Renault Australia Arvostelua 12

Disappointed, spent 4 hours for a service, identified that the thermostat was faulty, now requested to get the car back again to spend half a day at the workshop, waste of our time. Can't believe a small thermostat sensor is been called in back for a recheck, it's like the 1st time that the car was in wasn't investigated at all? Secondly, the car is a manufacturer fault under warranty but a loan car has to be paid for by the customer, not at all fair. So initially the car was sent back for my wife and small toddler to be in the heat while your car was recording -9 to -20 blowing hot air whilst in the scorching WA heat of 32-40 degrees. This will be our last Renault car in the family.
Purchased a Renault Captur few months ago 2025 from CarsGiant
Post purchase in few days temperature sensor issues -10 to -15 in WA summer
Was asked to take it to Renault since in warranty, have been to Renault almost x3 times sensor has been replaced but still the same issue, now we are stuck with this F-ing car. Please don’t buy a Renault.

Today my 3-year-old Renault Arkana suddenly displayed a major engine failure warning, complete with flashing red alerts. Given the vehicle is still well within warranty and had only just been serviced, I did what any reasonable customer would do—I called for assistance.
What followed was extremely disappointing.

Roadside assistance advised they could tow the vehicle, but only if a nearby dealer agreed to accept it. When I contacted Gold Coast Renault, I was met with a lack of urgency and unwillingness to help. I was told it would take 2–3 weeks just to inspect the car, and they refused to accept it that afternoon because it was “too late on a Friday” (around 1pm). Instead, I was informed the vehicle would need to sit in a towing yard until they were ready. While stranded on the side of the road, I was also made to feel unreasonable for expecting any urgency, and was told a loan car was not an option.If was then informed to take up the issue with Renault Australia Head office.

Seeking further help, I contacted Renault Australia. Unfortunately, this experience was equally disappointing, Shay in customer service response was rude, lacked empathy and support, and I was told the situation was entirely up to the dealer, despite the vehicle being under a 7-year warranty.

At this point I was beside myself and at a complete loss at how to proceed ( I am a carer for my 84 year old mother who had now been waiting for pick up at the local doctor for 2 hours ) I contacted the dealer I bought the vehicle from Crick's Highway in Springwood who are over an hour away and not the closest dealer as stipulated via free roadside assistance. In complete contrast, Rosanna at Cricks Renault Springwood demonstrated what genuine customer service looks like. She calmly guided me through a basic safety check over the phone, quickly identified that the issue was most likely a flat battery, and directed me to a roadside provider who could assist immediately. She remained supportive throughout the entire process.

Within an hour, the issue was resolved and my car was running perfectly.

Had I followed the initial advice, my car would have been towed, left sitting for weeks, and I would have been without transport—only to later discover it was a simple flat battery, which isn’t covered under warranty. This would have resulted in unnecessary costs for towing, diagnostics, and repairs.

This experience highlights a significant gap in customer service and practical support when it is most needed. Rosanna is the reason this situation did not turn into an unnecessary costly and prolonged ordeal for me.
She is a true credit to her dealership Cricks Highway in Springwood and sets the standard others especially those at head office should strive to meet.

Customer service tells you one thing then when you email it’s a no we don’t help at all.

If I would have had the vehicle towed to a dealership as they said “oh as it’s not long out of warranty we may do a good will gesture” As there very few Renault dealerships I would be out of pocket hundred of dollars even with my private roadside assist. Same thing Renault also have a 1 year roadside assist.
What warranty might as well give you none.

I thought the other brand of vehicle I had was terrible but at least they did have a decent warranty period and customer service.

From prior to delivery the customer service has been terrible.

Think twice before buying a car from these guys.

I reported a broken boot handle (which also damaged the internal panel) in September 2025. Renault confirmed the issue was covered under warranty and advised the parts would be ordered. Over three months later, the car is still unrepaired and I have received zero follow-up.

I have contacted Renault repeatedly and was told multiple times that I would be called back. This never happened. I was also told a manager would contact me — again, no one did.

I understand parts delays, but a complete lack of communication for a confirmed warranty repair is unacceptable. Customers should not have to chase basic updates for months.

After just 60,000 km, my Renault Traffic has shown signs of premature wear and mechanical issues—something I haven’t experienced with other brands under similar conditions and regular servicing. The vehicle simply doesn't hold up as well as competitors in terms of build quality and reliability.

