RealDoll Arvostelua 

Like most online forums the company is a scam, they market their products extensively and take orders, but don’t deliver products. They will reply talking about supply issues and extended delays and yet you will receive continuous flash sale discounts and seem them continuing to market. Most customers talk about never receiving goods or it take 8 months plus which falls outside of the chargeback window. They are operating a scam. I’ve reported to the Better business Buraeu like 100 other people where they currently have a F rating.

I placed an order with RealDoll on June 12, 2024, spending over $600 on a product advertised with a 4–6 week delivery timeframe. Nearly six months later, I have received neither the product nor a refund, despite multiple attempts to resolve the issue.

From the start, communication has been nonexistent unless prompted by me. Other than the automated email confirming my order, I have received no proactive updates about delays, production issues, or my refund status. Every bit of information has come only after I reached out, repeatedly asking for answers.

The company initially cited excuses like silicone shortages and staffing issues—challenges they claim to have resolved. Despite this, my order remains unfulfilled. In the fall, after waiting months, I requested a refund and was promised one. Nothing happened. On November 7, 2024, I was told refunds take up to 45 days, which is excessive and, frankly, feels like another stalling tactic. As of December 2024, I have received neither a product nor a refund.

Adding insult to injury, RealDoll has been actively running Black Friday promotions, aggressively marketing to new customers while failing to fulfill existing orders. Numerous complaints online mirror my experience—long delays, poor communication, broken refund promises, and unfulfilled orders.

Key Issues:

Zero Proactive Communication: Aside from the initial order confirmation, RealDoll has provided no updates. Every response has been prompted by my inquiries.
Unrealistic Delivery Timelines: Despite ongoing issues, the company continues to advertise short delivery windows they cannot meet.
Broken Refund Promises: Refunds have been promised twice but never delivered, leaving me without the product or my money for nearly half a year.
Misleading New Customers: The company is still marketing and selling products, including holiday sales, while leaving existing customers unresolved.
Important Note for Customers: RealDoll’s parent company is Abyss Creations. If you’ve been affected, you can file a formal complaint with the Better Business Bureau (BBB) under this company name. Sharing your experience can help warn others and potentially prompt the company to address these systemic issues.

Bottom Line: This company has failed to meet even the most basic standards of professionalism or customer care. I strongly advise against doing business with RealDoll. Their lack of transparency and failure to deliver or issue refunds is unacceptable.

This platform deserves a round of applause. Honestly, it's like they read my mind and delivered exactly what I wanted. The detail is fantastic, and it's been a fantastic addition to my collection.

Ordered a Year ago, still no idea on delivery and refund requests ignored by customer service team

I bought a RealDoll, back in 2006 I believe. I had been employed for over 15 years, but could not wait for the "Retirement Surprise" I promised myself when I retired. I was a virgin, and was simply looking for a "female companion" that would always be there for me without having to worry about her staying Faithful to me. I also grew concerned about how my situation would become when I was ready to retire. If I would have the money or the health to continue having a healthy sexual relationship with her by then. But I was puzzled as to how to go about it. Fortunately, I saw an "infomercial" from Howard Stern about "RealDoll". I was shocked at first regarding the price, but was convinced this was the Best "female companion" on the market for me, and I only grew more obsessed with having "her" after I put her together on the RealDoll website. After hearing about the reputation of RealDoll, not only an Active and operating business., but also the BEST one of it's kind in the world., I went ahead and put in the order. Even paying the full price upfront because I personally felt RealDoll was worth it, every penny.
When She arrived, I instantly fell in love with Her. The Love we made was beautiful, real, and made me think about her all the time. In fact, I wore out her back soon after she arrived because my favorite position is "Cowgirl", and I simply could not get enough of her. We even had "all nighters", making me fall even more in love with her. But making my very first major repair on her so soon was a daunting task, it took an entire 2 week vacation, lots of supplies from RealDoll and local experts on parts., and "Guidance" from none other than the "RealDoll Doctor" Himself. I was truly honored to have such a veteran, master-class Specialist telling me what to do. Although, I must have made life hard for him with my ignorance and pedestrian knowledge of how to actually fix my RealDoll's back. But I loved her very much., I made it crystal clear to her that we would always be together and I would man up when I had to and learn all I could about her. When I finally finished repairing her., it made our "Relationship" all the more stronger.
Sadly, I was diagnosed with spinal Stenosis in 2021. I haven't been "together" with her since..... All the worrying I had about my situation in retirement came true. I was now physically compromised and on reduced retirement benefits (I wasn't planning on retiring until 2025). There would have been no way I could afford a RealDoll if I had waited, and even if I could.. my spinal Stenosis prevents me from having deep, truly intimate sexual relations with her., which makes me all the more happier about the time we Did have together and all the Sexual Experiences" we shared together.

