Railcard Arvostelua 

Railcard disappeared from Android app. Could not recover it on phone (tried re-installing app). On my PC I logged in, but although my details were there, I could not 'manage devices' or get download code. All I got were error codes. Spent 1 hr on waiting for call to them to be answered...no reply. Worse than useless, as it wastes time. They seem to be outside the consumer rights act, as judging by this review page, nothing is ever done.

Received a message on my mobile this morning
"This version of Railcard App no longer supported".
When I access the app, it appears to have lost my Railcard details. I tried using the download code again but get "oops, something went wrong" message.
I checked my version of the app versus AppStore ... It's 1.6 on both. So, it's the newest version.

Emailed the Help people. No response.

As I'm travelling on Saturday. .... in desperation I downloaded the app onto my tablet (never had it on my tablet before).
Tried to use the download code ... on my tablet it keeps coming up with "not connected to Internet - retry".
I know that I am connected .... I've just downloaded the app. I also use BBC's sport app. It doesn't seem to buffer much. So, it is always downloading stuff. That app is working fine.

Wish I'd gone for a plastic card version of the Railcard. Some companies don't seem to do technology very well ....

Why does renewing your Railcard have to be so complicated? I've had a card for four years now and yet I ended up with a new card rather than just renewing the old one - and losing two weeks into the process.

The 1 star is the minimum unfortunately. The online application fails after letting you input all the information, including Tesco clubcard code, photos etc. Then 500 sorry error code!
Then 20 mins waiting on the phone to speak to someone who says they will help, sets up a new account and takes all details again before saying you have to send photos by email and phone back! Another 20 minutes wait to speak to someone who says no email received, when you have had an automatically issued acknowledgement emailed! People are ok and did finally sort it out. But software just not good enough so that is what my review addresses.

I paid £60 for two railcards on 26th November 2022, one for my wife and one for myself.

I was sent two cards incorrectly both in my name and none for my wife. After a lot of hassle, I managed to obtain a refund for the card which was not sent for my wife. I retained mine, which I now discover has expired already, instead of lasting for one year.
The expiry date is:020MR23
I will never use the railcard online service again, which is chaotic and totally unreliable.
My wife bought her card at the local station, where the service was excellent
I am awaiting a response from railcard about the incorrect expiry date, but I will now have to buy another card locally for travel next week.

Railcard website seems permanently 'broken' for any renewals these last couple of weeks . Possibly by design. Who knows. Very frustrating and costly.

No stars if I could as, after two days, have not managed to get on the Railcard website to renew Senior Railcard. I thought I was doing something wrong but tried other devices and it still won't work. After entering all the information several times, I get an error message that they are looking into the problem and to go back to Homepage. It is not possible to even log into my account without the same error message. This used to be a really simple, efficient system. What happened?? I have only found out the problems others are having after I checked to see if there was a fault with the website.

Maybe I just struck lucky but this was one of the most helpful and patient experiences I've ever had from a customer service helpline, a definite 5star Plus rating!
I bought my own digital Senior Railcard last week using Tesco Clubcard vouchers and wanted a plastic version for my wife. She doesn't drive and our passports expired many years ago so I emailed the helpline and was told they could help if I sent a copy of her birth certificate. This I did, then phoned the number - at 9:30am so I'd made coffee and was prepared for a lengthy wait.
A surprisingly quick response and then a really pleasant 10minutes with Intaquab talking me through the requirements, all of which were logical and which I was prepared for - until he asked for the Clubcard voucher reference which I'd forgotten to order. Luckily the Internet gods were still smiling on me and Intaquab was very patient - within 2 minutes the code was received.
Everything today worked efficiently and smoothly and, based on this experience, I saw a perfect example of how all helplines will be one day!
Mind you, we don't actually have the card yet ... we have to wait and see if Royal Mail can fulfil their part of the deal. I'm optimistic though!
Well done to Railcard and particularly to Intaquab - Thank you again.

Tried to renew my senior Railcard online after about 30 mins attempting I eventually got access to site that's when the problems started I put details in credit card etc received messages empty your basket tried to no luck at order page found two passes ordered tried to rectify no good .
Sent Railcard message over 7 days ago no reply up to now!
Rail card used to very efficient NOT now I now have two yearly senior Railcards in my name I only require one .
Come on Railcard get your act together.

Neither the website or app allows login "500 - Oops".
I've tried multiple browsers, clearing cache, etc.
Not good when you're about to travel.

Railcard- why can’t you get a railcard for a single adult over 30 and under 60 travelling alone? This is discriminatory.

I too would prefer to give a zero rating. Tried to buy a two together railcard and was on an endless loop with error messages & never getting to the end of the transaction. I agree with all the other reviews here - it's an unbelievably awful website & service. Ended up buying (renewing) my railcard through trainline with just a few clicks so I'd urge others to do the same to preserve the little sanity you'll have left after trying to use the Railcard website.

I agree with those who have said how difficult it is to renew a senior railcard online. On paying there was no confirmation that the payment had been accepted, which resulted in me paying twice, then having to talk to my bank about cancelling the payments. You need to sort out your systems. Nightmare. However , on the plus side, i phoned the railcard help desk and both Avi and Christopher were excellent in resolving the problem. Both extremely polite, made me feel that I was important, something that rarely seems to happen these days, whichever organization you deal with. Give those two a rise, a promotion or a big pat on the back, or all three.

If I could give 0 I would. I had railcard voucher with my tesco points to realise not only does the website not even work you just get an error at the end. To just being a complete waste of time and Tesco vouchers. Genuinely a horrible website, why even advertise something that just doesn't work? Complete shambles.

Would prefer no stars! Same problems as previous complaints. Trying to renew my Senior railcard for an imminent journey. Just keep getting the big red error messages - all day!

If I could give zero stars I would! In the end I contacted my MP and the CEO of RDG and finally got it sorted. I prefer online banking, online transactions, with one notable exception. Railcard! Shocking

I have been unable to order a new 3 year senior railcard today. i must have tried at least 20 times between 11am-6pm. Everytime I get to entering my drivers licence number it says continue then I get an error message and to try later. So frustrating and a waste of time

Took about 30 mins to buy a digital senior railcard. Payment eventually taken after website repeatedly going back to page before. Photo eventually uploaded.
Code sent to me and after downloading app tried to open new Railcard. It opened but no photo!!. Was hoping to use tomorrow but am going to be spending hours on the phone no doubt trying to sort it out. Have emailed but out of office says 10 days!!

Repeated attempts to buy a rail card - even tried incognito so there were no cookies. Error message every time over a period of 4 days. It's bad enough on the main National Rail ticket site where repeated error messages last for days making it impossible to buy tickets. This hasn't changed over years! If they want us to use the service, the online platforms need to be reliable ...