Unfortunately, dealing with Renault’s customer service only added to the frustration. Communication was unclear, support was unhelpful, and the overall handling of my concerns lacked basic professionalism and common sense.

Based on my experience, I cannot recommend Renault. The vehicle has proven too fragile for regular use. This will be my first and last Renault purchase.

Warranty Claim Refused: Two year old Koleos which i bought new. After its 2nd service i was told that the rear brake discs were failing and will need to be replaced at over $700. I was incredulous as i am retired and the car had only done 13,500km. I queried this with the garage and they said it could be corrosion, however i don't live beside the sea and the car is garaged every night. Also it is very unusual for the rear discs to fail before the front ones.
The garage said they would check Renault Australia warranty department and get back to me. I heard nothing for ages, so i contacted Renault Australia. They then contacted the garage and arranged for the car to be brought back in and examined again (another half day of my life i won't get back).
Renault Australia customer service then informed me that the warranty claim had been rejected, as they do not see a manufacturing defect. The warranty department will not speak directly with customers, i have asked to speak with someone more senior but am now being ignored...
We have two Koleos in the family, the second one is two years older and has just had to have it's front discs replaced. Must be made out of rubbish steel, i have never had an issue like this before.

Worst experience ever! My Renault Megane experienced engine failure after 10 years and 162,000kms. The Renault service centre in Warwick Farm told me it would be a 1 month wait before they could have a look at it. When they finally assessed the car I was quoted $30k for an engine replacement for a vehicle that had a market value of about $5k at the time! When I took it to the scrap heap the owner/operator said to me we see so many of this brand of car. Absolutely terrible product and service!

Car developed a warranty issue after only 50000kms. Finally got the car in for repair. Took a whole day to tell me they could not fix it, as they needed a part. I was told the repair would take 3-4 days. I explained I needed a courtesy car. Was told the next courtesy car was in 4 weeks time. During the 4 weeks I would have to use an sub standard vehicle. Do not buy Renault cars, they break easily. Do not expect Customer Service. There is none.

I've bought Renault in 2014 brand new, however I've struggled with it's parts and electrical, it's too expensive to replace. I'm currently going through the toughest phase of keeping this car, as my smart key is faulty now and I tell you none of the dealership will help you out. So once you buy a new car it will last 5 years and after that dealership will leave you first to figure out the faults and after that will literally not help you out, I've requesting for help from castle hill dealership and I've been asked to contact peter warren or chatswood dealership which I did but they will not help you out either, I'm still trying to get a local mechanic now to see if someone can help, so it's up to you if you are smart enough in figuring out stuff go for that otherwise good luck with Renault it's dealership and electrical problems.

Barossa valley Renault - they told my husband it was the starter motor that needed replaced . Did not tell him a price until it was picked up and charged him 2.8k. However this didn’t fix the car . When we told them we got told to wait until 8/12 for them to look at it . They said most likely the new starter motor was faulty. Please I would not recommend going to Nuriootpa Renault ti service it buy a car. Probably the worst customer service I have ever had.

My Renault Kangoo all of a sudden whilst driving experienced white smoke blowing from the exhaust and took it to the Renault Service Centre.
The van had done only 94,000 kilometers and 4 months out of warranty but not being sure if it was a major fault I thought best get Renault to diagnose the issue. The service manager at the time was arrogant and showed no compassion or concern and pretty much set the record straight because i did not service my van at Renault they would not consider any chance of goodwil. Their diagnosis revealed a damaged turbo and engine. Independent mechanics proved their engine diagnosis to be false and totally incorrect. It caused my business loss of income and total stress for the van was kept there at their workshop for 7 weeks while trying to fight this claim!
The issue was only the turbo after independant disgnosis and got it repaired from another mechanic. All i asked for was an honest diagnosis of what the fault was and if goodwill could not be considered, well and good. But instead they displayed arrogance and an incorrect diagnosis and discrediting my mechanic who by the way is VACC accredited for more than 30 years and service log kept to date. Totally unethical and arrogant.

Appalling after-sales service and customer care! I have been having problems with the local dealership from whom I have purchased 3 Renaults over the past ten year (last one three years ago). Renault Australia couldn't be bothered to help with any of the issues (past or present). One of my cars has been recalled but I didn't get the notification because of poor communication between the dealer who I bought the car from and Head Office. Trying to communicate with Head Office is a nightmare and they don't even read the information you provide them properly.
Three years after I purchased the car and with multiple communications to Head Office about the car (all with me listed as the owner), Renault Australia are telling me they have no record of me buying it!