Heb helped make our house selling experience a million times smoother than it could have been. We were so grateful to have an attentive, kind and thoughtful person working on our behalf. He even helpe... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
absolutely shocking agents. tried to view a property and was told I would get a call back twice from the agents dealing. didn't happen! chased twice and told agents out of office or busy. then get tol... Näytä lisää
Estate agents are, generally, not the most popular people. So when you find a good one, it’s a helpful bonus. Phil Bennett -- “Big Phil” — of Robert Luff and Co, has done a superb job in sec... Näytä lisää
Yritys on vastannut
Personally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Nobody knows the local market like us! We have been helping people move for decades and with the help of experience and tech we know exactly how the market is performing, town by town, street by street. We have a partner in every office and staff who are from the area and love to help people get moved. With branches located in Goring, Tarring, Worthing, Lancing and Hove.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.robertluff.co.uk
3,3
Keskitasoinen
24 arvostelua
On vastannut 25 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Immensely grateful for the service…
Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!
10. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Robert Luff & Co
Thank you for taking the time to leave us your positive feedback.
We’re so pleased to hear that, even during a difficult time, you felt supported throughout your home-buying journey. The team will be delighted to know their dedication made such a positive impact – they’re a fantastic team and will really appreciate the recognition.
Wishing you all the best in your new home, and thank you again for choosing Robert Luff & Co.
Not very helpful at all
Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.
27. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Robert Luff & Co
Thank you for taking the time to leave us a review, and we’re really sorry to hear about your recent experience.
This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must be to feel ignored – especially when you're trying to move forward with a property you're interested in.
Thank you again for your feedback – it helps us improve, your comments have been taken on board and will be passed onto our Management Team.
Great service, poor communication
Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.
14. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Robert Luff & Co
Thank you for taking the time to leave us a review, and we really appreciate your honest feedback.
We’re glad to hear we were able to arrange a same-day viewing for you, but we're sorry the communication afterwards didn’t meet your expectations. We completely understand how frustrating it can be when you're left waiting for updates, and we apologise for any confusion around the application process.
Our team aims to provide clear and timely communication at every stage, and your comments will certainly be shared internally so we can continue to improve.
If there’s anything we can do to assist you further, please don’t hesitate to contact us directly — we’re here to help and hope to turn your experience into a more positive one moving forward.
Useless
Useless! Tried several calls over 2 days to arrange viewings on 3 properties after complaining we were given 1 viewing only to be called back later and told it was under offer. Also 3 months ago my daughter called them for a rental property 5 times and never received a call back
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Robert Luff & Co
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience — it’s certainly not the level of service we aim to provide.
We completely understand how frustrating it must have been to struggle to arrange viewings and to feel that your enquiries weren’t followed up properly. We also sincerely apologise for the inconvenience caused to your daughter regarding the rental property — no one should have to chase multiple times for a response.
Please be assured your comments have been passed on to the relevant team managers so we can review what went wrong and ensure this doesn’t happen again.
Thank you again for your honest feedback.
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