Pyronix Arvostelua 443

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help

Saanut 5/5 tähteä

We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Valmistaja
  2. Turvalaitteiden myynti
  3. Turvajärjestelmien toimittaja

Yrityksen kirjoittama

Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

443 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 75 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

First time fitting a Pyronix Enforcer…

First time fitting a Pyronix Enforcer V11 and have been very impressed with both the Quality of the product and the support while installing, As with all different systems getting to know your way around the menus can be a challenge but on all 3 of my issues a quick call to support and they were fixed. Love the inclusion of the onboard wireless and the 2 wired channels for connecting legacy equipment. But again the best feature was the brilliant and knowledgeable installer support team.

3. toukokuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Bill,
Thank you for your review, we really appreciate it. Pleased to hear about your positive experience. We will pass your comments across to the Technical Support Team 👍

Saanut 5/5 tähteä

Technical support is always first class…

Technical support is always first class and this morning was no exception. Thanks very much.

3. toukokuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi John,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 5/5 tähteä

Excellent service and resolved my issue…

Excellent service and resolved my issue straight away

3. toukokuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Keith,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 1/5 tähteä

Waste of money

Waste of money, never works , tried 2 now and can't answer calls when I'm out , even in good 4g areas

10. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Gavin,
We are sorry to hear this. Please could you email further details of the issues you are experiencing across to customer.support@pyronix.com and we will look into this for you.

Saanut 5/5 tähteä

Been installing pyronix systems for 30+…

Been installing pyronix systems for 30+ years. The latest euro 46 although menu can be somewhat difficult to navigate it's always nice to know they have a brilliant tech support team. 5 stars boys.
Paul... PLES Electrical.

25. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Paul,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 5/5 tähteä

As installers we just keep fitting the…

As installers we just keep fitting the enforcers . No issues . They just keep on working doing what they should and doing it very well. We moved from another well known brand due to persistent issues . Fit and forget pyronix. Also if on the odd occasion we need a little help the tech team are spot on.

17. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 5/5 tähteä

great team

always amazing service.. great team

14. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Charlie,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 1/5 tähteä

No comms, terrible company to deal with

Used this company for years as an installer and fitted hundereds of systems either enforcer, euro mini, 46 and 280. We have been more than happy wirh the product and still are but recently have been forced to use a different manufacturer due to the lack of tech support, the rep cannot answer his phone, reply to missed calls or messages, nor can the tech support team.
Its a shame the company has gone this way as we loved the products but we can no longer use a manufacturer with zero communication skills, if I worked like them I would be out of business in weeks.

13. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Andrew,
We are sorry to hear this. Please could you email further details across to customer.support@pyronix.com and we will look into this for you. Please include confirmation of the contact number you have been using for our Technical Support Team, and your company address so we can locate your account managers details.

Saanut 5/5 tähteä

Great support

Having used pyronix for many years and having recently started my own company the obvious choice was to use pyronix. Bryan Evans was fantastic getting me set up with personalised literature and customised products featuring company logos. Just all round fantastic. Great engineering training videos and webinars for new an existing products. Just all round great service and great products. Thanks again guys!

12. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Callum,
Thank you for the review, we really appreciate it. Pleased to hear about your positive experience! We will pass your message across to Bryan 👍

Saanut 5/5 tähteä

Prompt and helpful

12. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Phil,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 1/5 tähteä

Home Control 2.0 App unable to connect…

Home Control 2.0 App unable to connect to Pyronix Cloud the majority of time. Therefore unable to check the panel status remotely. There is nothing wrong with my Wi-Fi, Power or Login credentials. There are no error messages on the panel either. What is the point of paying for cloud services when you unable to check it remotely and furthermore it never sends notifications!

8. huhtikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi John,
We're sorry to hear this. Please could you email further details of the issues you are experiencing across to customer.support@pyronix.com, please include your panels unique system ID - https://youtu.be/PDI5bmCLI-U, with this we can check what notifications are being sent, and a screen recording or image of the issue displayed within the app and we will look into this.

Saanut 5/5 tähteä

The best customer service I’ve had

The best customer service I’ve had. The team helped me set my alarm up independently as my installation company had gone bust. They were really patient and talked me through everything. The alarms are ace too.

24. maaliskuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Mark
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 5/5 tähteä

I was honoured to have Keith set-up and…

I was honoured to have Keith set-up and help me with some INSITE Software concerns.
Timely, expertly and confidently done.

21. maaliskuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Nicky,
Thank you for your review, we really appreciate it. Pleased to hear about your positive experience. We will pass your comments across to Keith 👍

Saanut 1/5 tähteä

Only giving one star because you can’t give none can…

Only giving one star because you can not give a 0. Had this alarm for two years now, It is the biggest load of crap, may as well not have an alarm. It is supposed to notify you if it’s been set off, it doesn’t. If only I could go back try old system.

18. maaliskuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi,
We are sorry to hear this. Could you send further details across to customer.support@pyronix.com of the issues you are experiencing? Please include as much detail as possible on how your panel has been set up to notify you. For example, if this is via the app, please provide your panels unique system ID - https://youtu.be/PDI5bmCLI-U and we will look into this.

Saanut 5/5 tähteä

Customer service…..

My Pyronix Enforcer alarm system was registered under a company that had sold up. I had no idea how I could activate the cloud/remote function as I didn’t have access. In all honesty, I wasn’t expecting much help but I reached out to Pyronix.
The response made me feel like I was the only customer Pyronix had! Incredible, 1st class, impeccable.
The advisor was Emma Wheeler and she dealt with my issue from start to finish with the most amazing customer service I have ever received. Absolute credit to the company. I would recommend Pyronix 100% without a hint of doubt.
Thanks guys and Thank You Emma.

16. maaliskuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi Dave,
Thank you for the review, we really appreciate it and it's great to hear about your positive experience! We have passed your message across to Emma 👍

Saanut 5/5 tähteä

Excellent experience.

Excellent experience with installation support. Highly recommended.

3. maaliskuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 1/5 tähteä

Poor Pyronix Experience

Had a Pyronix alarm system installed a few years back and it’s never worked for a week or more without going into error mode. Spent hundreds having it looked at by Pyronix fitter but nothing seems to fix it. Batteries go after just a few weeks. After about 2 years the engineer went to supplier and said it was defective and asked if they would replace it but they said no. Horrible experience overall.

15. helmikuuta 2023
Oma-aloitteinen arvostelu
Pyronix-logo

Vastaus yritykseltä Pyronix

Hi Jamie,
We are sorry to hear this.
For most of our wireless range, the warranty period is 2 years. The warranty date would be displayed on the product PCB/label, as the month and the year.
If there is an issue with the equipment the first instance would be to contact your installer as they would need to attend site to diagnose and resolve the fault. If the fault cannot be resolved on site, the installer can contact our Technical Support Team directly for support, our Technical Team would confirm if a replacement is recommended.
Unfortunately, if the product is out of warranty, this would be between you and the installer, as we cannot accept returns direct - As the product was not purchased directly from Pyronix.

Saanut 5/5 tähteä

Excellent tech support from Pyronix on…

Excellent tech support from Pyronix on the UR2 universal receiver

13. helmikuuta 2023
Oma-aloitteinen arvostelu
Pyronix-logo

Vastaus yritykseltä Pyronix

Hi Andrew,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Saanut 5/5 tähteä

Professional Installer

Professional Installer: Had a small blue-tooth programming issue, I spoke to Ryan and Chris regarding the matter and it was sorted.
They are a great team and very professional at fault issues, Thank you.

2. helmikuuta 2023
Oma-aloitteinen arvostelu
Pyronix-logo

Vastaus yritykseltä Pyronix

Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to Ryan & Chris👍

Saanut 5/5 tähteä

Joined Jim for the online zoom Enforcer…

Joined Jim for the online zoom Enforcer introduction. Great pace for the presentation - and a success. I sorted a customer faulted system out in the afternoon. I currently use a competitors products for installs but would now look to try Pyronix 👍🏻

30. tammikuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Pyronix

Hi,
Thank you for your review, we really appreciate it. Pleased to hear about your positive experience. We will pass your comments across to Jim 👍

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