RMG London Arvostelua 

The advisor Ayesha was very efficient and helpful and made it feel like my issue mattered (case no. 04091975).

Dealing with Itu, in customer relations made my experience great. She is the ONLY ONE at RMG who actually responded to my frustrations, looked into thm and is taking steps to resolve issues going back three years.
All the previous Property Managers or other staff, except Tasnim in Customer Relations, have not replied to emails or even tried to resolve.

RMG has to be the worst management company I have ever dealt with.
Constantly having to chase emails which go unanswered for months about important safety issues, however always quick to send service charge invoices. Even though most of the time the invoices are either incorrect or charging double for the same time period. I had create my own excel document to confirm back to RMG what was actually due. No transparency or explanation on increasing costs of service charge, not aligned with inflation. There will be an increase in the service charge but no development or improvements to the building, the company know that they have the residents in a position when we can do nothing but pay to avoid legal action.
The opening line on their website "one of the most respected property management companies" is truly laughable.

Tasnim was extremely helpful. Great customer service

Have to thank Emily and Chelsea, we are in the process of selling our house and the questions from our buyers solicitors have been excessive. We have relied on the quick responses from RMG, who in fairness did not need to act as quickly as they have. Emily and Chelsea have helped out on a good few occasions in the last few weeks and saved us a lot of time and worry. Always so polite, friendly and helpful. Thank you so much, not often you get this kind of service elsewhere.

Tasnim is an absolute star

Brilliant listener, communicator and extremely efficient she dealt with my case professionally and with constant communication to put me at ease. She contacted various departments whilst I was on the phone with her to Sort out the problems. She followed up with progress on my case. I cannot thank her enough and five stars doesn’t do her justice. Thank you Tasnim for your valuable help in what was a very stressful time for me. RMG are very fortunate to have you.

Avoid at all costs.

Poor communication, basically paying an annual fee for grass cutting.

They claimed I owed £140 my annual fee is only around £180 this was news to me, they never sent me letters, they went to PDC who went straight to my mortgage company. My mortgage company contacted me to say I owed RMG £1090 from £140 absolutely ridiculous.
Even my mortgage company couldn’t believe the amount owed, RMG and PDC were nothing but bullies sending letters to say they will take my freehold if I don’t pay, sadly I was uneducated and paid the £1090 but there are plenty more stories similar to mine.

Stay clear. I feel sorry for anyone who is leasehold in apartments with RMG as the amounts they charge without justification is shocking. You end up in credit but they still increase your fees without justification

I’m extremely frustrated with the ongoing issues regarding my flat at Aquifer House, Horlicks Quarter, SL1 3GU. I still can’t access the link RMG sent, and I can’t see the balance of my account. This has been going on for far too long, and I’m getting nowhere despite emailing multiple times.

I’ve asked the property manager, several times to update my contact details (including my address and email), so I can receive my service charge statement. Yet, nothing has been done, and his responses have been completely useless.

I have kept all the emails and records of this, and I’ll be taking legal action if I’m charged any late payment fees because of their failure to sort this out.

I expect this to be resolved ASAP.

Every year our service charge goes up, and every year there is stuff on there which is poorly evidenced or which just didn't happen. For two years we were charged an advance fee for lift refurbishment because work was booked in to take place the following year; then the year when it did take place they charged us for it again!

They advertise that you can pay the extortionate service charges - £4000 a year! - in instalments by direct debit (for a £35 fee) but when you go onto their portal to set this up it isn't available, and they instead will charge you £35 to pay the full amount by direct debit instead. I have asked the property manager and he told me to write to the service centre, which I did - and they told me they needed to have agreement of the property manager (WHO WAS COPIED IN THE EMAIL I FORWARDED). Every time I email them it takes several days to get a reply. And then because the service charge is still outstanding I get an automated reminder which they charge another £40 for.

In the past they have not sent emails with invoices on, and not tried to get in contact any other way, and then passed on the debt to PDC (which seems to be part of the same company and has a very shady arrangement on how fees are charged) who miraculously have managed to send letters and emails.

The whole thing just feels like a scam, charging twice the price of other equivalent management companies for a significantly worse service. Avoid them as much as possible. When I move I will be making sure they are not involved in anything I buy.

After years of living with RMG as managing agents . Who fleece their leaseholders for work that is either shoddy or not done at all , I decided to sell up and move on ! Seems I’m one of the lucky ones as others are not so lucky and getting stung by more extortionate service charged as the years go on !
When leaving I asked for 4 years worth of service charge accounts so I can cross check them , as they definitely took the P**S and charged us more than they should have been ! But funnily enough after 3 emails I’ve had no reply’s from them ! But I won’t give up . I’ll be the ex Tennant from hell till they produce what they should and be held accountable!
I wouldn’t touch RMG with a barge pole !!

I found there is always someone available in the office 24/7 for any inquires or assistance if needed. Within short time I have received a call from office that they will arrange contractor to do the necessaries. The job is done at the same time a follow-up was there from office to insure that the task give to contractor was properly and proficiently handled.

These guys are terrible and couldn’t run a taco stand let alone any residential development. All they do is crank up your service charge year to year without giving any tangible service back

I also want to sincerely commend Tasnim (case 03846619) for her professionalism, speed of understanding the situation
But especially her people-handing skills - she de-escalated a very very stressful situation with charm, grace and humanity,
For which I am most grateful.

We’ve just returned from visiting our new baby granddaughter in Australia and we then immediately both got the flu - probably from the plane passengers.
We then got emails from debt collectors and late payment fines even after many emails from me to RMG went unanswered.
Anyway, long story short. Tasnim took our case and helped us to deal with it!

My flat has rain water pouring in. It’s been impossible to get a response from rmg even a simple idea of the timetable would be great but nothing

I've lived in a block managed by RMG for nearly ten years now and experienced a succession of managing agents employed by them. Rish Rahane is by far the best: competent, quick to respond, courteous...and his help with dealing with various building issues has been much appreciated.

Kimberley Short has been amazingly supportive in helping me and my solicitor work through buyer queries for the sale of my property. She is incredibly responsive and has gone above and beyond in assisting to expedite answers via various other teams in RMG to my buyers requests and helping to meet the tight timescales I am working with. Thank you Kimberly for your fantastic support.

The company is trying to farm fake reviews and remove any bad reviews people are posting about them. The BBC has done a documentary about them recently RMG. The company should be investigated by authorities and their staff should be subject to civil and criminal penalties. Bunch of corrupt cowboys.

TM have worked with Rish for almost two years undertaking contracted works in the London and Kent area and Rish has always been very informative and helpful. Rish has always been on the other end of the phone if needed and has always communicated works well. I look forward to continuing our working relationship.

Had a great experience with Mohammed Islam recently. Mohammed was professional, punctual and he has managed to sort out all our issues in no time. Thank you Mohammed and we are happy that you are around. 🙏

RMG has been dealing with a litany of serious issues. They have applied every legal measure they can to solve our problems.
Rish Rahane of RMG has been attentive and dealing as swift as he could with all our problems. If he didn't react as fast as he on certain problems the problems would have escalated/ spiraled into the unsolvable…