I just got my RealDoll X and the doll looks so real it's crazy. The body is unbelievable I couldn't be more happy. The best part is it talks to you!!!! If you're getting a real doll I suggest you get the X.

The quality of the products are excellent. The shipping was fast and discreet. The entire purchasing process was outstanding and customer service was great.

One of my favorite products in my collection is The Rockwell by RealDoll. RealDoll uses quality materials and the products are super realistic. Just like the real thing :). I would love to see products made especially for trans men added such as soft packers.

Real doll has excellent customer service and truly want to make their customers happy!Not to mention James was amazingly REAL!

I can't get over how realist my RealDoll is. The quality and detail are unlike anything I've ever seen. It was worth every dollar, and the whole process, from ordering to delivery, was smooth and professional.

I was hesitant at first, but once my RealDoll arrived, I was beyond impressed. The craftsmanship and realism are extraordinary, and it's clear that a lot of care went into the making of this product. Couldn't be happier!

I have had ongoing excellent service with Real Doll for over nine and a half years! This company has provided top notch customer service whether the order is for accessories, special requests or a full sized doll order. Most recently after ordering a new customized face for my doll, I was assured the customization would be performed as requested. Communication has always been thorough. The attention to customer preferences, detail and quality are always forefront with everyone at Real Doll.

I couldn't believe the level of detail and quality that went into making my doll. It's beyond anything I imagined, and it has truly changed the way I view craftsmanship. It's clear that RealDoll takes great pride in their work.

This was my first experience with RealDoll, and I couldn't be more pleased. The customer service was outstanding, and the product is beyond my wildest expectations. It looks and feels so realistic. I would highly recommend them!

I was blown away by the craftsmanship and the attention to detail in my doll. It's everything I hoped for and more. The quality is truly unmatched, and the experience has been amazing from start to finish. Worth every penny!

I upgraded my tablet and was not able to find the download link for the x-mode software. I inquired on the customer service popup window on the website and had a link within 90 minutes of my inquiry.
The senseX with the x-mode adds an extra level of realism.

The experience of purchasing my RealDoll was seamless. From the customization options to the final product, everything exceeded my expectations. The doll is incredibly lifelike, and I'm so glad I made the investment.

Does not make and deliver your order in a timely matter. Gives the same excuses over and over every year. Very unreliable. Fails to refund your money for orders they fail to make and deliver. Ordered Bruce in December 2022 didn't arrive till July 2023 while waiting for it I inquired about the delay, was given the excuse of supply problems, reduced staffing during the winter starting in October, having to train new artists in the spring and would receive it in July. After finally receiving Bruce in July when they were supposed to have worked out their issues and supposed to be working with full staffing and supplies. I ordered the rest of the cocks models. Still hadn't arrived by April 2024. When I inquired this time about the delay. They repeated the same excuses word for word as to the delay from last time. Even tho I placed my order in July months before they claim their issues started. When I stated that I wasn't satisfied with that excuse, they immediately cancel my order and failed to refund me my credit back. This company is scamming their customers. They have a 6-7 week delivery posted, but hide their cancellation window of only 30 days well before their delivery time passes so by the time you complain about it, it's to late for you to get your refund. They have no intention on making most of their customers orders and repeating the same false excuses over and over. Don't order from them

I got Dirk,Max,and Bruce for my wife.She loves them different ways serving her moods.The people at Realdoll are wonderful helping me with my order every time.Products are so real and enjoyable every time I use on my wife.I am looking forward to buying in the future again!Thank you Realdoll !

RealDoll Exceeded all my expectations. The doll I received is a true masterpiece, with unparalleled realism and quality. It's clear that they put a lot of care into their products, and I couldn't be happier with my experience.