RoadRunners Arvostelua 

Booked and paid upfront when we landed at Gatwick with an hour to pick up at 5.30, we were on time and we’re given our driver’s registration number, we were delighted to see him arrived on time and went over to him, Syed was very unhelpful and told us he had tried to call and cancel trip, we had no calls and app still said trip was valid with his details, he said it was cancelled and picked up another bloke most likely due a higher fare, he wouldn’t call roadrunners for us and was unapologetic and drove off without us. We called the operator who said they could send another car in 45 mins, would have to pay again and our original fare would be refunded 2 to 3 days later. We explained the situation and was not happy with their service, they said ok I have another car to pick you up in 15 mins. 15 mins came and went and 30 mins later we called back, again operators very rude and unhelpful, said it would be another 15 mins so basically lied to us and it would be the original 45 mins, by this time we could have been inside in the warm instead of standing outside for an hour and a half in the cold and wind. We we were hungry but kept thinking a taxi is bound to turn up soon. Then we called again and told a taxi is coming and other 15 mins, we had two text confirmations of two taxis coming!? One of the drivers then said he is on his way but will be 15 mins, he came in 20 mins time, he was lovely and the only person to say sorry, he was dispatched 2 mins after the operator said someone was in their way. The rudeness and lies this company give to customers is shocking, we will not be using again, will not recommend to any friends and local neighbours and will be complaining and writing bad reviews to warn people of their bad behaviour. We landed at 4.20pm, we eventually got home at 7.30pm and we only live 20 mins away, if there wasn’t a bus replacement we would have got that, but what a disappointing way to end a fabulous holiday, Roadrunners taxis were the only thing that let the holiday down. Avoid if you won’t want to be let down, messed around and lied to!! I certainly would not rely on any pick ups to airports as you may not get there in time!

This company is a complete joke I don’t have a clue how the business is still going it is not handled well at all. Book a taxi for a certain time and not once it has been on time, you get told it will be around 5-10 minutes when it’s not they try and avoid your calls if you try calling again for a follow up and the staff like talking back on the phone what happened to the customers always right? Don’t accept bookings if you have no drivers!

The worst ever taxi service.
I would have given 0 star if that was possible.
I should have checked other reviews before booking a pick up from Gatwick airport, but it was a last minute booking w roadrunners...the first and the last booking for sure

We had to find the driver at 2am at the airport, no meet and greet.
Asked to pay for airport parking...refused to...took driver at least 5 min to figure out how to oay for parking,.. coukd not find his way out the airport...went into a dead end.. could hardly reverse...then went into a one way street from the wrong direction....we asked him to take us back to the airport...he did not....a complete nightmare...would not recommend to anyone...totally incompetent...was dreading for our lives at some point....writing a formal complaint too.

Booked an airport cab at 3.30am for an early morning flight. Cab never turned up and my neighbour eventually took us….nearly missed our flight. They profess to be a 24hr cab firm but when I called to say no one turned up, no one answered! I called over 10times(!) What a crappy firm this is….unreliable and rude when I complained the next day! No apology whatsoever….so avoid at all cost!

Spectacularly bad! I’m amazed this company is still trading. Ordered a cab and explained how important it was as I needed to get to an important meeting and was promised it would arrive on time…. It didn’t and when I called 10 mins later I was told it was on its way…. It still didn’t arrive so I called 10 mins after and was then told the car hadn’t even been dispatched! Missed my train and my appointment. Never again.

Didn’t actually get a taxi in the end. Booked a cab from the road runners office and told it would be 15 minutes - got a text through of the number plate. Went in after 25 and told it would be another 5 mins. After another 15 minutes saw the car go past which had the exact number plate we were sent - FULL OF PEOPLE and drove straight past. Absolute waste of time! Walked over to the train station and got a taxi from there instead. Much more reliable.

Useless - better to walk than use these cowboys! . The Driver we had tried to blackmail me before getting into the cab for an airport trip saying that roadrunners had given me the wrong pice . Did not argue as had to be at Heathrow for 5 am. On arrival told me it was £10 more than my app confirmation had said , refused to pay at which point he got out and became threatening and abusive . If he’d of touched me he would have made the worst error of his life, luckily he too my sons advice and got back into his cab . Complained to roadrunners but they don’t care . NEVER use this bunch of extortionists !

