Richer Sounds - Cardiff Arvostelua 

Professional, thoughtful approach. Dan in Cardiff store was excellent

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

Staff very knowledgable and truthful
No pressure to buy
Seamless experience
Seamless delivery

Very helpful staff, great price, tv delivered to boot of car.

Excellent advice and steered me towards choices of the best product to suit my needs . I bought a Cambridge minx 301 subwoofer ,the quality is superb and the piano black finish looks and feels like a well made item . Andie was a great help and has a great knowledge base on a range of electrical goods always recommend Mr c

Outstanding customer service very helpful knowledgeable friendly staff and great product also would highly recommend any sound vision equipment you need get to richer sounds

one of the small businesses that actually care about you

Always confident shopping at Richer Sounds Cardiff - staff are very knowledgeable, give helpful advice and are friendly! Good shopping experience!

Tip top service as is normal with Richer sounds, highly recommend them.

I made an appointment with Jon, explaining that we weren't going to spend a tremendous amount but due to a bad back couldn't hang around. He was brilliant from start to finish. He is an example of why I'd use Richer Sounds before anyone else.

Excellent product advice and service from the team in Cardiff. Went in with a request and came out with what I needed.

I spoke with a customer representative on the phone. He helped confirm my option for a Sony Bravia and soundbar was a good one, as well as going for a stand rather than wall mounting. The TV & soundbar arrived within a week. Communication was good throughout.

I called them to explain I was not sure whether to buy active or passive speakers for my new Brennan amplifier, and they said bring it in and we'll try out a range of options. So I had an hour in the listening lounge swapping a variety of options. The staff were great and I settled on a pair of passive.

I went in asking questions and they were answered. I asked about one particular item and was introduced to a cheaper option which turns out suited me better. They even hooked it up to demonstrate.
I left with a better idea of what I was looking for and a quote.
On returning with some changes to the suggested items there were no quibbles or trying to upsell. Just an offer of help if I needed any at any time in the future.

Very helpful (Andie) who had great knowledge of the LG tv
It was difficult to set up and without a quick start up quide it was almost impossible. I’m 70 zbf found it difficult and had to ask a neighbour for help

Superb service from all of the staff there. Will certainly use again.

Welcoming atmosphere in the store (Cardiff) and friendly, expert advice led to a hifi purchase that I’m delighted with. Very pleased with the suggestion to use the soundproof room to listen to the system and try a better record deck (Argon) which was well worth the extra cost.

Very friendly great advice, u Westwood what i wanted very quickly

Would not hesitate to shop there again

Second Samsung TV with a backlight issues in the last 3 years. 3 years into this latest 6 year warranty period struggled to get hold of service help. Given a number I tried to call with no joy as of yet. Hoping to get problem remedied.
*Update: Richer Sounds repairs replaced the faulty screen, however the power button is now missing from the tv unit. Can use the remote to power on. Not ideal.
Further update: Richer Sounds has offered to remedy the issue with a further repair or vouchers for a future purchase. I am really pleased they take their customer service seriously and have done their best to help throughout.