Recordcase.de Arvostelua 371

Ich bin sehr zufrieden ,die Lieferung ging schnell

Alles bestens, schnelle Lieferung, gerne wieder

Sehr guter Onlineshop, total nette Kommunikation, gute Preise. Insgesamt ein sehr seriöser Onlineshop. Ich bin wirklich zufrieden.

Dies war nun meine zweite Bestellung bei Recordcase, und wie schon beim ersten Mal war die Lieferung nach nur 1-2 Tagen da. Neben der schnellen Lieferung bietet Recordcase auch die besten und günstigsten Preise.

Besonders schön fand ich, dass ich bei meiner zweiten Bestellung eine „Danke-E-Mail“ erhalten habe, in der sich das Team für meinen erneuten Kauf bedankt hat – eine nette Geste!

Bestellte Produkte:

Pioneer DJ FLX 4 (August 2024)
Pioneer DJ FLX 10 (Januar 2025)
Ich werde definitiv wieder bei Recordcase bestellen!

Sehr schnelle, problemlose Lieferung
Gründliche Verpackung

Besserer Preis als der aktuelle Preis ín Ungarn

Recordcase, numero uno in Europa! 🔝🔝🔝

Super Service und schnelle Lieferung.
Dies war meine zweite Bestellung und sicherlich auch nicht die letzte.

Super Shop. Dort wird man als Kunde noch wertgeschätzt.

Prima Beratung - danke

Günstiger Webshop, viele vorrätige Artikel & schnelle Lieferung. Alles super :-)

Reading these reviews, I thought Recordcase.de was trustable, but unfortunally, on the contrary this is how they act when something goes wrong with their clients orders and I didn't realize before that there were already other comments with this similar situation that is not an exception, but "due to their internal regulations".

After what seems to be a DHL deliberate delaying tactic, lost/broken products or fraud with undelivered order, Recordcase is keeping my money instead of refunding or replacing it:

Order placed on december 2nd. December 5th DHL notified they would be delivering on Dec. 9th. I made sure they had the correct address, phone number, ringbell working fine and four people at home attending it every second of that day, and still that night DHL updated the tracking status as "consignee absent". I called DHL next day to claim it was a lie and they told me that thay would have to open an investigation to see if the delivery person was lying and in the meanwhile the system wouldnt let them arrange a "second" delivery attempt at home so they would try to deliver it at a service point and I would have to pick it up there (even after they had said they didn't deliver it there the day before because "my parcel is too big"). In order to have my order as soon as possible I agreed and I also sent an email to Recordcase asking for help and letting them know of this issue.

2 days later the parcel was out for delivery to the same Service Point that supposedly rejected it before, so I went there and could talk to the owner who told me that in fact, he had rejected the delivery from DHL before not because it was to big (in fact he had stored packages 4 times bigger than mine), but because the delivery people were systematically lying to their clients about "absent consegnee" and then directly trying to leave all the packages there out of hours and under unagreed conditions. The delivery man was doing everything there at the store as we can see in the timing of the tracking status (home attempt and service point rejecting happened all in 3 minutes). The Service Point owner agreed to take the delivery that supposedly was out that day. As it wasn't delivered again, next day I went to the Service Point to ask what had happened and the owner again told me "they are lying, even if the status says it is going to be delivered here, it is not, they are not coming, I have a lot of clients coming with the same issue". I couln't belive or understand, but he was telling the truth, the parcel was out for delivery for several days without really being attempted to deliver.

First Recordcase response to this came after 2 days just to send me a screen shot of the tracking status saying "According to the tracking number, the package is scheduled to be delivered today. This will ensure that the delivery can be completed smoothly". I replied explaining with details everything the Service Point Owner told me and that by then I had already spent 2 hours in DHL calls and gone twice to the Service Point. They never answered so I had to call on december 17th and the person who attended asked me to send again all detailed informations to his mail because he didn't have acces to the info-recordcase.de account. I did so and his response next day was "We understand your anger and regret the inconvenience you have experienced. Due to our internal regulations, we are unfortunately only able to refund the amount once we have received the goods back". Same day I replied telling it wasnt a return, in fact I do want the products, if I want the money back it's to buy them again from another store. They could have sent the order again and deal later with their carrier provider's loss. I can't even know for sure if they in fact sent what I bought as it was never delivered. There is no justification to wait and see if the goods are back as neither that nor its conditions have ever depended on me. So they are keeping my money as warranty that THEY won't lose any profits if something happened to "my undelivered goods".
UPDATE: It went on a loop this way for 3 more weeks. After a long dispute case through PayPal which they fight all along, PayPal resolved in my favor and I could get my money back 50 days after the order date! Even after that, DHL and Recordcase employee insistend in "your order is being delivered", I had to asked several times to stop harassing me. And yet it continues. Now I am reciving some request to validate this review or it will be removed, so I think I will still have to keep demonstrating how terrible experience I had with this store. Whatever document or mail they request I have it and will send it.

Sehr schnelle Lieferung, es gibt nichts zu beanstanden alles super verpackt und die Monitore von Yahmaha HS 8 sind wirklich sehr gut würde jederzeit wieder bei Recordbase kaufen.

Guter Preis und schnelle Lieferung. Alles in Ordnung.

Mit Abstand der beste Shop den ich Online kenne! Lieferung immer 1a+++
Auch nach einer Retoure super Ablauf und Geld nach 2 Tagen zurück erhalten. Andere Shops halten das Geld 14 Tage fest (AGBs). Wer DJ Equipment kaufen will,..kann es hier ohne bedenken tun! Absolute Empfehlung!

The things i have bought are nice and beautiful and i really like them.

all good, Roland drums bought there,

Update vom 12.06.2026:
Es ist schon ziemlich amüsant, dass das Unternehmen nicht für seine eigenen Fehler geradestehen kann und bereits zum zweiten Mal versucht hat, meinen Kommentar entfernen zu lassen. Bitte erspart euch den Stress und bestellt nicht bei ihnen.

Originale Text:
Angesichts der hohen Bewertungen des Shops habe ich am 13.06.24 ein Roland FP-10 bestellt. Kurz danach erhielt ich eine E-Mail, in der mir mitgeteilt wurde, dass ein Artikel meiner Bestellung nicht verfügbar sei und meine Lieferung daher auf den 21.06. verschoben wurde. Anschließend habe ich erneut den Kontakt zum Shop gesucht, da meine Bestellung nicht verschickt wurde, und erhielt fast sofort eine Antwort, dass der Lieferant die Ware noch nicht geliefert habe und dass sie voraussichtlich Anfang Juli bei ihnen eintreffen würde. Natürlich war die Ware auch danach immer noch nicht bei ihnen. Jedes Mal, wenn ich nach meiner Bestellung fragte, bekam ich nur eine erneute Verschiebung des Versanddatums als Antwort. Auf meine anderen Fragen wurde konsequent nicht eingegangen. Nach drei Monaten Warten hatte ich schließlich genug und stornierte meine Bestellung. Doch selbst dabei musste ich ihnen mehrmals schreiben, da ich keine Antworten erhielt. Zum Glück habe ich mein Geld mittlerweile zurück, aber diesen Shop werde ich nie wieder in meinem Leben nutzen.

Disappointed that all costs were not made clear at the time of purchase. The price on the website states that VAT and shipping is included, however, I was charged £33 VAT, and £20 handling by Parcelforce in the UK.
If you are buying from the UK, make sure you factor in the custom charges when looking at total costs.