Absolute terrible customer service!! Very friendly and all that until you pay. Then zero customer support, ignored emails. Domain will not work so I have to pay to get it transferred. Money lost becau... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Register365 provides great domain and email hosting services. Their platform is very easy to use. The uptime is reliable, and the support team helps fast when needed. It is a top choice for managing b... Näytä lisää
Yritys on vastannut
Issues transferring a domain name. I was having problems transferring a domain name from my old Clikpic page to my new Squarespace page, so decided to phone Register365. The call was answered very qui... Näytä lisää
Yritys on vastannut
As a reseller / web designer i put tech support above anything else, their phone support for me is the key . As a long standing customer that is why i stay, the sales side of the company is a little t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Sähköpostipalvelun tarjoaja
- ja myös
- DNS-palvelin
- Internet-sivujen suunnittelija
- Internetpalvelujen tarjoaja
- Verkkokauppa-palveluntarjoajat
- Verkkopalveluyhtiö
Erilaisten ulkoisten lähteiden tuottama tieto
Register domain names instantly with one the largest .ie registrars in Ireland and get free email! We also offer web hosting, email and Office365 products, website and ecommerce building tools, servers and SSL certificates.
Yhteystiedot
Irlanti
- www.register365.com
4,4
Erinomainen
324 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Will at Register365 was extremely…
Will at Register365 was extremely helpful. I'm a rookie with many questions and he was more than capable of answering them and highlighting things I hadn't even thought to ask. His information was detailed and easy to understand and I have no hesitation recommending him.
24. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello,
Thanks for getting in touch to leave this feedback!
It's great to hear that Will was able to get your domain online, while also answering all your queries with the correct information.
It is a pleasure that you have chosen us to start your online adventures with, here's to doing many more business together in the future.
Many thanks,
Harri.
Price gouging - do not trust
price gouging, fees for everything including basic services which are provided as standard by other hosting companys. shop around.
3. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello,
Thank you for providing this review!
Our domain name pricing is periodically reviewed for changes in supplier costs and other factors which are taken into account; In light of this we have adjusted our prices accordingly.
We along with other registries and registrars do charge for these services - therefore as standard business practice we have aligned our pricing with that.
Kind regards,
Harri.
Excellent customer service
I can not say enough good things about Will from the accounts team at Register365. I am currently creating a website for a client who has a domain with Register365 but was not really sure about the features they were paying for. Will was able to go through the entire plan with me and helped arrange a refund for my client for features they had never used. I do not usually deal with third parties but I would deal with Will anytime due to the excellent customer support he provided me with. My client is now delighted with her refund and new plan so thank you to Will and I will continue to use Register365 in the future.
27. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Jason,
Thanks for your kind and detailed review. We certainly appreciate it!
I am delighted that Will has been able to provide such excellent customer service. It's what we strive to do.
Should you need any future assistance please do not hesitate to get in touch and we will be happy to help.
Enjoy the rest of your week.
Ben.
Dealt with Beenish Hussain over a…
Dealt with Beenish Hussain over a domain issue and she was super helpful. Great to deal with!
3. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Morning Kate,
Thank you very much for taking time out of your day to leave a review. We appreciate it.
I am delighted that Beenish has been really helpful in getting your domain issue sorted.
I will be certain to pass your kind words across to her.
If you need us in the future then you know where we are.
Enjoy your week.
Ben.
Hannah was really helpful
Hannah was really helpful, got everything sorted out for us, and saved us money!
21. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Morning Judith,
Thanks for your review - much appreciated.
I am delighted that Hannah has been able to get you sorted alongside saving you some money! Always helps in this day and age.
Should you need us again then you know where we are.
Have a great week.
Ben.
First rate customer support from Kieren
Raised a ticket because Gmail was rejecting emails from my domain. Kieren from Register365 responded within a day. He not only identified the problem and explained it to me (an SPF issue) but he also fixed it on the spot. First class customer service.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Morning Kevin,
Thank you very much for your kind words.
I am delighted that Kieren has been able to help in such a positive way. We always aim to help as best as we possibly can.
Should you need any future assistance then you know where we are.
Have a great day.
Ben.
It was a pleasure to Chat with Beenish…
It was a pleasure to Chat with Beenish at Register 365 this morning,she was just so helpful with our query and just so prompt with her response.
27. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Arty,
Thanks for taking time out of your day to leave a review, we appreciate the kind words.
