RentTheSun Arvostelua 

Terrible Experience with Stay Unique – Unjustly Rejected Without Reason

I’ve been a loyal Airbnb member for 8 years, without a single bad review, and yet Stay Unique has unjustly rejected my group’s reservation without providing any valid reason. We are a respectful group of women, and this trip was meant to be a relaxing weekend getaway, yet we were denied the opportunity to stay.

What’s worse is that instead of canceling the reservation on their end, they asked me to do it, citing "system issues" as the reason they couldn’t cancel themselves. This puts the burden on me, and despite their claim that we would receive a full refund, it feels highly unprofessional and manipulative. I’ve traveled extensively using Airbnb, and this is by far the worst experience I’ve had.

Be cautious when booking with Stay Unique, as they seem to have little regard for their guests, even when you have a perfect history on Airbnb. Very disappointed!

Excelente ubicación, muy agradable el sitio, servicio increíble, excelente calidad en todo el sentido de la palabra. Ya nuevamente volvimos a separar en el mismo lugar. Para volver una y otra ves. Al 100%¢

Estuve en Barcelona y me encanto la experiencia volvería cada que tuviera la oportunidad, Servicio increíble, el apartamento super cómodo acorde al precio. La ubicación maravillosa. Lo recomiendo mil veces.

Me gusto mucho la ubicacion y aseo del Apartamento. Sin duda volveria

El piso fue tal cual la descripción. Espectacular trato de los customers en resolver cualquier duda que tenía. Gracias Stay Unique :)

We recently had the pleasure of staying at one of the towers in Martiricos, and the experience exceeded our expectations. Stay U-nique offers excellent 24/7 customer service, with a highly professional and accommodating team. We highly recommend their services for a remarkable and seamless stay.

Spectacular!

During our stay, we had a great time at this stay. The owner provided all we needed to feel as comfortable as at home, and the accessibility to the place was quite convenient too.

Highly recommended.

Nos hospedamos en un piso de stay unique en Malaga y nos encantó. Excelente servicio de principio a fin, muy acogedor, limpio y agradable. Recomiendo!

La mejor opción para hospedarse en Barcelona! Me encantó el servicio personalizado y el piso que elegí fue exactamente igual que las fotos. Volvería a elegir Stay Unique en mi próximo viaje

Excelente atención, invito a todos los usuarios a usar estos servicios son de primera calidad

El apartamento donde me hospedé era justo como en las fotos, limpio, luminoso y con una decoración bastante elegante. El servicio de auto-chekin me pareció excelente, y la atención del personal fue fantástica

La atención fue al 100%, fueron muy amables y se cumplieron todas mis peticiones, lo recomendaría con todas mis amistades y demás familiares.
Gracias Stay Unique

If I could give zero stars, I would.

We booked this company for a family trip and less than two weeks before our stay, they canceled our booking for 10 people.

First, they claimed the reason was potential noise and parties. However, we are a family group that doesn't drink alcohol.

Then they said all guests must be at least 30 years old. Our group consists of married couples aged 27-30.

Finally, they changed the requirement to all guests needing to be 35 or older. This is the first time I've heard of such an age requirement.

Their final email stated that our guest profile does not fit/coexist with their property.

With less than two weeks to go, we now have 10 people without a place to stay. Avoid this company at all costs, especially if you are from an ethnic minority background.

We are travelling from london all frequent travellers.

The BOT reviews dont fall for it

Stayed in a flat at Paseo de Martiricos 30 in Malaga, the building has several flats and only a few are rented by agencies, others are owned, this means that rent holiday guests are treated by the rude staff of the building as Z-list customers, not worthy of basic respect and politeness. The bald security guy who supervises the swimming pool kicked me out of the building shouting to me to "go in the streets" and making rude gestures the last day, even becoming aggressive and threatening against a woman, so much that I felt scared for my personal safety. I just wanted to stop a couple of hours in the common spaces before leaving for the airport (which was always permitted in every structure I went to), no one explained to me it wasn't allowed, but if these are rules, the guard could just explain to me more politely, not treating me (a paying guest) like a beggar. Really schocking and doesn't give a good name to spanish hospitality. Do yourself a favour a book a hotel or a flat managed directly by the owner, instead of these dodgey agencies who don't own the building and where you're treated like dirt the moment you have to check out. And to the disgusting staff of the building (especially the fat bald supervisor of the roof swimming pool), learn how to treat guests, instead of acting like animals, i've never been treated so poorly anywhere I've been to vacation. Disgusting.

Nos estamos quedando en uno de los apartamentos, específicamente el que tienen registrado como 43211. La experiencia es negativa. Claramente anuncia que tiene un sofá cama extra para dormir pero no es usable. El cuerpo va directamente sobre el somier, es decir, directo a la madera sin nada acolchonado. Después de dormir un día el dolor de espalda es total. Lo he comunicado varias veces y la única respuesta es q así es el diseño del sofá y que lamentan q no lo encuentre cómodo. No es un tema de comodidad, es de usabilidad y esto no es usable ni está hecho para dormir directamente sin un colchón o algo. En mi caso mal producto y mal servicio al cliente.

Terrible customer service I would NOT recommend booking at all!!!
Paid in full months in advance and then CANCELLED my booking a week before my holiday to Barcelona and could not provide any reason for doing so!!!

Avoid U-nique agency. They behaved as scammers. Here is our honest review after the experience in their Malaga apartment:

1. The apartment supposed to have sleeping places for 4 persons (sofa bed, double bed), but it has only 2 places because the sofa bed was broken. (To sleep on the sofa without unfolding it is not possible, it’s short as you can see on the picture)

We were 3 people and it was paid for 3 persons. Despite contacting the agency, they provided no solution. In the end one of us had to MOVE to a different place to live, because in the apartment was no 3rd place to sleep.

2. The door lock was not working properly, and sometimes we couldn't enter to the apartment or were locked inside. We even had to get out through the window once.

3. Access to the building and apartment was exclusively through a mobile phone, which proved challenging for my elderly father who doesn't use smartphone and simply did not have an internet in this country. We asked for the physical keys, the agency rejected our request. However they provided us the keys after we got locked in the apartment and door was not opening through a mobile phone.
(But the keys work only from outside anyway)

4. The living room does not have a real wall and does not have a window (not mentioned in the listing).
It’s separated from the neighbors by plywood. So, you will hear a constant noise and parties, music at night.

Also, there is almost no light in the living room-kitchen. And if you open the plywood window, it will lead you to the neighbors and someone passing by can simply enter to the apartment through this window.

5. The agency barged in before check-out time. At 9:35am someone was entering to the apartment, though check-out is at 11am, causing further inconvenience and discomfort.

6. Also, they supposed to have parking. But 2 days before they sent a message, that the parking will not be available.

No one of the mentioned issues was solved or compensated by the agency.

I was with my friends in Barcelona and the apartment and the service were excellent. They also answered all our questions. We will come back with them.

Nos hospedamos en setiembre en Barcelona, todo fue genial. Gracias por todo.