall. And looks so modern and sleek.
Thank you Rock Door and thank you Gary

28. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Loving our new door!

Loving our new door!

We recently purchased a door with rock door under our local trusted tradespeople/installer.

We could not be happier. You can design the door and the quality is just superb, and the finish is really nice. It’s also not expensive compared to quotes we’ve had with others who likes to shaft people. We love our chartwell green door. Thank you Rock Door!

23. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Doors

During the summer we had a new back door. We chose a Rock Door with a decent sized long glass panel, white back and red front. It is great to just lock it by flicking the mechanism and it feels so secure. A few months down the line …we had to have our front porch replaced, since the back door was so good, we had a new front door, same colours with 2 glass panels that featured really nice detail. These doors are excellent and were brilliantly fitted by Custom Conservatories in Syston, Leicester.

17. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent product

Excellent product. We are very happy with our new front door. Fits and works perfectly and the hallway feels much warmer.

17. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Composite Door

I had a composite door fitted from Rock Door by one of their trusted fitters, G Parker, Joiner & UPVC Specialist. Gary worked quietly and efficiently, clearing up any mess after him.
As soon as the door was fitted I could feel the difference between how cold and draughty my old composite door was, to how the new Rock composite door was. It is definitely energy saving, as I had to turn off my central heating because I was too hot. Thank you Rock Doors and Gary Parker

14. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Three Rockdoor doors

Three Rockdoor doors, "Newark", "Stable View Light" and "Cottage View Light" were all carefully installed on the same, wet November day in 2023 by three lovely fitters from a local company.

The quality of these doors surpasses my expectations and they all look equally good from both inside and out! I would certainly recommend Rockdoor products as they are so well made: solid, secure, easy to lock and unlock and the graphite furniture completes a very classy finish. Supplier and staff also gave me exemplary service from the beginning of my door journey to the end.

13. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Poor Quality, Worse Customer Service

I purchased a Rockdoor approximately 3 years ago and shortly afterwards it developed a bulge and it had to be replaced.

The second door I received has since developed another fault - namely, the actual door itself has cracked in two symmetrical places, suggesting another design/build fault. This is impacting the lock and mechanisms.

Despite emails to Rockdoor, phone calls and in-person visits to my local supplier (GAP), they have not rectified the matter, stating it’s out of warranty. And worse, the warranty sits with the supplier, not you the owner, which worsened the issue, because my fitter went out of business during Covid.

Numerous calls/visits not followed up on by the company, despite repeated promises to try and put things right.

I wish I’d have used another company. Two doors in a row failing cannot be coincidence.

When you pay about £1000 for a door, you expect it to last longer than 3 years.

13. marraskuuta 2023
Oma-aloitteinen arvostelu

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