I would never use this firm again. I was staying in a remote place in Newdigate and was completely dependent on taxis. I made three bookings using the app and no one turned up! I thought they hadn't been able to find me the first couple of times, so made sure I was outside on the road the third time. On Monday morning I was standing on the road waiting from 07:50 until 08:40. As before, I had to phone them because they don't contact you. I missed the train I had wanted and it made my whole day late.
They need to a) sort out the app so it shows you your allocated driver for pre-bookings and gives you an ETA b) have a whatsapp account so people without access to the network can phone on their wifi c) ensure customer call backs happen when they've made mistakes. I have now switched to a local independent driver and wouldn't touch Roadrunner with a barge pole. I might be paying more but don't care because I'd rather know someone is going to turn up. I don't think this business deserves to succeed unless it faces up to some the criticisms mentioned here and makes some changes.

Atrocious!
Late. Unobtainable on the phone. Arrived with a car that was too small despite the enhanced fee charged for a ‘people carrier’ suitable for 6 travelling with 3 large suitcases.
Have used in the past but they have gone downhill.
Wish I’d checked these reviews first- will never use again!

I booked a taxi online for a day in advance and the booking accepted. I was told WALLY was on his way!!
After 7 messages left on their answer service and an hours wait WALLY never turned up!! Says it all!! Completely waste of time! Avoid!

They were so late we missed our train and ended up walking to the station with a car seat, bag and baby.

I am disgusted with this company, I have used them for years but sadly in the past 6 months they have gone down hill terribly. Ive been told theres no cabs for an hr when I tried to book it the operator put the phone down on me, ( this has happened on several occasions) Ive also been told twice that they have no cabs avaliable and I was not allowed to prebook or wait, I was then told if I do wait its unlikely a cab would actually turn up (the operator then laughed), on another occasion I was told an hour sadly 2 hrs later before it turned up. I was given a 5%discount code due to being a carer but half the drivers never put it through. I tried to complain but I didnt actually get anywhere as I told the operator (Fewed) he was ( swear word beginning with f) rude and I was then told it was me that was rude although I apologised I later found out his the owners nephew so clearly I wasnt going to get any where. I have also been in a cab and the driver was all over the place and didnt stop at 2 roundabouts he then told me he was tiered and needed to go off as he couldnt keep his eyes open! Its a shame this 1 operator is so rude as the others were friendly and most of the drivers are friendly.
I would not recommend this cab service at all. I will be looking into ubers or bolt from now on.
I am so disgusted on how ive been treated that i am looking into how to take this further.

Booked for 7.45am and the driver called to say he would arrive at 8.30am. This is after the operator told me I was being prioritised!

The best they could do was offer to cancel my booking. I'll be late for work but the idea I'd ever trust them to get me to an airport in time is laughable, so lucky escape I guess.

Two decades ago they were the best in the area so it's sad to see the company has been run into the ground.

Avoid. They don’t turn up.

Today I had to take my little dog to the vets after for a check up after his op on Thursday got a taxi there with my dog although the driver was surprised I had my dog with me never the less he took us which I appreciated very much. On the way how I went to book a taxi from the office and I told the operator I had a dog he told me there are only 2 dog friendly cars and none are available today so I said what do u want me to do stand out here with my poorly dog he said I understand well let me tell you you don’t understand because if you just cared one once you would have listened but instead you cut me off. I get you have a police and not every driver likes dogs therefore I ask the operator if he could or would mind to put a message to the drivers to see if anyone would mind I would also pay more but all the operator said was no this is a horrible service and no effort was made well I tell you my dog is back home safe and sound as we had to get the bus and the bus driver was lovely who needs a taxi.

We are another dissatisfied customer when on two recent occasions have been let down with no explanation or apology for being nearly half an hour late. We won’t be using again.

Biggest waste of space DON'T USE. Ordered a taxi didn't arrive phoned up five times each time was told it was on its way never arrived one hour later gave up and walked. Phoned up to complain didn't care less.

Have used these guys for years and it is going downhill!!! I’m moving to Uber - on sever occasions have been very late and uncommunicative. Such a shame, would like to use a local firm.

I booked a 5am taxi to take me to Gatwick Airport on the 6th Jan.
The App told me my driver was 4 mins away, then 2 mins away then back to on his way. This cycle repeated for 30 minutes. I had waited down the drive so not to wake up the household and stood for 30 minutes in freezing conditions.
There is no way to contact the main office at that time since no-one answers and the drivers number just took me to the main office.
The management book too many people when they know they do not have enough drivers. Then the driver has to face the disgruntled passenger.
Absolutely appalling management operation to do this.
The driver himself was friendly and got me there quickly but obviously has to deal with angry, late passengers daily.
I will not use them again

Booked cab for 10 am as had train to catch, not coming until 10.30 so have missed train