A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... Näytä lisää
Yritys on vastannut
Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... Näytä lisää
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Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
57 Jamaica Street, G1 4NN, Glasgow, Yhdistynyt kuningaskunta
- 0333 900 0038
4,9
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Supportive and engaging customer…
Supportive and engaging customer service. Got to know about Richer sounds after purchasing from another retailer and having to purchase from them due to even a better deal.
6. syyskuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your wonderful feedback
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Great staff assistance and options…
Incredibly helpful and knowledgable staff when I used both the Edinburgh and Glasgow branch for purchases.
Made one purchase in Edinburgh and they arranged delivery to the Glasgow branch and advised of options for next purchase. Speedy delivery and more great assistance when I went to Glasgow for collection and second purchase. This one delivered to home and again very speedy and excellent delivery service.
Good advise about connections and cable needs. Not pushy on insurance but politely explained and offered
3. syyskuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had an unbelievable price beat quote…
Had an unbelievable price beat quote for 65” LG G5, the staff were all great, had a laugh with Alan, extremely happy with the tv too
3. syyskuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A bit chaotic - but remedied professionally
Ordered an item online and was told to collect it from store. When I arrived it wasn’t there. 🙄 Store arranged for it to be delivered to me but it was delivered to store not my home. Eventually arrived and it wasn’t important as I wasn’t in a hurry but pretty poor delivery set-up.
+++Subsequently had discussions with Richer Sounds representatives who were fulsome in their apologies and offered me a £40 credit. They accepted that human error had been a factor. It was handled professionally and they persisted in their attempts to contact me to remedy the situation. Richer Sounds underlined why they have a good reputation for customer service.
3. syyskuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
I was genuinely sorry to read your review and offer my sincere apologies. I've since investigated and initially there was an admin issue in store with the stock of your click and collect order, to compound that the colleague made a further mistake arranging delivery of the products to the branch as opposed to direct to you as agreed.
Along with our Operations team I will arrange some urgent training with the branch to avoid this happening again, and in the meantime one of our team will be in touch with you directly to put things right. Hopefully you can see that such human errors, albeit inevitable, are rare, and I'm sorry we let you down.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Researched the Tv we wanted
Researched the Tv we wanted
Richer Sounds had the best deal , calked the Glasgow office reserved the last one in stock
Drive over and collected it
Best TV ever … very happy
29. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
friendly chat do friendly realistic…
friendly chat do friendly realistic on pricing
30. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Everything good
Everything good, guy in shop was very knowledgeable and helpful, took less than 10mins to purchase my tv and get delivery details.
29. kesäkuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service👍
29. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Great service
As always service second to none staff are friendly and full of knowledge about their products. I have bought all my tvs here and would go nowhere else. Thank you
28. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
5 star product, service and delivery
First time using Richer Sounds and it has made me wonder why I haven't before. Huge range of quality products, very competitively priced, speedy delivery plus efficient and friendly customer service. I don’t see why I'd go anywhere else in future for my audio purchases. My new Philips Tina turntable looks and sounds amazing. Thanks guys, keep it up and please accept a thoroughly well deserved recommendation from me, cheers.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Fantastic service, great price. I don’t know why anyone would shop anywhere else for hifi or av equipment.
26. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your wonderful feedback
Nothing was an issue with David who…
Nothing was an issue with David who sorted out my price. I told him that I had found a deal with another company explained that I was a VIP account holder with him and he beat the
Price I had. Excellent company to deal with and always professional from order to pick up…. First class for the customer.
25. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Helpful and friendly
Helpful, enthusiastic and friendly staff. Over the phone and in store. Great service.
22. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your wonderful feedback
Once again it's 5/5
Have previously bought from Richer Sounds and all has been good. Once again it was a 5* experience to purchase from this branch.
25. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your wonderful feedback
Great service and product
Great, patient service from Stephen in the Glasgow shop over the phone. Terrific tv and soundbar at good price. Delivery came two days later which was excellent. I even called Stephen when I was having a bit of difficulty setting up the tv and he sorted out the situation for me. All good.
25. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Everything went very smoothly with my…
Everything went very smoothly with my purchase and the price was excellent.
23. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your 5 star review!
Excellent selection of products
Excellent selection of products, helpful, friendly staff with a great expertise.
Very competitive prices with a fast delivery.
23. elokuuta 2026
Vastaus yritykseltä Richer Sounds - Glasgow
Thank you for your 5 star review!
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