Radio Taxis Southampton Arvostelua 89

Hi, hope the Leadership team of Radio Taxis read this please?
Every Sunday my 84 year old Mum books a taxi through you to take her home.
She’s had such a wide ranging experience. Best is a wave and a “Hello” to me to know she is safe and sound to a driver that couldn’t give a damn, gets frustrated when she can’t do up her seat belt and doesn’t even acknowledge me. Tonight was the latter unfortunately. 😞😞

Arrived on time. Mohammed was very polite and friendly. Would definitely use again

ZERO STARS - WORST ORGANISATION EVER!
Booked two cars for 6 people. First car arrived 20-minutes late and the second arrived a further 10-minutes later.
We missed our ferry and will NEVER use Radio Taxis again

Taxi drivers were friendly and helpful, but the organisation is very poor. Used them twice recently, booked in advance but they don't seem to organize drivers until after the time the taxi was booked for. Had to ring them both times, the first they got annoyed that I was hassling them to get to my train (they were 20 minutes late) and the second time the answer machine said calmly that the taxi would come within 10 minutes, after it was already 8 minutes late. They don't seem to care about booking times.

e mailed a booking request which went through exactly as requested. on the back of that booking made a return request - although time wasn’t known. so, as advised I called up the company , and the booking kicked in. taxi there in minutes - absolutely as it should be quick, easy and prompt. credit where it’s due, great service !

Recently had an accident in town and was unable to walk. I was helped into a Radio taxis cab by members of the public. The taxi driver took me to A&E. Throughout the journey he was considerate and concerned. When we got to A&E he went in and got a member of the medical staff to come and get me with a wheel chair. His help was much appreciated. I will also add that I always use Radio taxis as I have always found them reliable.

I hsve been booking radio taxis for years and other that an odd one they are all brilliant drivers and I feel safe with them and pick up time is good. Phone operators just as good and friendly. I won a competition through radio taxis and picked up in a stretched limousine a beautiful meal in ocean village and no waiting for our limo to take us home. Besides the competition I would always recommend Radio Taxis

We work with Radio Taxis and they are a great operator very professional and always great service

Second time I’ve used their services

Driver was at the terminal 10 minutes before the appointment

Got to London on time. Very smooth ride

I had booked my taxi in advance to pick me up at 3.15pm, at 3.40 it arrived. As I had pre-booked i did not expect to wait, especially without any contact or apology. I telephone the office twice while I was waiting only to be told it was on its way. It started to rain at 3.20 and as I was waiting on a street corner I got extremely wet. At 84 years old that is not a good idea.
I am a regular customer and did not expect to be treated like this. Most of the drivers know me and my usual destinations but I did not recognise this driver. I will be investigating Uber to try them.

Wonderful service. My daughter won a competition for a VIP day at saint marys stadium. Radio taxis were amazing from start to finish. Taxi turned up on time and took them to the event. Radio taxis could not do enough for everyone. It was an absolutely fantastic day. They accommodated everyone on the day and also made sure everyone got home too. 5 star service. Thank you very much xx

Radio taxis hosted amazing experience at Southampton football.club my son had such an amazing day. He enjoyed him self so much thank you all again x

Excellent and prompt service. Everything was great from start to finish. We booked via the phone at the Premier Inn. Sure we were on hold, but the woman on the phone was warm and friendly. We aren't extremely tech savvy, but love the app and looking forward to using you next year.

Everything from start to finish. Booked in advance 3 trips for our cruise this year and in 2024. Called me prior to confirm booking and cars on time, immaculate and drivers were great

Just awful from start to finish
When booking on the phone the man was unfriendly and didn’t seem to comprehend anything I was saying and kept asking me to repeat .when driver arrived he was rude on the phone to my son.i got in and he was very unwelcoming and then we nearly crashed into another car .i got out before my stop as just couldn’t bear to be in there any more .I would never ever use them again .

Great service at a busy port!
We came off a cruise and it was busy! The app kept us up to date where our driver was and what vehicle he would be in. Luckily we spotted him and barged our way through the crowds. I was so pleased that we had pre-booked, as the queues for taxis were horrendous.
We got the vehicle that had been requested (8 seater mini bus) and the driver took us the hour and a half home. A comfortable ride and reasonable price - Thank you.

Have used Radio Taxis/West Quay cars (same company?) on several occasions to transport me from address in Southampton to Cruise terminals. I have never had a problem, they have turned up at the time booked and kept me informed via text messages. Thank you.

What an absolute joke your company is and how RUDE for your customers to record an automated message with a rude line.You messed up and you are still the ones who carry on messing it up .Is that how you greet your customers with an rude abrupt automated message wow how clever! NOT!!!I just had one of the customers calling and she was not impressed with your way of greeting and by the looks of other reviews you really messed up.Try to do something to improve instead of not very smart ways you think are smartof doing.

What an absolute joke your service is ,absolutely disgusted about your driver who cancelled the boking intentionately.We are using you all times and i do believe your drivers know where to come but today your driver pretended not to know and instead of parking to the adress he parked down the road and pretended like he doesnt know anything .In our industry same as yours time is important and you just waisted my time and my customers time .Is this how you treat your customers ????????Your drivers should have more training ,all because is traffic and on friday bank holliday perhaps is too much to go 30 mins away.

Terrible compnay to work with don’t even bother to join too much of hassle after joining you are paying 20% commission also paying booking charges and discrimination if you have a car that is more than 7 years old horrible experience working with them glad I have left but for new driver don’t join