Richardhardie Arvostelua 75

Would seriously get rid of the sales manager at Silverlink, knowingly bringing back fraudulent people back!

Rude, hostile vile

None existent customer service faulty car and ignored all my messaged in trying to get a update joke

Was Mis sold a car Range Rover which had a serious engine fault before sale as i found previous auction documents in the glove box from the previous owner, after the car broke down within 4 month with a serious fault this come light. Richard Hardie took my car off me and had it 9 months fixing it promising my cars return, this is a very crafty trick to lower my consumer rights in rejecting the car they are very smart, after getting my car back after 9 month it broke within 6 weeks same fault the car would stop dead whilst driving, independent inspector from DEKRA Peter Bradley come and inspected my car he failed to acknowledge the car had a full engine strip despite there was job cards to support this instead he done a poor report to suggest no one would no when the fault occurred as lets face it the computer does not log a date or time the fault develops so the loop holes are there against the customer, the inspector is contracted by them never accept to be reviewed by there contractors its bias, consumer rights are non existent its just a black hole its just rich companies fighting 1 poor consumer and guess who wins they have no interest in putting anything right or being fair or decent, look up DEKRA reviews also to get the idea of the corruption, i bought a car from a garage FOR consumer protection i may aswel of bought it from the local clown. Car cost 16k fixing it has cost well over 10k. i can not return the car as im over my time limit / or trade the car as despite all this on paper a range rover is worth about 4k due to the length of time Richard Hardie kept it and depreciated it for me and did not fix it correctly, range rover are a VERY complicated cars only range rover specialists have a decent chance to fixing it, in realising this majority of local garages even rejected entertaining fixing a range rover , plus i would have been selling it on faulty being valued faulty the lost sleep or care sharing working around this has been soul distroying. Raised it with the ombudsman a non English motor investigator after i went private to a specialist to fix the car i expected the case to be a slam dunk in being compensated however English is not my investigators first language he also has limited mechanical qualifications to put 2 & 2 together. and my case has sat on his lap 1 year unresolved. consumer law is it should have been rejected at 6 month however how can i reject a car Richard Hardie had if i had to give them 1 chance to put things correct its a catch 22. Richard Hardie knows the loop holes on consumer rights aswel as not having a complaint department the workers just rotate between sites, reception is always told to tell you there not in, they only want to help selling cars no after care. DO NOT BUY FROM RICHARD HARDIE

Two recent great experiences through Kim on the reception desk at Richard Hardie Silverlink.
Very quick booking system for the service. Friendly and professional greeting on arrival, The fiat was booked in and a comprehension report provided.
A similar friendly atmosphere to discuss having the timing chain replaced with the offer of a courtesy car. The job was done quicker than estimated and I was very pleased with the overall experience. A very good experience undertaken in very competent and professional manner

I’ve been looking forward to writing this review so that anyone thinking of purchasing a vehicle from this company may have a rethink.
My wife and I have purchased over a period of 6 years 5 vehicles from Hardie’s. In July 2024 we, on the advice of a salesman we part exchanged our 1 year old MG HS for a new Peugeot 3008 on the advice given that MGs are a Friday afternoon car.
Because Hardie’s didn’t do what they were supposed to do, 19 point service, refitting of dash cams and not supplying a spare key.it cost us a total of £249.I took the vehicle to another dealer to do the 19 point service. I had reason to contact the Automobile Ombudsman because of Hardie’s attitude who took until December 2025 to settle my complaint. This wasn’t their fault for constant delays but Hardie’s in refusing to engage with the Ombudsman. The outcome was Hardie’s had to issue an apology for their unprofessional service. They haven’t done that and I’m not expecting them to as it shows their arrogance and ignorance in that once they have your money you can get lost.
Here’s why I’m smiling in writing this. We’re upgrading our car this month to the tune of £70,00. Business that would have gone to Hardie’s. Our daughter, who’s purchased 3 vehicles from Hardie’s in the past is part exchanging her car as is her husband for 2 new ones to the cost of £90,000. They would have normally went to Hardie’s. Then 2 work colleagues of my wife had enquired about her experience with the MG Hs as they were considered purchasing new vehicles at a cost of around £40,00 each from Hardie’s. On my wife’s advice they decided against purchasing from Hardie’s and have gone elsewhere.
So for the sake of Richard Hardie refusing to compensate me £249 for work they said they’d done but hadn’t. They have lost approximately £240,000 of business and that’s more satisfying than an apology or refund and that is satisfying.