I have passed your feedback onto Beenish who was delighted to receive such positive feedback.
Should you need any assistance going forward then you know where we are.
Hope you enjoy the rest of your week :)
Ben.
Several hours to get a simple response from their support
From my experience their techinical support is terrible. I'm waiting for hours already to get a response from then, where one of my domains is offline, I've fixed the issue from my side (payment) and they just don't reply and my domain is still offline. If you choose go with them, hopefully you won't need any urgent support. You can't count on their support.
22. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Alexandre,
Thanks for taking time out of your day to leave a review. It helps us improve our service in the long run.
I have managed to access your account and will be escalating your support ticket to a critical status to ensure this gets resolved as soon as possible for you.
I will get our team to reach out to you once they have resolved your issue.
Thanks again for your review.
Hope you have a great weekend.
Kind regards,
Ben.
Technical Support Query Excellent Service
Phoned in for technical support in changing my Nameservers, Jack was so helpful and went above and beyond in helping me understand the technical elements and the next steps to what I need to do.
2. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Lisa,
Thank you for this amazing feedback, it means so much to us.
We love to hear that our expert team is committed to going above and beyond to help with your issues while providing assured next steps to help you achieve your online goals.
Have a great rest of the week, Lisa.
Many thanks,
Harri.
Customer Service Where A Great Help
I had to set up new Hosting for an existing website, I wasn't sure what package I would need and rang the customer service. They also talked me through how to move the Domain and how to set up the hosting over the phone. They were super patient and really helpful.
It was great to talk to a real person straight away when I rang and they walked me through each step I needed to do.
25. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Kevin,
Thank you for taking the time to leave this review, it makes our day.
I'm really pleased to hear that when you needed it, we were on hand to provide top quality support that you deserve.
We are glad to do business with you Kevin, here's to many years of working together.
Many thanks,
Harri.
Your login is OBNOXIOUS, let me into my account!
Earlier today I purchased a domain from you.
When I attempt to login I'm getting denied since your system thinks I'm trying to access from a different IP or something.
I've never, ever had such a bad experience trying to log into an online provider as I'm having with your company right now.
Your automated system is denying access to me, yet you offer no solutions or ways to get back into my account. I need to be logged in to open a support ticket or add 2FA / disable the IP blocking, who was the genius who came up with that? How is this the default behaviour? I got locked out of my account before I even knew this was a thing I had to worry about!
It drives me crazy when companies such as yours try to be too clever with these automated systems and get it so wrong. I use a VPN and a password manager, my password is already unique and 22 characters long, let me worry about my own security, or at least have the courtesy of having a support email available on your website. Am I supposed to call you over this?
If you're gonna lock me out of my account right after I make a purchase, maybe MAYBE have a big sign warning me about 2FA or this IP nonsense. You have my phone number from the information I had to fill in for the domain, why not ask right there if I want to use that for 2FA?
Why even make me set a recovery word when I create the account if you are not going to allow me to use that to show it's me (which, maybe just send me a verification code... ?).
This all seems incredibly overkill. I'm out of the country at the moment, calling is incredibly inconvenient for me. Just have a form on your website or a chatbox, or even a public email. I won't do business with your company again, you're lucky GoDaddy doesn't sell .ie domains. Honestly it's like no one thought this through, what an absolute waste of time.
6. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Augusto,
Thanks for providing this feedback.
As part of our system security, IP restrictions are placed on accounts. Countries can either be added to this individually or the restrictions can be taken off altogether on your control panel, the access initially provided is for the original access country.
I have now added the countries that you were trying to access your control panel from, this will allow you to access your control panel.
If you need anything else, please get back in contact with us.
Kind regards,
Harri.
Very helpful technical support staff
27. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Eamon,
Thanks for providing this review, it helps us out a lot!
We really appreciate the kind words regarding our helpful technical support staff, I will pass this on to the team, I'm sure they will love to hear it.
Have a great rest of the week, Eamon.
Many thanks,
Harri.
Ok, could do so much better
Been with them for a while, they are ok but could do so much better.
Charges for basic SSL is 8 euros per month before VAT, why not provide Lets Encrypt which is for free? Most other hosting companies provide this.
Very few addons are available in the Cpanel, even in the top hosting package, especially compared with other hosting companies.
Also, Customer Service replies are very slow, you could be waiting a whole 24 hours for a reply for something that needs immediate attention.
14. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Johnny,
Thanks for providing this feedback, it hopefully puts us on the best path to improvement of our service.
