Quberesidential Arvostelua 

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front.

The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety.

Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained.

To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges.

I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide.

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would.

Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports.

Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions.

The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues.

I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided.

Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported.

As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities.

Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency.

Terrible - stay clear and do not rent from this estate agents. They were rude, unprofessional and unhelpful throughout. They did not support with anything, they don’t want to look after buildings they rent or pay for proper property management and overcharge and provide incorrect charges to try to not give deposits back. I have never not had my full deposit back and somehow they are charging us £600 unfairly. Terrible customer service overall - all staff clearly hate their job.

From a Landlord perspective I can only say good things about my Qube experiences. They literally take care of everything and provide me with virtually everything I need for a 'hands off' investment. They always give me with the correct and accurate information, pre empt any potential issues and advise me of my options so I can make a quick decision on something. I have 2 properties they look after and have rarely suffered any extensive non rental periods over the last 5 years. As soon as one tenant leaves, they find a replacement. Quickly, efficiently and at the correct market rate.

Terrible company. They make up charges upon check out so they can take your deposit. If a 0 rating was possible, it would be that.

Un-professional director emailing me threating me of proceedings. I will see you at the queens bench send me the invite. Refund me my money you are a scamming company. You changed the company name Fortis Residential Lettings see company house and you google reviews. 1.8 Stars.