Absolutely shocking service since the moment the car was picked up. Miss sold the car and told full service history, which would enable 7 year warranty. When querying proof of service history constant lies given until they finally admit this isn’t the case and is a miss sell. After collecting the car noticed missing boot-shelf, then provided boot-shelf from another car that does not fit. Rear wheel trim damaged and hanging off along with multiple body work issues. Faulty entertainment screen, to which I was told was my own fault for using a non branded cable (it wasn’t, and was resolved by replacing screen months later). Since getting this car 18 months ago I have been given a courtesy car twice due to issues, I have never experienced such a faulty car in all my years. Non existent after sales service and will only help if they are getting money out of you. Will ensure nobody I know ever steps foot here.

After sales service non existent, just fob you off. Bought a fifteen month old car, told it had a seven year warranty. However the first service had been done after the allowed time to keep it in warranty. Car had one owner, Richard Hardie, no excuse for this to happen but no help from them. Other things wrong with the car, in my opinion total rip off merchants. Wouldn't go near them again, Richard Hardie Ashington.

Like westerns ? these cowboys are the ones for you! I bought a car from them in May, been back to the garage several times, still attending in July ! with different faults. Unfortunately RH do not seem to have grasped the concept of customer service and and definitely do not understand what customer care is. I have had several courtesy cars which could have down with a clean upprior to issue. Service department is a bit too laid back.
Do not even consider writing a letter voicing your complaint ( which was suggested I do by sales) as they will not reply and will just ignore them !
As for Darren, the stereotype car salesman, once he has sold the car that is his commitment completed, and does not want to know any more about it. My advice is think twice about going to this garage !!

Brought a MG3 automatic hybrid been in garage with electric fault s been in 3 times
3 time came out worse with gear box trouble service reception flung key s at me
Sales manager very rude and nasty courtesy cars like skips they don’t wash or clean their cars
Avoid buying from this garage in ashington

Never ever would I deal with again! Horrendous service from start to finish, quick enough to take your money but then forget it. Stay well clear from this firm

Absolutely fantastic customer service from salesman Jonny Sibbet at the Richard Hardie silverlink branch. Myself a loyal customer of Richard Hardie having previously bought 4 MG cars here. His complete dedication to satisfying my every request upon the used vehicle I bought was without doubt superb.
He even stayed back after work one night to wash and prepare my blue Peugeot Partner MPV ready for collection!!
That is absolutely fantastic service!!
He really is one of the best car salesman I’ve ever dealt with and I’ve dealt with many over the years buying cars and being in the motor trade personally.
So if you want fantastic customer service, a vast knowledge of cars and somebody who really does care about his customers going above and beyond to satisfy their needs and wants then get yourself over to Richard Hardie silverlink branch and ask for Jonny!!

We made a serious enquiry on a used BMW 4.30i. First salesperson absolutely inept, couldn't\wouldn't answer questions, without continual referral to Manager. All sort of excuses and promises made not really to materialise.
Then spoke to Assistant Manager who was at least more personable, but ultimately still no full answers.
Decided to indeed visit this garage with an 160 miles round trip and after confirming with assistant manager. But, just to make sure telephoned to confirm, no answer throughout a full day.
This particular vehicle has a chequered past and deserved clarification, to which nobody but nobody was prepared to stick their neck out on a grossly overpriced,poorly documented car. Also misrepresentation inasmuch that advertised with 2 keys but only 1, resulting in a bill to the purchaser of £400.
Please, consider this bad review with others, but ultimately steer well clear of this unprofessional outfit.

Used the service department of Richard Hardie MG at Silverlink for 3 year service and four tyre replacement. Appalling service. Booked the tyres they advised me to buy 5 days before service. They rang me on the day of the service to say they had ordered the wrong tyres and the replacements would £150 more than we had agreed. No apology given. When they had finished service and tyre replacement and I tried to pay by card they informed me that their ‘internet was down and I would have to wait until it came back on’. I asked them how long would that be and they said ‘as long as it takes’, when I said I have a disabled wife at home and needed to leave they refused to release my car to me despite my asking them to send me an invoice which I would pay online on receipt.
Dreadful,dreadful,dreadful. I would strongly recommend you use another dealership for your car.