Regarding the Lets encrypt SSL, this is only valid for 3 months- after that an installation would have to be completed again. Whereas, our paid for SSL can be put on 1 or 2 year terms. Our cPanel hosting allows you to install lets encrypt SSL's, but only on this type of hosting.
As with all of our hosting packages, we offer multiple packages which offer add ons and features available.
Apologies for the wait time, we are always looking to improve this so hopefully it will be better for you next time. We do, however, offer a customer service phone line which can be reached at 0345 363 3633 and is open from 8 - 5:30 from Monday to Friday.
I have requested some more information from yourself as I can't locate your account., if you did want a more detailed explanation of products and services, we can get an email out explaining these. Just get back to us with this information and we will be able to look into this.
Many thanks,
Harri.
Excellent service
Excellent service, highly efficient and courteous
13. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Ciaran,
Thank you for leaving this review, we really appreciate it.
It's a pleasure to provide excellent customer service for our wonderful customers.
Have a nice rest of the week, Ciaran.
Many thanks,
Harri.
Jack was able to give me good advice on changes needed
Jack was able to give me good advice on how to proceed with changes we need to implement and the best time to do it for one of our companies
3. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Charlie,
Thanks for taking the time to leave this great review, we really appreciate it.
I will pass on your great feedback to Jack, I'm sure he will love to hear this.
Many thanks,
Harri.
Service at its best.
Just another more than satisfactory experience here. Nat went the extra mile to help. It's a pattern!
23. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello!
Thank you for taking the time to leave this great feedback, we really appreciate it.
We always aim to exceed expectations, so you get the support you deserve. So I am glad your experience with Nat was no different.
I will pass this feedback on to him, he will love it!
Many thanks,
Harri.
Sorting a website that was down
My website was down & I didn't know how to sort it out. I contacted Register365.com & the guy I dealt with, Kieran Flack,couldn't have been more helpful & patient. Nothing was too much trouble for him & he sorted out the problem (my own fault!) in no time. Great customer service & a very nice manner too, patient & helpful.
14. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Kathryn,
Thanks for taking the time out of your day to leave this wonderful review, we really appreciate it.
I will pass on your comments to Kieren, I'm sure he will love to hear it.
Have a lovely rest of the day and week!
Many thanks,
Harri.
Was helped out by Liam in tech support
Was helped out by Liam in tech support. Excellent as always. Have been with register365 for the last few years and from sales to support had always proved excellent
8. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Anthony,
Many thanks for your review I have let Liam know and he is over the moon that you have provided such positive feedback.
If there is anything else that we can do for you please do let us know and we will be more than happy to assist as always.
Hope you have a lovely weekend.
Ben.
Service withdrawn without notice
Service withdrawn without notice,
Had access to myemail address withdrawn this morning without notice, ticket opened on support only to be closed and unanswered after reopening it, turns out my account was due for payment, which is fine if they had sent me notice of this, however the contact email address on my account was incorrect. It wouldnt have taken much logic to send the notification to the email I have with them! Deeply frustrated and disappointed.
Footnote: Just checked my account and see they have the contact email address set up incorrectly again... Jokers
Post reply comment;
Harri, the agent has set my contact email up incorrectly again so I cannot access the control panel!!! surely you can do better than this?
1. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Cathal,
Thank you for providing this feedback, we appreciate all feedback, as it hopefully puts us on the best path to improvement.
Regarding your emails being inaccessible, this was due to the renewal of the email package going overdue. Of course we do not wish to see any downtime to our customers service's, however payment is essential for this package to stay live.
Upon the creation of the account, it looks like there was a typo to the personal email on the account. This has now been amended, so any future communications will be sent to the correct email.
Unfortunately, we had no other email on the account available, therefore we were unable to send this elsewhere. I am sorry for the inconvenience caused regarding this. I would suggest accessing your control panel in order to update these details, to avoid any further issues.
Many thanks,
Harri.
Great Sales Associate
Sales Associate Tom Utley was a huge help in resolving my need for an additional email address. This request was processed in super quick time, and at a price and terms that were acceptable. Many thanks. Tristan
26. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Register365
Hello Tristan,
Thanks for leaving this excellent review!
I will pass on your kind words to Tom, I'm sure he will love to hear it.
It warms our hearts when we provide the kind of support that our brilliant customers deserve.
Have a great rest of the week Tristan!
Many thanks,
Harri.
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