Purchased a lease car 3 years ago on a 4 year contract from the Sunderland branch. Service due and showroom has moved to silverlink. Paid for tunnel from Sunderland- the female member of staff on desk was polite. Car was ready after 2 hours - not bad at all. However returned to collect car which was unwashed . When i asked why the guy said he didn't want me ‘waiting around’- sorry. Small thing but all part of customer service. I know where i wont be going next year. Thanks for nothing.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP.

Purchased a Land Rover which developed a STOP/START fault in the first few weeks whilst under warranty.

They were unable to diagnose the reason having had my vehicle for over 20 days on two separate occasions stating it would need to go to Land Rover as there was a drain on the system which their diagnostics could not identify. Their ‘Service Manager’ who hadn’t a clue and should not be in that position of responsibility, never responded to my emails or kept me informed as to what was going on. In the end, after nearly six months, I ended up taking it to an independent Land Rover specialist who identified the fault as the car battery which was not be covered under warranty. I had them carry out the work.
I complained to the Richard Hardie asking to be reimbursed for the price of the diagnostic charged to me for finding the fault. They had the audacity to tell me that they would have also charged me if they had to take it to Land Rover to find the reasons for the drain on the battery. Surely, it is their obligation to diagnose the cause of the fault whilst under warranty and in fact there was never a drain on the system from the start, just a faulty battery. Can they not even test a car battery!
I was offered £100 as a goodwill gesture for the poor customer service.
No wonder their rating is so low. Not even worth one star.

Email sent to Richard Hardie complaints on 3rd October, 15th October and 4th November. It states on their website they respond within 7 days. As I had heard nothing after my 3rd email I phoned and was given email address for Nick Hardie.
Emailed and got an email back saying rejected - suspected spam. I sent another saying not spam. Only when I emailed again saying I would contact financial ombudsman did I then get a reply with a load of rubbish saying my emails had been blocked due to a telephone call where I had sworn at their sales manager in September because they ripped me off for £250. Nick Hardie now trying to say that a couple of lines in an email from him a month after my initial complaint saying I can't have a refund is a final response letter. Good luck with that Mr Hardie. I did advise him to check out all the bad reviews of his company on here but he is probably too busy ripping other customers off to have the time. DO NOT go to this company. You will regret it and be out of pocket.

Had great communication with Andrew Lee from start to finish, excellent service.

Within less than ten miles from the dealership tyre pressure warning lights came on and subsequently every day thereafter. The car was taken to the local KwikFit where a report confirmed that three of the four tyres had leaks, one from a bad puncture repair, another from the sidewall having cracks (which they advised could lead to a tyre blow out) and the other from the tyre not fitting flush to the wheel. My daughter had to pay £310 for two new tyres and one repair and a further £60 for wheel alignment on a car she had only got possession of four weeks prior!

I contacted the sales manager Andrew Keenan, who, whilst talking to me on the phone was typing on his PC and showed absolutely no interest in resolving the above issues. He stated that the tyre issues were 'advisory' and that it was ok to have to put air in the tyres daily, he also stated that the wheel alignment issue was probably my daughters fault caused by hitting a kerb or pothole, I can categorically state this did not happen and there are no marks on the alloy wheels. He was also not remotely concerned when I stated how many terrible reviews the dealership had and that it was a gross failure of management to not address the genuine problems at his dealership.

I would strongly advise anyone thinking of purchasing a car here to look elsewhere, this dealership is a shambles for an official Fiat/Abarth franchise, they genuinely don't give a damn once you have left the premises.

There are many other dealerships who will not only give good customer service but more importantly correctly prepare and safety check their cars before sale. AVOID!

Absolute Joke of a company, we went to take a new car with them, took our holding deposit of £250.00
we then get a phone call later on to say there is a issue with the finance so we decide not to take the car. they issued a transfer back to us on Saturday 18th January (Apparently) and we were suppose to get this money on Wednesday, which never happened. they keep changing the story to why we havent got that money back - and my partner has been ringing every day. they should of not took that money unless the finance was agreed, however we weren't to know that there was an issue with the finance. robbing useless company. avoid!

Absolutely shoddy after sales service. I've been fobbed off since October with a rust issue on a new car. Despite ringing the company over and over again and promised a return call, nothing has been forthcoming. Eventually I went to the manufacturers only for them to tell me that the dealership have rejected my claim due to road chipping!
Why have I not heard from Richard Hardie???